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1022 Posts

US Admin Office Hours (Tuesday session) - 04/13/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

This thread is for our upcoming Tuesday Admin Office Hours session today (Tuesday, April 13, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET).Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available,...

Events & Office Hours

Support Operating Hours - April 2021

Please be aware of the following dates where you may see a delayed response from the Support team, while our team takes some time off.Monday, April 12: Live chat disabled Phone support disabled (US Hours) Delayed response time on non-urgent issues No change in email & portal ticket submission...

Product News & Updates

Special Scorecard-Specific Office Hours! - 4/8/21 - 11 a.m. PT; Do you trust your scorecard data?

Hello everyone!This thread is for our special scorecard-specific Thursday Admin Office Hours session on Thursday, April 8, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET. We will spend the first portion of this 1-hour session discussing scorecard best practices and will then leave plenty of time for co...

Events & Office Hours

US Admin Office Hours (Tuesday session) - 04/06/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, April 6, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer a...

Events & Office Hours

Article Pulse Everywhere - Live & Streaming June 9-11, 2021

About this event: Live & Streaming June 9-11, 2021, Time: 8:00am to 1:00pm PDT Immerse Yourself in the Pulse Experience: Discover best practices to build your team, manage your customers proactively, and accelerate your career in Customer Success and Product Management. Inspire Custome...

Events & Office Hours

Article Navigation Deep Dive

Hello Gainsight community. For those of you who I haven’t met, I am Ciara Peter our head of Product Design. Something that’s top of mind for us right now is navigation. We’ve heard from many of you that our navigation can be difficult, but navigation can mean so many things. Here are a few areas tha...

Product Management Corner

EMEA Admin Office Hours - 8/04/21

This thread is for the Admin Office Hours session for Thursday April 8th ,2021. Submit your questions to this thread and we'll address them during our session at 1p-3p GMTThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go i...

Events & Office Hours

EMEA Admin Office Hours - 6/04/21

This thread is for the Admin Office Hours session for Tuesday, April 6th 2021. Submit your questions to this thread and we'll address them during our session at 10-12PM GMTThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go...

Events & Office Hours

US Admin Office Hours (Thursday session) - 04/01/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, April 1, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answ...

Events & Office Hours

EMEA Admin Office Hours - 01/04/21

This thread is for the Admin Office Hours session for Thursday April 1st ,2021. Submit your questions to this thread and we'll address them during our session at 1p-3p GMTThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go i...

Events & Office Hours

US Admin Office Hours (Tuesday session) - 03/30/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

This thread is for our upcoming Tuesday Admin Office Hours session today (Tuesday, March 30, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET).Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available,...

Events & Office Hours

EMEA Admin Office Hours - 30/03/21

This thread is for the Admin Office Hours session for Tuesday March 30th ,2021. Submit your questions to this thread and we'll address them during our session at 10-12PM GMTThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go...

Events & Office Hours

US Admin Office Hours (Thursday session) - 03/25/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, March 25, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick ans...

Events & Office Hours

Beta Testing Opportunity - Cockpit Calendar Integration

Hi Community! We have an exciting new feature that we are getting close to release and want to do some beta testing with some engaged end users. Cockpit Calendar Integration What does the feature do: It allows CSM’s to add CTA’s to their calendar as events!! Why would they want that: CSM’s...

Product News & Updates

US Admin Office Hours (Tuesday session) - 03/23/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hi everyone, This thread is for our upcoming Tuesday Admin Office Hours session today (Tuesday, March 23, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET).Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answ...

Events & Office Hours

EMEA Admin Office Hours - 25/03/21

This thread is for the Admin Office Hours session for Thursday March 25th ,2021. Submit your questions to this thread and we'll address them during our session at 1p-3p GMTThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go...

Events & Office Hours

EMEA Admin Office Hours - 23/03/21

This thread is for the Admin Office Hours session for Tuesday Mar 23rd ,2021. Submit your questions to this thread and we'll address them during our session at 10-12PM GMTThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go i...

Events & Office Hours

Article Virtual Customer Advisory - Real-time Bi-directional SFDC Sync

Hi Community! We want your feedback via a live advisory session with our Product Management team What is the Virtual Customer Advisory Meeting (VCAM) about?We are designing a Real-Time Bi-directional sync capability with Salesforce through Connectors for Company and Person objects. This would help...

Product News & Updates

Article Upcoming User Management Changes in 6.23 Release

The following are the key highlights of User Management as a part of the 6.23 release: Internal Collaborator and External are the two new license types that will be introduced to manage users better in Gainsight instances. There will not be any extra charges for accessing these license types. ‘Unl...

Product News & Updates

US Admin Office Hours (Thursday session) - 03/18/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, March 18, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick ans...

Events & Office Hours

EMEA Admin Office Hours - 18/03/21

This thread is for the Admin Office Hours session for Thursday March 18th ,2021. Submit your questions to this thread and we'll address them during our session at 1p-3p GMTThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go...

Events & Office Hours

US Admin Office Hours (Tuesday session) - 03/16/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session today (Tuesday, March 16, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET).Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick an...

Events & Office Hours

Article 6.22.1 Patch Release Notes

The 21’Mar-Patch release is live now. For full details, read our release notes: SFDC and NXT.Thank you!

Product News & Updates

EMEA Admin Office Hours - 16/03/21

This thread is for the Admin Office Hours session for Tuesday Mar 16th ,2021. Submit your questions to this thread and we'll address them during our session at 10-12PM GMTThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go i...

Events & Office Hours

Support Operating Hours - March 2021

Please be aware of the following dates where you may see a delayed response from the Support team, while our team takes some time off. Friday, March 12: Live chat disabled Phone support disabled Delayed response time on non-urgent issues No change in email & portal ticket submission Staffed...

Product News & Updates

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1022 Posts

US Admin Office Hours (Tuesday session) - 04/13/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Support Operating Hours - April 2021

Special Scorecard-Specific Office Hours! - 4/8/21 - 11 a.m. PT; Do you trust your scorecard data?

US Admin Office Hours (Tuesday session) - 04/06/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Article Pulse Everywhere - Live & Streaming June 9-11, 2021

Article Navigation Deep Dive

EMEA Admin Office Hours - 8/04/21

EMEA Admin Office Hours - 6/04/21

US Admin Office Hours (Thursday session) - 04/01/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

EMEA Admin Office Hours - 01/04/21

US Admin Office Hours (Tuesday session) - 03/30/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

EMEA Admin Office Hours - 30/03/21

US Admin Office Hours (Thursday session) - 03/25/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Beta Testing Opportunity - Cockpit Calendar Integration

US Admin Office Hours (Tuesday session) - 03/23/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

EMEA Admin Office Hours - 25/03/21

EMEA Admin Office Hours - 23/03/21

Article Virtual Customer Advisory - Real-time Bi-directional SFDC Sync

Article Upcoming User Management Changes in 6.23 Release

US Admin Office Hours (Thursday session) - 03/18/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

EMEA Admin Office Hours - 18/03/21

US Admin Office Hours (Tuesday session) - 03/16/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Article 6.22.1 Patch Release Notes

EMEA Admin Office Hours - 16/03/21

Support Operating Hours - March 2021

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Article Pulse Everywhere - Live & Streaming June 9-11, 2021

Article Navigation Deep Dive

Article Virtual Customer Advisory - Real-time Bi-directional SFDC Sync

Article Upcoming User Management Changes in 6.23 Release

Article 6.22.1 Patch Release Notes

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