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ShelleyD Shoshin

Calling any UK admins

I’m an experienced Gainsight user who is new to Gainsight Admin. Hoping to connect wih other Admins to get me through the pain of learning. I’ve inherited an instance and I’m not seeing the Admin part of it get an easier as I go through the online training. Hoping to develop a support network to hel...

Networking
23 3
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5 hours ago
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sdrostgainsightcom Gainsight Employee: MVP

US Admin Office Hours (Thursday session) - 01/16/20 - 11 a.m. PT - Pre-session Thread

Hello everyone! This thread is for our weekly Thursday Admin Office Hours session, which will be held this coming Thursday, Jan. 16, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the sessio...

Events & Office Hours
43 3
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1 day ago
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baji_bathula Gainsight Employee: Rookie

EMEA Admin Office Hours - 16/1/20

This thread is for the Admin Office Hours session for Thursday Jan 16th,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in...

Events & Office Hours
15 0
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1 day ago
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spencer_engel Gainsight Employee: Golden Ruler

US Admin Office Hours (Tuesday session) - 1/7/20 1 p.m. PST - Pre-session Thread

Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, Jan. 7, 2020. Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET. There is no need to register for the sessions. If...

Events & Office Hours
83 8
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2 days ago
lila_meyer Gainsight Community Manager

January v6.10 Release is Live in SFDC Sandboxes and NXT Orgs

January v6.10 Release is Live in SFDC Sandboxes and NXT Orgs

For CS Salesforce orgs that opt-in to automatic upgrades, your Sandbox orgs are being upgraded to v6.10 today (Jan. 14), and the Production upgrade is on Jan. 28. The 6.10 upgrade is also live in all NXT orgs. Release Highlights:    Admins can now control which email templates are accessible to CSMs...

Product News & Updates
53 1
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2 days ago
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spencer_engel Gainsight Employee: Golden Ruler

US Admin Office Hours (Tuesday session) - 1/14/20 1 p.m. PST - Pre-session Thread

Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, Jan. 14, 2020. Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET. There is no need to register for the sessions. If...

Events & Office Hours
37 4
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2 days ago
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sdrostgainsightcom Gainsight Employee: MVP

US Admin Office Hours (Thursday session) - 01/09/20 - 11 a.m. PT - Pre-session Thread

Hello everyone!   This thread is for our weekly Thursday Admin Office Hours session, which will be held this coming Thursday, Jan. 9, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the sessi...

Events & Office Hours
55 5
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3 days ago
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mandy_major Gainsight Employee: Team Captain

Update on Gainsight Mobile Error

Our team has discovered an issue with the mobile app that may affect some users based on their last login on mobile. They may receive a "restricted access" error when trying to access the app. We have since fixed this issue, and users will not see this error if they upgrade to the new version. This...

Product News & Updates
72 2
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6 days ago
lila_meyer Gainsight Community Manager

Gainsight CS Roadmap Webinar - Feb. 11 @ 10 - 11:30am PST

Gainsight CS Roadmap Webinar - Feb. 11 @ 10 - 11:30am PST

Join us for a live webinar and hear what the Gainsight product team is cooking up for this year! Gainsight's Senior Vice President of Product, Maksim Ovsyannikov, & Senior Manager of Product Operations, Dan Ahrens, will share what's planned for Gainsight's CS product roadmap, and preview what's...

Product News & Updates
79 2
7 days ago
lila_meyer Gainsight Community Manager

CS SFDC edition: Email Templates 1.0 Will Be Retired

In the January v6.10 release, we will be removing the ability to edit email templates 1.0. We recommend that you review your existing 1.0 email templates, and convert them to email templates 2.0, as well as create any new templates using email template 2.0. For existing email 1.0 templates, a butto...

Product News & Updates
29 0
8 days ago
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baji_bathula Gainsight Employee: Rookie

EMEA Admin Office Hours - 14/3/19

This thread is for the Admin Office Hours session for Thursday March 14th, 2019. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT. There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I...

Events & Office Hours
29 5
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8 days ago
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baji_bathula Gainsight Employee: Rookie

EMEA Admin Office Hours - 9/1/20

This thread is for the Admin Office Hours session for Thursday Jan 9th,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in...

Events & Office Hours
13 0
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10 days ago
lila_meyer Gainsight Community Manager

Gainsight CS v.6.9 is Live!

Gainsight CS v.6.9 is Live!

