Product News

The 6.37 Patch Version v6.37.4 for NXT is now live! This Patch provides information about the enhancements, announcements, and fixes for known issues in Email Templates. Thanks!FYI @neelam_mukherjee @Divya @Adrian Raposo @anirbandutta @courtney_hauser @sshroff @ljost14 @samarth @MayurGhiya

📢 [NXT] 6.37.4 Patch Release is live!

1 day ago

mdfahdGainsight Employee: Shoshin

The 6.37 Patch Versions NXT v6.37.3 is now live! The NXT patch provides information about enhancements introduced in Connectors HubSpot Integration.Thanks!FYI @neelam_mukherjee @inagar @courtney_hauser @Divya @Adrian Raposo @Uzma Gani @mayur @sshroff @ljost14 @anirbandutta

📢 [NXT] 6.37.3 Patch Release is live!

17 days ago

MayurGhiyaGainsight Employee: Shoshin

The 6.37 Patch Versions NXT v6.37.2 and SFDC v6.37.2 are now live! The NXT & SFDC patches provide information about enhancements introduced in Success Snapshot.Thanks!FYI @neelam_mukherjee @Divya @Adrian Raposo @anirbandutta @courtney_hauser @sshroff @ljost14 @arunabhat @rahul_prayakarao

📢 [NXT] 6.37.2 and [SFDC] 6.37.2 Patch Release is live!

30 days ago

MayurGhiyaGainsight Employee: Shoshin

The 6.37 Patch Versions NXT v6.37.1 and SFDC v6.37.1 are now live!The NXT Patch contains information about the Gainsight Assist enhancement, and the Journey Orchestrator announcement and known issues fix. The SFDC Patch contains information about the Journey Orchestrator announcement and known issues fix.ThanksFYI @Deepika @neelam_mukherjee @Divya @Adrian Raposo @anirbandutta @courtney_hauser @sshroff @ljost14

📢 [NXT] 6.37.1 and [SFDC] 6.37.1 Patch Release is live!

sshroffGainsight Employee: Veteran Rookie

We are excited to announce the creation of a Community Group dedicated to discussing the latest updates and developments of our Horizon Rules Engine. This customer-only group will serve as a hub for all things related to Horizon Rules Engine, including the latest updates, new resources as they become available, and an opportunity to ask questions and have discussions with your peers. We want you to be an integral part of this group and receive regular updates directly from us. In order to join, please click here and select “Request to Join”. Rest assured, we'll add you to the group promptly so you can start participating right away.Don't miss out on this opportunity – join the discussion now and let's make this even better together!

Horizon Rules Community Group - JOIN NOW!

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DivyaGainsight Employee: Shoshin

Gainsight is excited to announce the addition of a few much-anticipated features and enhancements that will improve Admin and User experience. The v6.37 release is live in NXT orgs in the EU as of July 22, and for US customers on July 29. Check out the release notes. Some highlights from the NXT release include: Enhanced Email Template Builder: Create and design custom email templates with a comprehensive set of configuration options. Playbook Redesign: This redesign aims to make the creation and discovery of Playbooks significantly easier, empowering admins to streamline their workflow effortlessly. Create and update Customer Goals via Rules: Strategize and create customer goals with associated Call To Actions (CTAs) and Success Plans (SPs) for comprehensive goal planning. Improved Navigation Menu for Enhanced User Experience: Navigate through different platform sections effortlessly with an improved navigation menu. CSQL Creation: Simplify lead creation by allowing CSMs to create q

Gainsight V6.37 Release is Live in NXT and SFDC Orgs!

Adrian RaposoGainsight Employee: Veteran Rookie

📢 The PX July Release is now Live in US and EU Orgs! Our July release includes new simplification efforts, expanded value, and increased ease of use for key functionality. Check out our release notes for more information. RELEASE HIGHLIGHTS Improved Email Analytics: Improve email campaign analysis with enhanced analytics, including a summary view and new CTA tab for better understanding of user engagement. User Management Redesign: Efficiently handle user access using the revamped User Management page. Easily view and modify user roles for specific PX functionality. Expanded Draft Mode Allows In-App Editing: Draft Mode guide editing now allows in-app edits, streamlining the process of modifying feature mappings and refining guide engagements before re-launching. Engage Users on Their Preferred Devices: Launch device-specific web app dialog engagement for preferred devices (computers, mobiles, tablets) to enhance clarity, reduce confusion, and improve campaign effectiveness. Throttl

