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rahul_prayakaraoGainsight Employee: Veteran Rookie

posted in Product News

What Product Management application is your Product team using?

Gainsight would like to bring synergy between Customer Success and Product Management teams. We believe this will help the CSMs to close the loop with their customers on their Enhancement Requests more efficiently and also help the Product Managers do more data driven roadmap prioritization. This synergy is only possible by having a bi-directional integration between Gainsight and Product Management tools. We already took our first step by building an integration with Productboard (Read more on this here). Next up on our radar is Aha! (We would still like to hear if your organization is using Aha!). We would like to know which other Product Management tools should we be thinking about.

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 02/02/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Threa

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, February 2, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, February 2, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09 Meeting ID: 932 1022 3297Passcode: 885599 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aebWfptbBg

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 02/02/2023

This thread is for the Admin Office Hours session for Thursday Feb 2nd ,2023. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India

CorneliaProdOps

published in Meetings & Office Hours

Virtual Customer Advisory Meeting - Relationship Merge : MVP & design

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about? Relationship Merge : Understanding the various use cases for Merging two relationships and challenges that Admins currently face as a result of not being able to do so. What is the Agenda of the VCAM? Gather feedback on different use cases and designs What is the outcome that you are looking for as part of this VCAM? Understand different use cases for relationship merge and how it would solve their pain point Explore any specific UI level expectations to easily carry out Relationship Merge by the AdminsWhen is this happening?Wednesday 15th Feb - 11:00 AM ET / 8:00 AM PT/ 09:30 PM IST Wednesday 22nd Feb - 11:00 AM ET / 8:00 AM PT/ 09:30 PM ISTWho is the right person to Enroll?If you are someone who manages/implements relationships for your company Preferably Admins who deal with Relationship implementation and re-organizing them to acco

GameChangerAdminGainsight Community Manager

published in Lounge area

How to Earn Community Points & BadgesBlog

Gainsight’s Community Team has been hard at work the last several months to make some exciting new improvements to the Community! One of the changes you might notice is your new badge! As you progress through the various levels of participation, you will receive a new logo against your username that suggests your level of engagement across the different activities you have been doing. Helping others on the Community and earning points can lead to some really cool prizes like Gainsight swag,.gift cards, and other surprises!CHAMPION STATUSOn our old platform, Champion status was the only level available for special recognition and reward. If you were a Champion before, you might notice the trophy icon no longer displays next to your name. There are now 11 levels, and Champion is the 5th badge, because we didn’t want to limit the rewards and recognition to just one achievement. The new system allows us to recognize members at various points in their journey! Be proud of your new badge and

anirbanduttaGainsight Community Manager

published in Lounge area

Keep using your Community account when changing companiesBlog

Changing companies? No worry.Take your Community account (and badges) with you wherever you go.Just email community@gainsight.com with your new email address and we’ll update your account with it.No need to create another account, however, you may update your Profile pic and expand on your About Me section any time. :)Photo by jan gepogi on Unsplash //

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

PLEASE NOTE - Canceled Tuesday Jan 31 Office Hours

Hello all -- I will be traveling today during the afternoon, Tuesday, January 31, so I will be unable to conduct the usual Tuesday Admin Office Hours.I am returning home from a trip, so Thursday office hours will run at its usual time - I will post a thread for that tomorrow.Happy end-of-January all, and see you Thursday!Best, Scott Drost

yuniyalGainsight Employee: Rookie

posted in Meetings & Office Hours

January 25th - Webinar - Data Designer, Email Assist & Unification

Join us on January 25 at 10 AM PT for Crank Up Technicalities Webinar on Data Designer, Email Assist & Unification! This webinar, we will discuss how you can discover richer, more meaningful insights from your customer data using Data Designer. Also, learn how CSMs workflow can be optimised using Email Assist and Unification.Learn how to:Build Data Designer Make a data designer dataset universally available Create email templates Send emails directly from Cockpit Share emails from Timeline Identify duplicate company records Merge duplicate company recordsDate: 25th January 2023Time: 10 AM PTRegister today for the Zoom link.

