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baji_bathula Gainsight Employee: Rookie

EMEA Admin Office Hours - 27/02/20

This thread is for the Admin Office Hours session for Thursday Feb 27th,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in...

Events & Office Hours
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Rank
5 hours ago
lila_meyer Gainsight Community Manager

Upcoming Webinar: The Future of Work for Customer Success

Join CS leaders from Deloitte & Gainsight as they discuss how CS talent strategies can evolve to better manage a company’s most valuable resource—the people. Customer success (CS) functions are facing a massive convergence of technology- and people-driven disruptors. The amount of usable data an...

Events & Office Hours
39 1
11 hours ago
lila_meyer Gainsight Community Manager

NXT 6.12 and PX Feb. Release Updates

NXT 6.12 and PX Feb. Release Updates

NXT 6.12 Release The NXT 6.12 release is live for EU customers today, and will be released to US NXT customers on Sat. Feb. 29. Click here to read the detailed release notes. Many of the enhancements in this release are focused on saving our Admins time! Highlights of this release include: Use the M...

Product News & Updates
21 0
1 day ago
lila_meyer Gainsight Community Manager

Pulse Conference 2020: Looking for Admin & Technical Presenters!

Pulse Conference 2020: Looking for Admin & Technical Presenters!

Admin Success Track Overview   Attendees loved having an entire track devoted to Admins at last year’s Pulse, so this year we’re going even bigger with a whole track dedicated to technical and administrative concepts presented by Gainsight admins at Pulse 2020! This year’s event is also in San Franc...

Events & Office Hours
296 4
1 day ago
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spencer_engel Gainsight Employee: Golden Ruler

US Admin Office Hours (Tuesday session) - 2/25/20 1 p.m. PST - Pre-session Thread

Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, Feb. 25, 2020. Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET. There is no need to register for the sessions. If...

Events & Office Hours
26 2
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1 day ago
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rajyalakshmi_vele Gainsight Employee: Rookie

Beta Testing Opportunity - Cockpit Calendar Integration

Hi Community! We have an exciting new feature that we are getting close to release and want to do some beta testing with some engaged end users.     Cockpit Calendar Integration     What does the feature do: It allows CSM’s to add CTA’s to their calendar as events!!  Why would they want that: CSM’s...

Product News & Updates
291 21
Rank
2 days ago
lila_meyer Gainsight Community Manager

v6.11 CS SFDC Release is Live

v6.11 CS SFDC Release is Live

CS v6.11 Release for Salesforce edition The v6.11 CS release for the Salesforce edition is now live! New feature highlights include: Exercise greater control over Shared Layout expiration Create Adoption Explorer usage reports at the Company level Analyze near real time data from Snowflake, Pos...

Product News & Updates
73 1
5 days ago
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sdrostgainsightcom Gainsight Employee: MVP

US Admin Office Hours (Thursday session) - 02/20/20 - 11 a.m. PT - Pre-session Thread

Hello everyone! This thread is for our weekly Thursday Admin Office Hours session, which will be held this coming Thursday, Feb. 20, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the sessio...

Events & Office Hours
50 4
Rank
6 days ago
Rank
baji_bathula Gainsight Employee: Rookie

EMEA Admin Office Hours - 20/02/20

This thread is for the Admin Office Hours session for Thursday Feb 20th,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in...

Events & Office Hours
27 2
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6 days ago
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Rick Sumner Shoshin

Question on Licensing NXT with Salesforce
Solved

We are evaluating Gainsight NXT and have some confusion on Salesforce Integration and Licensing - specifically this statement: If you have Gainsight users who don’t have access to Salesforce, they no longer have to bother with the Salesforce login process. They will be setup with a Gainsight login a...

Networking
79 4
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Rank
7 days ago
Rank
sdrostgainsightcom Gainsight Employee: MVP

US Admin Office Hours (Thursday session) - 02/13/20 - 11 a.m. PT - Pre-session Thread

Hello everyone!   This thread is for our weekly Thursday Admin Office Hours session, which will be held this coming Thursday, Feb. 13, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the sess...

Events & Office Hours
84 12
Rank
7 days ago
Rank
spencer_engel Gainsight Employee: Golden Ruler

US Admin Office Hours (Tuesday session) - 2/11/20 1 p.m. PST - Pre-session Thread

Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, Feb. 11, 2020. Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET. There is no need to register for the sessions. If...