🚀 Gainsight PX July 2023 Release is Live!

sshroffGainsight Employee: Veteran Rookie

After much consideration on the level of support that we want to offer to Admins related to transitioning to Horizon Rules Engine, we have decided to move the bionic rules deprecation dates out to allow one full year post-GA of Horizon Rules Engine before the deprecation of bionic rules. The new schedule for deprecation of bionic and auto-migration of bionic to Horizon Rules is as follows: July 2023 Release: New tenants will only be provisioned with Horizon Rules Engine. Please note exceptions can be allowed for existing customers with a new Sandbox provisioning use case. January 2024 Release: Admins will no longer be able to create new bionic rules, only Horizon rules Please note existing bionic rules will continue to function and remain editable. January 2024 Release Dates: EU & US2 Release Date: January 20th, 2024 US1 Release Date: January 27th, 2024 April 2024 Release: Gainsight will begin auto-migration of remaining Bionic to Horizon rules post the April release begi

July 17th Horizon/Bionic Rules NEW Timeline

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2 months ago

sshroffGainsight Employee: Veteran Rookie

We wanted to address an issue that occurred in our recent Release Heads-up communication (Subject: Coming Soon from Gainsight: Multi-product July Release!) that you may have received on July 11th. Unfortunately, the High Level Product Release Summary links included in the email were broken, rendering them inaccessible upon clicking. To ensure that you receive the intended information and can access the resources seamlessly, we are providing the correct links below:CS: NXT High-Level Product Release Summary CS: SFDC High-Level Product Release Summary PX: High-Level Product Release Summary Digital Hub: High Level Product Release SummaryWe apologize for any inconvenience or disruption this may have caused. Thank you for your continued support!

July 2023 Heads Up Email Communication Correction

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2 months ago

sshroffGainsight Employee: Veteran Rookie

All NXT customers will be auto-migrated to the new C/R360 experience with the respective July Release dates. EU & US2: July 22nd, 2023 US1: July 29th, 2023Important: If you have already transitioned to the new C/R360, congrats, you are all set! If you are still working in the preview phase of the new C/R360, you must complete the final migration step to the new layouts before the auto-migration date, or else all changes you have made to the converted layouts as well as any new layouts you have created, will be lost. Select “Activate” to retain work you have done to layouts while in the “Optimize and Preview” phase. See screenshot below. Looking for resources? Check out the video below demonstrating the process or review our Change Document. If you have any additional questions, please reach out to your CSM or TAM (if you have an active engagement with Professional Services).

Auto-migration for NEW C/R360 coming with the July Release

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2 months ago

sshroffGainsight Employee: Veteran Rookie

Recently released, Horizon Rules Engine provides an intuitive experience for defining, managing, and executing Rules. This further enables data-driven decision making throughout your entire organization.Now that it’s available, we’d like to provide you with an update regarding next steps. NEED TO KNOWGainsight Admins will no longer be able to create Bionic Rules after the October release. EU & US2 Release Date: October 21, 2023 US1 Release Date: October 28th, 2023Please note that until full deprecation of Bionic rules in 2024:Existing Bionic rules will continue to function and Bionic Rules will still be able to be edited . For existing Bionic Rules, there are two options for converting these rules to Horizon: Self-Migration - With our April release, we also enabled a Rules Migration feature. This feature allows admins the ability to: Test Horizon Rules Self-migrate existing Bionic Rules to Horizon Rules View overall migration details in the Migration Logs We highly recommend yo

Important: Bionic/Horizon Rules Update

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29 days ago

ChiragJGainsight Employee: Rookie

As a part of Scorecard Optimizer results, we will display the Current Scorecard Analysis which helps users understand how effectively their Scorecard is predicting renewals.Please see two options of visual representation reflecting this and vote on your preference below.

Scorecard Optimizer Feedback Needed!

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3 months ago

rahul_prayakaraoGainsight Employee: Veteran Rookie

At Gainsight, we are passionate about developing solutions that foster synergy between Customer Success and Product Management teams. As part of this ongoing endeavor, we integrated Productboard and subsequently included Aha! with our April Release. As we develop our roadmap, we’d like to further understand what Product Management tools your company is using. Thank you to everyone who responded to our initial post regarding this topic. We are targeting more data in a way that will be easier for us to consume, so we’d greatly appreciate it if you could respond again via the poll below. *If your organization uses Productboard or Aha!, we’d still love your input. If your organization uses more than one tool, please include the other in the comments as multi-select polling is not an option at this time.