AishaKothawalaGainsight Employee: Shoshin

posted in Product News

EVOLVE with Gainsight - January 18, 2023

For those joining EVOLVE with Gainsight, our Product Launch Series event, happening on January 18th, 2023, this page will be the go-to place for any comments or questions.Our product team will monitor this thread and reply to every question you have.We’ll also share the post-event survey once the event concludes to continue to improve our product launch events.

Ritesh SharmaShoshin

published in Product News

Need inputs -- Supporting multi-valued attributes in Connectors

I am Ritesh Sharma, a new product manager in the connectors team. One of the features that we are working on is enabling support of multi-valued attributes (or array type) in connectors. If someone is interested in sharing the use cases with me, please feel free to comment with insights. We can even set up a discussion to understand those use cases.Things that we are looking for are:1. Connector Name2. What type of multi-valued attribute is to be integrated? Is it an array of strings or array of objects?3. If it is an array of objects, a sample json would be of great help4. How is this data used in Gainsight (e.g. available in dashboard or used for reporting etc.)

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 24/01/2023

This thread is for the Admin Office Hours session for Tuesday Jan 24th, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 31/01/2023

This thread is for the Admin Office Hours session for Tuesday Jan 31st, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

jgasparroGainsight Employee: Shoshin

posted in Training & Certification

NEW! End User and Admin Elearning Courses on Customer Goals

We’re excited about the introduction of Customer Goals to Gainsight.This new feature allows cross-functional teams to collectively capture, track, and measure customer goals to drive collaboration, showcase value, and more!Interested in learning more? We’ve created two new elearning courses to showcase Customer Goals. Check out the these courses to better understand how leveraging Customer Goals and Success Plans allow for greater cross-functional collaboration and value creation.End User: Customer Goals Admin: Configuring Customer GoalsHave you implemented Customer Goals in your Org and, if so, how’s it going?

revathimenonGainsight Community Manager

published in Lounge area

CS Ops & Admin Jobs - January Round Up

Helloooooo friends,Here’s this month’s round up! Here are the new ones for the week: Smartsheet: Senior Gainsight Administrator - http://bit.ly/3XEMXpy Revinate: Customers Success, Operations Analyst - http://bit.ly/3wr14CQ PubMatic: Customer Success Operations Manager - http://bit.ly/3XzelVO Factorial: Junior Customer Operations Specialist - http://bit.ly/3j7INr6 Conviva: Customer Success Operations Coordinator - https://bit.ly/3vDdCXm Element451: Customer Success Operations Manager - http://bit.ly/3RizYY3 Source.ag: Customer Success Operations Analyst: http://bit.ly/3H6IV1Y Sophos: Customer Success Operations Consultant: https://bit.ly/3BAHAyE Here’s a quick-round of all previous opportunities that are still open for hiring - Rapid7: Manager, Customer Success Operations - https://bit.ly/3VYqSBh Conviva: Customer Success Operations Coordinator - http://bit.ly/3vDdCXm Productboard: Senior Customer Success Operations Specialist - http://bit.ly/3vysI0e ZoomInfo: G

revathimenonGainsight Community Manager

published in Lounge area

New CS Ops & Admin Jobs - Batch 16

Hello folks,Sooooo excited today because we have 15 new opportunities! Here we go: TrustMark: Director, Customer Success Operations - http://bit.ly/3w6CRRW PubMatic: Customer Success Operations Manager - http://bit.ly/3QFN3KP Expedia Group: Customer Experience & Operations Manager - https://bit.ly/3CEyOjx Braze: Director, Customer Success Operations - http://bit.ly/3ZBn2jM Star: Customer Success Operations Manager - http://bit.ly/3WdqgXL Flix: CRM Operations Manager - http://bit.ly/3ITog47 Milestone: Sr. Manager, CS Operations & Training - http://bit.ly/3CXxuZ7 SEON Fraud Fighters: Customer Success Operations Manager - http://bit.ly/3ZHxd6v Yotpo: Director of Customer Success Operations - http://bit.ly/3XAf4WV CHILI Publish: Director, Client Success Operations - http://bit.ly/3w9ZlBN Henry Schein One: Customer Success Operations Manager - http://bit.ly/3iKF42D HiredScore: Customer Success Operations Manager - http://bit.ly/3XldYOh OneSource Virtual: Cus

