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853 Posts

US Admin Office Hours (Tuesday session) - 08/11/20 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, August 11, 2020 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer...

Events & Office Hours

EMEA Admin Office Hours - 13/08/2020

This thread is for the Admin Office Hours session for Thursday Aug 13th,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT+1There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go i...

Events & Office Hours

US Admin Office Hours - 8/6/20 - 11 a.m. PT - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, August 6, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick an...

Events & Office Hours

Evaluating Google Slides for Success Snapshots!

Hi All, Hope everyone is staying safe! We are in a process of evaluating the requirement of introducing the ability to configure Google Slides in the Success Snapshot 2.0. This will be in addition to the existing ability to configure Microsoft Presentations. We would like to know If your organizati...

Product News & Updates

Article July Releases Are Live!

CS SFDC v6.16 Release Watch this 9-min. video to see what’s new in this release, and then read all of the details in the SFDC release notes! Highlights of this release include: Improved License Management features for assigning licenses by type and in bulk via CSV, as well as reporting on lice...

Product News & Updates

Community Quarterly Contest Announcement for Customers (July 1st - September 30th)

Hi All, We're launching a quarterly contest starting now (running through Sep 31) to award members who participate the most on the Community. You can win rewards several different ways: Be the most helpful Community member: offer suggestions and solutions to questions and problems from fellow Co...

Product News & Updates

EMEA Admin Office Hours - 6/08/2020

This thread is for the Admin Office Hours session for Thursday Aug 6th,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT+1There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in...

Events & Office Hours

US Admin Office Hours SPECIAL TOPIC THURSDAY 8/4: CLOSED LOOP SURVEY FOLLOW UP - Pre-session Thread

The first 20 minutes of Tuesday’s Office Hours this week (1pm PT / 2pm MT / 3pm CT / 4pm ET) will be focused on any configuration questions following our closed loop survey webinar last week. Here is the link to the recording for reference. Topics to be covered include: Survey setup Journey Orchestr...

Events & Office Hours

Webinar Recording: Break the Silo Confining Your Customer Feedback: Inspire Collaboration to Improve Customer Empathy, Engagement, and Experience

Missed our webinar last week on “Break the Silo Confining Your Customer Feedback: Inspire Collaboration to Improve Customer Empathy, Engagement, and Experience ”? You’re in luck, you can find the full recording here: In this two-part webinar, Lane Holt, Regional Director of Client Outcomes, will fi...

Events & Office Hours

More options for Email notifications from Community

I love the community and enjoy the growth of activity over the past several months.It would be nice if I had more options on email notifications on posts/topics as subscribing will send whenever there is a new post on the topic or comment on post.I would like to option of having a daily digest of ac...

Community & Contest Guidelines

Let’s Introduce Ourselves!!

Hi All, Hope you all are doing well! Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly. I‘m Sai Ram and I’m the Community Mana...

Networking

Article 6.16.1 Patch Release is Live for SFDC & NXT

We released patches to SFDC and NXT orgs with a few enhancements and fixes, including: Reorder Measures in Scorecard Configuration REMOVE USERS button hidden from the VIEW_GROUP bundle page (NXT only) Ability to Share Views in CX Center Company Merge Support in Notifications You can read the f...

Product News & Updates

US Admin Office Hours - SPECIAL TOPIC THURSDAY 7/30 :JOURNEY ORCHESTRATOR - Pre-session Thread

Hello everyone! The first 20 minutes of Thursday’s Office Hours this week (11am PT / 12pm MT / 1pm CT / 2pm ET) will be focused on a quick tour of Journey Orchestrator - how it works, how it fits into the larger Gainsight platform, and general best practices. Special Topic Overview: Journey Orc...

Events & Office Hours

New NXT/SFDC Articles Published in June/July 2020

Hello Everyone!Here is the complete list of new articles created and published in the month of May for CS product:NXT:Segments Task and Playbook API Documentation My Profile Settings for Users User License Management User License FAQsSFDC:Segments User License Management User License FAQsPlease fee...

Product News & Updates

Article US Admin Office Hours - 7/30/19 - 1 p.m. PT

Hi everyone, this thread is for our new second weekly Admin Office Hours session, which will be held Tuesday, July 30, 2019. Submit your questions to this thread and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET. There is no need to register for the sessions. If yo...

Events & Office Hours

US Admin Office Hours (Tuesday session) - 7/28/20 1 p.m. PST - Pre-session Thread

Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, July 28, 2020. Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please note we are using a new conference line. De...