Key Product Management tools in your organization - Vote now!

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3 months ago

bbovacontiGainsight Employee: Shoshin

asked in Product News

Playbook Permissions for NXT: Read-only

Posting on behalf of a customer It would be extremely helpful if there was a way to limit users ability to edit and delete playbooks on Gainsight NXT. We have located similar posts regarding this being able to be done on the SFDC version of Gainsight but it does not appear that this is currently available. We understand you can limit the ability with Permission Bundle’s > Navigation so users cannot access Playbooks, but it would be extremely helpful to limit users ability to edit and delete playbooks, essentially giving them a “read only” permission for them.

anirbanduttaGainsight Community Manager

Pulse 2023 just got kicked off by Nick Mehta at the Moscone center stage… and a year and a half sinceinSided, the platform that powers this very GameChanger Community, and some of your Communities have just been renamed Gainsight Digital Hub.Just a rebranding at this point but we promise you, we have some real plans to live up to the promise of that name… including, maybe not to have to jump between two Communities.. we’ll see 🤓 Read all about it on inSided’s… ermm, Gainsight DH’s CommunityinSided platform becomes Gainsight Digital Hub!

Gainsight Digital Hub - Our rebranded Community platform

Sania AhmedVeteran Rookie

The PX Release Notes May 2023 is now available for EU and US customers. As part of this release, we have published the Edit Active Engagements in Draft Mode (NEW) article. We have updated the following list of articles. Configure PX Dashboards Product Mapper® Overview Automatic Product Instrumentation using Suggestion Mode Instrument Your Product Manually using Product Mapper Instrument Your Product using In-App Mapper Create Engagements for Mobile App Accounts and Audience Explorer User Preferences for Tracking and Engagement Additional Features in Product Mapper Widgets in Gainsight PX Preview the Estimated Target Audience Create Email Engagement Trigger Email Engagements Based on In-App Engagement Rules ***Follow this post and/or subscribe to this category to automatically receive updates when new content/document/communication is posted.*** FYI @anirbandutta @minh_phan @neelam_mukherjee @Adrian Raposo @skalle @Chandu @aharkut @dstokowski @mickey @harshibanka

📢 List of New Articles from PX May 2023 Release

Sania AhmedVeteran Rookie

The V6.36 NXT Release Notes is now available for EU and US customers. As part of this release, we have published 10 New articles and updated 36 Existing articles. List of New Articles:Adoption Explorer: Configure Multiple PX Connections in CS Connectors: Hubspot Integration FAQs Load to Hubspot Action Type Product Requests Aha integration Overview Configure Product Requests for Aha Integration Create an Enhancement Request-AHA integration Renewal Center: Net Retention Dashboard Rules Engine: Migrate Bionic Rules to Horizon Rules Unification Person Unifcation (Beta) Data Steward : Person (Beta) For more information on updated articles, refer to the V6.35 Release List of Updated Articles - NXT. The SFDC Release Notes May 2023 is now available for EU and US customers. As part of this release, we have published Configure Mutiple PX Connections in CS (New) article and updated 8 Existing articles.For more information on updated articles, refer to the V6.35 Release List of Updated Arti

📢 List of New Articles from V6.36 Release for NXT and SFDC

Adrian RaposoGainsight Employee: Veteran Rookie

The PX May Release is now Live in US and EU Orgs! We have delivered new features and enhancements to help you get started faster and simplify your PX user experience. Check out our release notes for more information. RELEASE HIGHLIGHTSImproved Engagement Management with Draft Mode: Using the new Draft Mode, you can now make edits to active engagements without pausing or affecting the live version. Simply turn on Draft Mode, make your edits, and publish your changes. View Audience Targeting Estimates for Engagements: Optimizing your targeting strategy just got easier. With the new Preview option, you can estimate the potential target audience before launching an in-app engagement - even with complex audience rules. Enhanced Performance Analysis with Query Builder: With the new Group By options and the ability to analyze all qualifying custom events, you can now conduct in-depth performance analysis of Features, Engagements, and Custom Events using Query Builder. Streamlined Search wit

📢 Gainsight PX May 2023 Release is Live!