The latest release of Gainsight CS is live in your production orgs! Read on for a preview of what’s new, plus links to resources. The v6.9 release highlights include: Company Intelligence: Stay up-to-date on your key customers, prospects, and competitors with Slack updates via our new Company Intel...

Product News & Updates
165 2
14 days ago
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sdrostgainsightcom Gainsight Employee: MVP

US Admin Office Hours (Thursday session) - 01/02/20 - 11 AM PT - Pre-session Thread

Hello everyone and welcome to 2020!   This thread is for our weekly Thursday Admin Office Hours session, which will be held Thursday, Jan. 2, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET. Please submit your questions below as replies to this post in advance if you can, and we'll address them during t...

Events & Office Hours
38 2
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15 days ago
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baji_bathula Gainsight Employee: Rookie

EMEA Admin Office Hours - 2/01/2020

This thread is for the Admin Office Hours session for Thursday Jan 2nd,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in...

Events & Office Hours
16 0
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18 days ago
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neelam_mukherjee Gainsight Employee: Rookie

CS Patch Release 6.9.2 is Live

The Gainsight CS patch release 6.9.2 is live in orgs that take automatic updates. The patch contained a handful of fixes, and details are available in the patch release notes: SFDC edition 6.9.X Patch Release Notes NXT 6.9.X Patch Release Notes

Product News & Updates
45 0
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23 days ago
lila_meyer Gainsight Community Manager

Train to Become a Certified Gainsight Admin!

Train to Become a Certified Gainsight Admin!

Whether you’re a Gainsight Admin who’s new to the role, or a seasoned Admin, there’s a lot to gain from becoming certified!To support your learning, we also offer free self-paced elearning courses for the Gainsight CS application (for both Admins and end users!). Click here to view the course catalo...

Product News & Updates
140 1
24 days ago
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baji_bathula Gainsight Employee: Rookie

EMEA Admin Office Hours - 26/12/19

This thread is for the Admin Office Hours session for Thursday Dec 26th,2019. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in...

Events & Office Hours
18 0
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25 days ago
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sdrostgainsightcom Gainsight Employee: MVP

US Admin Office Hours (Thursday session) - 12/19/19 11 AM PT - Pre-session Thread

Hello everyone! This thread is for our weekly Thursday Admin Office Hours session, which will be held this coming Thursday, Dec. 19, 2019 at 11am PT / 12pm MT / 1pm CT / 2pm ET. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the sessio...

Events & Office Hours
56 4
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29 days ago
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spencer_engel Gainsight Employee: Golden Ruler

US Admin Office Hours (Tuesday session) - 12/17/19 1 p.m. PST - Pre-session Thread

Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, Dec. 17, 2019. Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET. There is no need to register for the sessions. If...

Events & Office Hours
67 7
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30 days ago
lila_meyer Gainsight Community Manager

New Community Points System and Leaderboard

New Community Points System and Leaderboard

You may have noticed we’re piloting a new Community leaderboard and points system! This also means we’re working out some kinks and awaiting some upcoming features. (such as excluding community moderators from the board!) We weren’t able to bring over your points from our old Community platform, so...

Community & Contest Guidelines
77 2
30 days ago
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mandy_major Gainsight Employee: Team Captain

Upcoming Support Holidays

Greetings from Gainsight Support! In observance of the upcoming holidays, the Support team is operating on the following schedule: Thursday, December 19 - No Live ChatTuesday, December 24th - CLOSED Wednesday, December 25th - CLOSED Tuesday, December 31 - CLOSEDWednesday, January 1st - CLOSED On Dec...

Product News & Updates
59 0
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1 month ago
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baji_bathula Gainsight Employee: Rookie

(CANCELLED) Admin Office Hours - 19/12/19

Office Hours is cancelled this week we will be in Company annual event.However, we will be back for our regularly scheduled discussions next week!  Looking forward to getting back together!

Events & Office Hours
20 0
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1 month ago
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sdrostgainsightcom Gainsight Employee: MVP

US Admin Office Hours (Thursday session) - 12/12/19 11 AM PT - Pre-session Thread

Hello everyone! This thread is for our weekly Thursday Admin Office Hours session, which will be held this coming Thursday, Dec. 12, 2019 at 11am PT / 12pm MT / 1pm CT / 2pm ET. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the sessio...

Events & Office Hours
51 4
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1 month ago
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baji_bathula Gainsight Employee: Rookie

EMEA Admin Office Hours - 12/12/19

This thread is for the Admin Office Hours session for Thursday Dec 12th,2019. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in...

Events & Office Hours
28 1
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1 month ago

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