Events & Office Hours
85 11
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8 days ago
Rank
spencer_engel Gainsight Employee: Golden Ruler

US Admin Office Hours (Tuesday session) - 2/18/20 1 p.m. PST - Pre-session Thread

Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, Feb. 18, 2020. Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET. There is no need to register for the sessions. If...

Events & Office Hours
49 6
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8 days ago
lila_meyer Gainsight Community Manager

"Gainsight Recommended CTAs" Feature will be Retired in March

With the March Gainsight release, we will retire the "Gainsight Recommended CTAs" feature (more info on this feature). This feature was originally released in the Fall of 2017 and is not widely used, with most users opting instead to create custom filtered Cockpit views. We’re removing this feature...

Product News & Updates
17 1
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8 days ago
lila_meyer Gainsight Community Manager

NXT 6.11.1 Patch is Live

The NXT v6.11.1 patch release went live on Feb. 11, and included the following enhancements: Admins can now create a lookup from Adoption Explorer person identifier in usage data to Company Person object in Gainsight. Usage reports can get you the actual details of the person’s usage data from each...

Product News & Updates
29 0
12 days ago
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baji_bathula Gainsight Employee: Rookie

EMEA Admin Office Hours - 13/02/20

This thread is for the Admin Office Hours session for Thursday Feb 13th,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in...

Events & Office Hours
16 1
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13 days ago
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dan_ahrens Gainsight Employee: ACE

Beta Testing Opportunity - Gmail plug-in for Chrome

Hi Community! We have an exciting new feature that we are getting close to release and want to do some beta testing with some engaged end users.  This is a Chrome Browser Gmail Plugin that makes it easier to use Email to Timeline as well as Email Assist templates right from within Gmail! We know th...

Product News & Updates
155 9
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14 days ago
lila_meyer Gainsight Community Manager

CS SFDC edition: Email Templates 1.0 Will Be Retired

In the January v6.10 release, we will be removing the ability to edit email templates 1.0. We recommend that you review your existing 1.0 email templates, and convert them to email templates 2.0, as well as create any new templates using email template 2.0. For existing email 1.0 templates, a butto...

Product News & Updates
41 1
19 days ago
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sdrostgainsightcom Gainsight Employee: MVP

US Admin Office Hours (Thursday session) - 02/05/20 - 11 a.m. PT - Pre-session Thread

Hello everyone! This thread is for our weekly Thursday Admin Office Hours session, which will be held this coming Thursday, Feb. 6, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session...

Events & Office Hours
74 6
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20 days ago
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spencer_engel Gainsight Employee: Golden Ruler

First Monthly Admin Newsletter

Hello Gainsight Admin community!    This morning, we published our first monthly newsletter specifically geared toward Gainsight Admins. We sent it via Journey Orchestrator, so check your email. We really hope you enjoy the content, and we also welcome any feedback: positive, neutral, constructive,...

Events & Office Hours
62 4
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20 days ago
Rank
baji_bathula Gainsight Employee: Rookie

EMEA Admin Office Hours - 06/02/20

This thread is for the Admin Office Hours session for Thursday Feb 6th,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in...

Events & Office Hours
39 2
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Rank
20 days ago
lila_meyer Gainsight Community Manager

CS v6.11 Release is Live in SFDC Sandboxes

CS v6.11 Release is Live in SFDC Sandboxes

Gainsight’s February 6.11 release is now available in your Sandbox environment. You can read all about it in our draft release notes, and here are a few highlights: Exercise more control over how your customer information is shared by setting the exact number of days a shared layout is available bef...

Product News & Updates
63 0
21 days ago
Rank
spencer_engel Gainsight Employee: Golden Ruler

US Admin Office Hours (Tuesday session) - 2/4/20 1 p.m. PST - Pre-session Thread

Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, Feb. 4, 2020. Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET. There is no need to register for the sessions. If...

Events & Office Hours
30 2
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Rank
22 days ago
Rank
rakesh_lingala Gainsight Employee: Rookie

Your ideas are being implemented in our V6.10 Release!

We really appreciate all of the product inputs that our customers take time to share with us on the Community. Your feedback helps us build better products and services, and stay in tune with what customers want, need and expect. We want you to know that our product team listens and carefully consid...

Product News & Updates
72 0
Rank
23 days ago
Rank
sdrostgainsightcom Gainsight Employee: MVP

US Admin Office Hours (Thursday session) - 01/23/20 - 11 a.m. PT - Pre-session Thread

Hello everyone! This thread is for our weekly Thursday Admin Office Hours session, which will be held this coming Thursday, Jan. 23, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the sessio...

Events & Office Hours
73 6
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Rank
26 days ago

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