Events & Office Hours

EMEA Admin Office Hours - 30/07/2020

This thread is for the Admin Office Hours session for Thursday July 30th,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT+1 There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go...

Events & Office Hours

Gainsight Admin Workload - at what point is it a full time job?

Hello! My organization is mid-rollout for Gainsight and I am starting to plan forward for its ongoing operations. I am wondering if it makes sense to hire a full-time Gainsight admin. Those I've spoken to so far have indicated that it is common to have one admin fulfill both roles, especially for s...

Networking

Article Sponsor Tracking Update

Hi, We have been experiencing issues in tracking LinkedIn profiles in Sponsor Tracking in some cases, leading to the track requests for those profiles being in the “Pending” state for longer than expected time periods. Following are the known limitations in tracking LinkedIn profiles: If spec...

Product News & Updates

US Admin Office Hours (Thursday session) - 07/23/20 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, July 23, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick a...

Events & Office Hours

Gainsight implemented 20 Customer requests in the July release

@All - We really appreciate all of the product inputs that our customers take the time to share with us on the Community. Your feedback helps us build better products and services, and stay in tune with what customers want, need and expect. We want you to know that our product team listens and caref...

Product News & Updates

Engagement with Technical Customers

HI All New to the Gainsight community so delighted to be here. I would be interested to know from other Gainsight CS Leaders if their customer basic are technical (Coders / developers) and what their response / engagement is like from these customers with their CSMs. Also have you experimented with...

Networking

EMEA Admin Office Hours - 23/07/2020

This thread is for the Admin Office Hours session for Thursday July 23th,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT+1 There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go...

Events & Office Hours

Article Beta Testing Opportunity - Gmail plug-in for Chrome

Hi Community! We have an exciting new feature that we are getting close to release and want to do some beta testing with some engaged end users. This is a Chrome Browser Gmail Plugin that makes it easier to use Email to Timeline as well as Email Assist templates right from within Gmail! We know th...

Product News & Updates

US Admin Office Hours (Tuesday session) - 7/21/20 1 p.m. PST - Pre-session Thread

Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, July 21, 2020. Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please note we are using a new conference line. De...

Events & Office Hours

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853 Posts

US Admin Office Hours (Tuesday session) - 08/11/20 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

EMEA Admin Office Hours - 13/08/2020

US Admin Office Hours - 8/6/20 - 11 a.m. PT - Pre-session Thread

Evaluating Google Slides for Success Snapshots!

Article July Releases Are Live!

Community Quarterly Contest Announcement for Customers (July 1st - September 30th)

EMEA Admin Office Hours - 6/08/2020

US Admin Office Hours SPECIAL TOPIC THURSDAY 8/4: CLOSED LOOP SURVEY FOLLOW UP - Pre-session Thread

Webinar Recording: Break the Silo Confining Your Customer Feedback: Inspire Collaboration to Improve Customer Empathy, Engagement, and Experience

More options for Email notifications from Community

Let’s Introduce Ourselves!!

Article 6.16.1 Patch Release is Live for SFDC & NXT

US Admin Office Hours - SPECIAL TOPIC THURSDAY 7/30 :JOURNEY ORCHESTRATOR - Pre-session Thread

New NXT/SFDC Articles Published in June/July 2020

Article US Admin Office Hours - 7/30/19 - 1 p.m. PT

US Admin Office Hours (Tuesday session) - 7/28/20 1 p.m. PST - Pre-session Thread

EMEA Admin Office Hours - 30/07/2020

Gainsight Admin Workload - at what point is it a full time job?

Article Sponsor Tracking Update

US Admin Office Hours (Thursday session) - 07/23/20 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Gainsight implemented 20 Customer requests in the July release

Engagement with Technical Customers

EMEA Admin Office Hours - 23/07/2020

Article Beta Testing Opportunity - Gmail plug-in for Chrome

US Admin Office Hours (Tuesday session) - 7/21/20 1 p.m. PST - Pre-session Thread

Customer leaderboard

Write a review of Gainsight on G2

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Welcome

Article July Releases Are Live!

Article 6.16.1 Patch Release is Live for SFDC & NXT

Article US Admin Office Hours - 7/30/19 - 1 p.m. PT

Article Sponsor Tracking Update

Article Beta Testing Opportunity - Gmail plug-in for Chrome

Customer leaderboard

Write a review of Gainsight on G2

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