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 01/26/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, January 26, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, January 26, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09 Meeting ID: 932 1022 3297Passcode: 885599 For dial-in info by your location, find your local number:https://gainsight.zoom.us/u/aebWfptbBg

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 01/24/23 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!Apologies for the late post, but yes, there will be an Office Hours session today! This thread is for today’s Tuesday Admin Office Hours session, Tuesday, January 24, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, January 24, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/97563672477?pwd=SllMcVdiRVFLY1BFWFRoMGJ5MjFmdz09 Meeting ID: 975 6367 2477Password: 374909 For dial-in info by your location, find your local number:https://gainsight.zoom.us/u/aetAG

naga_raghav_sumanthGainsight Employee: Shoshin

posted in Meetings & Office Hours

Support Holiday Hours - February 2023

We have a couple of holidays this month across the globe, so we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below.February 03, 2023: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases February 17, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases February 20, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

Cancelled EMEA Admin Office Hours on 26th Jan

Hi All, We are not conducting office ours session on 26th Jan as public holiday in India.

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

PLEASE READ: US Admin Office Hours (Thursday session) - 01/19/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!NOTE NEW LINKS BELOW -- had to create a new session.This thread is for our upcoming Thursday Admin Office Hours session on Thursday, January 19, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, January 19, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09 Meeting ID: 932 1022 3297Passcode: 885599 For dial-in info by your location, find your local number:https://gainsight.zoom.us/u/aebWfptbBg

MayurGhiyaGainsight Employee: Shoshin

posted in Product News

📢 [NXT] 6.34.3 and [SFDC] 6.34.2 Patch Release Notes are live

The 23’Jan - NXT V6.34.3 and SFDC V6.34.2 Patch Release Notes are now live! These versions contain information on the Journey Orchestrator enhancement Record Participants Activity Status During Pause Period. ThanksFYI @minh_phan @anirbandutta @neelam_mukherjee @Adrian Raposo @courtney_hauser @sshroff @ljost14 @Divya @Sania Ahmed @Deepika

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

PLEASE READ: US Admin Office Hours (Tuesday session) - 01/17/23 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!NOTE NEW LINKS BELOW -- had to create a new session.This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, January 17, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, January 17, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/97563672477?pwd=SllMcVdiRVFLY1BFWFRoMGJ5MjFmdz09 Meeting ID: 975 6367 2477Password: 374909 For dial-in info by your location, find your local number:https://gainsight.zoom.us/u/aetAGucgRy

spencer_engelGolden Ruler

published in Meetings & Office Hours

US Admin Office Hours - 7/30/19 - 1 p.m. PT

Hi everyone, this thread is for our new second weekly Admin Office Hours session, which will be held Tuesday, July 30, 2019. Submit your questions to this thread and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET. There is no need to register for the sessions. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Thanks! Conference Details https://global.gotomeeting.com/join/493151677 You can also dial in using your phone. United States: +1 (872) 240-3412 Access Code: 493-151-677

CorneliaProdOps

published in Meetings & Office Hours

Virtual Customer Advisory Meeting - Integrations of external systems like Google calendar, Chorus.ai etc. with Timeline

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about? Integrations of external systems like Google calendar, Chorus.ai etc. with Timeline. One of the focus area for this session would be calendar(Google/Outlook) integration with Timeline. What is the Agenda of the VCAM? To understand which external customers use to interact with their customers which can be a potential for integrating with timeline To understand the challenges faced currently in bringing data from an external system to timelineWhat is the outcome of this VCAM? This will give us insights on what external systems are being used by customers and if building integrations with such systems will add value for the Who is the right person to Enroll? CSMs and admins who use other external systems to interact with customers and would like to bring this data into Gainsight When is this happening? Monday, Jan 23rd, 2023 - 11:00 AM ET/ 8:00 AM PT/ 9:30

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 17/01/2023

This thread is for the Admin Office Hours session for Tuesday Jan 17th, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

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