DivyaGainsight Employee: Shoshin

Gainsight is excited to announce the addition of a few much-anticipated features and enhancements that will improve Admin and User experience. The v6.36 release is live in NXT orgs in the EU as of April 29, and for US customers on May 06. Check out the release notes. Some highlights from the NXT release includeHorizon Rules Engine: Experience the redesigned Horizon Rules Engine with an intuitive and appealing UI. The new and improved Rules Engine will allow admins to build and understand rules easily with an improved data preparation experience, visual action setup and more. Learn more. Product Requests and Aha! Integration: Gainsight’s Product Requests feature and Aha! applications are now integrated bi-directionally. Information will flow seamlessly between Gainsight and Aha! application with this integration making it easier for Product Managers, who use the Aha! application, to collaborate with Customer Success Managers and prioritize customer enhancement requests. Learn more.IMPO

Gainsight's April/May 2023 - Q1 Release is LIVE [NXT & SFDC]

Sania AhmedVeteran Rookie

Hi All, As part of the upcoming changes, effective July 23rd, the Survey landing page will no longer be supported on Internet Explorer (IE) browsers. It is strongly recommended that survey participants use a supported browser such as Chrome, Firefox, or Edge to ensure a seamless and optimal experience while submitting their responses. This change is aligned with Microsoft's official announcement of the end of life (EOL) for IE. For more information on this, check out the Internet Explorer 11 desktop app retirement plan page.Thank you! FYI @neelam_mukherjee @anirbandutta @PavanCh @abhilesh_khatri

Switch to the Supported Browsers for Optimal Survey Experience

Sania AhmedVeteran Rookie

Hi All, Gainsight is committed to maintaining the highest level of security for our customers. As part of this commitment, we will be discontinuing support for the outdated TLS 1.0 and 1.1 protocols. This move is in line with the industry trend of phasing out these protocols due to their inherent security risks.If you are using a browser or application that relies on TLS 1.0 or 1.1, you may face issues accessing Gainsight CS application or API’s. To avoid any disruptions, we strongly advise upgrading your browser to the latest version or using a browser that supports TLS 1.2 or higher.We understand that this change may cause some inconvenience, but we assure you that it is necessary to ensure the safety and security of your data. If you have any questions or concerns, please do not hesitate to contact us. This change will take effect from May 28th, 2023, onwards.Thank you! FYI @neelam_mukherjee @anirbandutta @mahesh_patil

📢 [TechComm] Important Security Update: Disabling TLS 1.0 and 1.1 Versions for Gainsight

neelam_mukherjeeGainsight Employee: Team Captain

Hello Everyone!We are delighted to announce the launch of our localized documentation website, specifically designed for our esteemed Japanese customers as part of our internationalization initiative. This project marks a significant milestone for Gainsight, as we take a step forward towards reaching customers across the globe.Our team has put in tremendous efforts to provide our Japanese customers with detailed, easy-to-understand documentation for our diverse range of product areas and solutions. With this new website, our Japanese customers will have access to personalized and localized documentation that caters to their preferences and requirements.We are well aware of the importance of clear and concise documentation, especially for customers who speak different languages. Hence, we have made it our topmost priority to provide localized documentation in the Japanese language, as a part of our commitment to customer success.We are thrilled about this new development, and we hope th

📢Exciting News: Launch of Gainsight's Localized Documentation Website for our Japanese Customers!

jake_ellisGainsight Employee: Team Captain

I love having the opportunity to speak with customers and internal teammates about the future and where our products are heading. It reaffirms that the product team and I are working on the right initiatives and innovating to support new and exciting use cases. We’re constantly listening to different inputs across our customer base, market trends, thought leadership to develop a best-in-class platform. And while priorities and timing sometimes shift to accommodate changing needs or strategic focus areas, we always do our best to keep our customers in mind and informed throughout our development process. With that said...I’m looking forward to sharing our platform roadmap with you all this week. We’ll share how our strategic initiatives and how individual enhancements will benefit your team and drive stronger business outcomes. Be sure to join to hear about all of the exciting enhancements we have planned and have our product leaders answer your questions live! After the webinar, we’ll

On The Road(map) Again! Gainsight's Roadmap Webinar.

5 months ago

MayurGhiyaGainsight Employee: Shoshin

The 23’March - NXT v6.35.5 and SFDC v6.35.2 Patch Release Notes are now live! These versions contain information about Success Snapshot’s Improved Template Editor Experience. ThanksFYI @rahul_prayakarao @minh_phan @anirbandutta @neelam_mukherjee @Adrian Raposo @courtney_hauser @sshroff @ljost14 @Divya @Sania Ahmed

📢 [NXT] 6.35.5 and [SFDC] 6.35.2 Patch Release Notes are live

6 months ago

Adrian RaposoGainsight Employee: Veteran Rookie