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797 Posts

Update on Support Hours June 1

Hello from Gainsight Support! We wanted to provide an update to our customers about an upcoming holiday that will affect the hours of our Support team. Monday, June 1, will be a holiday for all Gainsight employees. Our Teammate Success team has graciously added this date to our company holidays,...

Events & Office Hours

US Admin Office Hours (Tuesday session) - 5/26/20 1 p.m. PST - Pre-session Thread

Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, May 26, 2020. Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please note we are using a new conference line. Det...

Events & Office Hours

Recycle Bin : Evaluations

Hi Everyone, We are currently working on the requirements for offering a Recycle Bin in Gainsight. I need a few inputs to help me iron out the requirements: What are the most common areas in Gainsight where you accidentally delete data and need to bring the deleted items back? Would you prioritiz...

Product News & Updates

Article Sightline Vault: Built by and For the Gainsight GameChangers Community

Many of you heard at Pulse Everywhere how excited we are to launch Sightline Vault, which provides access to pre-configured solutions built by Gainsight and the broader Gainsight community. These solutions help you effectively utilize Gainsight features and incorporate best practices into your Gains...

Product News & Updates

US Admin Office Hours (Thursday session) - 05/28/20 - 11 a.m. PT - Pre-session Thread

Hello everyone! This thread is for our weekly Thursday Admin Office Hours session, which will be held this coming Thursday, May 28, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET. I’ll be covering for Scott today. Please submit your questions below as replies to this post in advance if you can, and...

Events & Office Hours

Article NXT Admin Certification and v6.14.2 are Live!

Become a Gainsight Certified Administrator for NXT! And if you're on SFDC Edition, get ahead of the upgrade curve by getting certified now. Register using promo code 100FOR100 by Sept 4, 2020 and we’ll waive the regular $300 price. That’s right -- it’s free! The promo is valid for one certificatio...

Product News & Updates

Article NXT Admin Certification Available Now

Become a Gainsight Certified Administrator for NXT! And if you're on SFDC Edition, get ahead of the upgrade curve by getting certified now. Register using promo code 100FOR100 by Sept 4, 2020 and we’ll waive the regular $300 price. That’s right -- it’s free! The promo is valid for one certificatio...

Events & Office Hours

EMEA Admin Office Hours - 28/05/2020

This thread is for the Admin Office Hours session for Thursday May 28th,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT+1 There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go...

Events & Office Hours

Article 6.14 CS Release is Live!

We have so many awesome new features to share with you in the latest v6.14 release for CS Salesforce edition! We created a short video to show you what’s new, which you can also share with end users. Take a look at the latest productivity improvements available now! To learn more, check out the de...

Product News & Updates

Let’s Introduce Ourselves!!

Hi All, Hope you all are doing well! Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly. I‘m Sai Ram and I’m the Community Mana...

Networking

US Admin Office Hours (Thursday session) - 05/21/20 - 11 a.m. PT - Pre-session Thread

Hello everyone! This thread is for our weekly Thursday Admin Office Hours session, which will be held this coming Thursday, May 21, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the sessio...

Events & Office Hours

Article Congrats, GameChanger Award Winners!

Our GameChanger Community is all about creating success for all Gainsight customers. Collectively we can inspire and push each other to new heights, learn and grow together, and connect from anywhere. We are ecstatic to announce the winners of The 2020 GameChanger Awards. The GameChanger Awards are...

Community & Contest Guidelines

Article Curious about Gainsight's Product Roadmap Focus this Year?

Want to know if your favorite product request is planned? Check out these Gainsight product-team led sessions from last week’s Pulse Everywhere event to learn more about what our product managers are focused on! Gainsight Platform Innovation (30 mins.) - Hear about all the powerful integrations Gai...

Product News & Updates

Gainsight implemented 30+ Customer requests in May release.

@All - we really appreciate all of the product inputs that our customers take the time to share with us on the Community. Your feedback helps us build better products and services, and stay in tune with what customers want, need and expect. We want you to know that our product team listens and caref...

Product News & Updates

Configuration How-To: COVID-19 Best Practice Configuration

A few weeks ago, we hosted a webinar about how to track the impact of COVID-19 on your customers. In this Community post, I have posted hands-on configuration of the five main areas of the product we focused on for building an effective COVID-19 process and dashboard. Those five sections include...

Events & Office Hours

US Admin Office Hours (Tuesday session) - 5/19/20 1 p.m. PST - Pre-session Thread

Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, May 19, 2020. Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please note we are using a new conference line. Det...

Events & Office Hours

EMEA Admin Office Hours - 21/05/2020

This thread is for the Admin Office Hours session for Thursday May 21st,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT+1 There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go...

Events & Office Hours

Article Welcome Pulse Everywhere Attendees!

Lots of amazing content, networking, and knowledge sharing is happening now in our Pulse Everywhere event! While you can still access the session content on the event platform, here in the community is the best place to continue connecting with and learning from each other! Here are a few ways to st...

Networking

No Thursday Admin Office Hours during Day 2 of PulseEverywhere -- come join us!

Because PulseEverywhere - Gainsight’s virtual version of our annual Pulse conference - is running through the day today, this week’s Thursday Admin Office Hours session for US time zones is canceled . Please join us along with thousands of CS colleagues for sessions today if you haven’t already -...

Events & Office Hours

New Articles Created for 6.14 Release!

Hello Everyone, Here is the complete list of new articles created and published as part of v6.14 NXT & SFDC release: NXT: Gainsight Assist Chrome Plug-in User Guide Gainsight Assist Chrome Plug-in FAQs Cockpit Calendar Integration Send Email from Timeline using Email Assist Gainsight Notifica...

Product News & Updates

Article Welcome to the Gainsight GameChanger Community!

Welcome to the Gainsight GameChanger Community! We’re still the same community you turn to for help, ideas, and knowledge sharing - now with a new look and more ways to celebrate you! The dictionary definition of a GameChanger is an event, idea, or procedure that affects a significant shift in t...

Community & Contest Guidelines

US Admin Office Hours (Tuesday session) - 5/12/20 1 p.m. PST - Pre-session Thread

Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, May 12, 2020. Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please note we are using a new conference line. Det...

Events & Office Hours

EMEA Admin Office Hours - 14/05/2020

This thread is for the Admin Office Hours session for Thursday May 14th,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT+1 There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go...

Events & Office Hours

Evaluating Google Slides for Success Snapshots!

Hi All, Hope everyone is staying safe! We are in a process of evaluating the requirement of introducing the ability to configure Google Slides in the Success Snapshot 2.0. This will be in addition to the existing ability to configure Microsoft Presentations. We would like to know If your organizati...

Product News & Updates

COVID-19 Journey Orchestrator US Admin Office Hours (Thursday session) - 5/7/20 - 11 a.m. PT - Pre-session Thread

Hello everyone! This thread is for our weekly Thursday Admin Office Hours session, which will be held this coming Thursday, May 7, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET. Please note: We are dedicating this session to following up on the Journey Orchestrator webinar (recording here - password i...

Events & Office Hours

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797 Posts

Update on Support Hours June 1

US Admin Office Hours (Tuesday session) - 5/26/20 1 p.m. PST - Pre-session Thread

Recycle Bin : Evaluations

Article Sightline Vault: Built by and For the Gainsight GameChangers Community

US Admin Office Hours (Thursday session) - 05/28/20 - 11 a.m. PT - Pre-session Thread

Article NXT Admin Certification and v6.14.2 are Live!

Article NXT Admin Certification Available Now

EMEA Admin Office Hours - 28/05/2020

Article 6.14 CS Release is Live!

Let’s Introduce Ourselves!!

US Admin Office Hours (Thursday session) - 05/21/20 - 11 a.m. PT - Pre-session Thread

Article Congrats, GameChanger Award Winners!

Article Curious about Gainsight's Product Roadmap Focus this Year?

Gainsight implemented 30+ Customer requests in May release.

Configuration How-To: COVID-19 Best Practice Configuration

US Admin Office Hours (Tuesday session) - 5/19/20 1 p.m. PST - Pre-session Thread

EMEA Admin Office Hours - 21/05/2020

Article Welcome Pulse Everywhere Attendees!

No Thursday Admin Office Hours during Day 2 of PulseEverywhere -- come join us!

New Articles Created for 6.14 Release!

Article Welcome to the Gainsight GameChanger Community!

US Admin Office Hours (Tuesday session) - 5/12/20 1 p.m. PST - Pre-session Thread

EMEA Admin Office Hours - 14/05/2020

Evaluating Google Slides for Success Snapshots!

COVID-19 Journey Orchestrator US Admin Office Hours (Thursday session) - 5/7/20 - 11 a.m. PT - Pre-session Thread

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Welcome

Article Sightline Vault: Built by and For the Gainsight GameChangers Community

Article NXT Admin Certification and v6.14.2 are Live!

Article NXT Admin Certification Available Now

Article 6.14 CS Release is Live!

Article Congrats, GameChanger Award Winners!

Article Curious about Gainsight's Product Roadmap Focus this Year?

Article Welcome Pulse Everywhere Attendees!

Article Welcome to the Gainsight GameChanger Community!

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