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July 4th Upcoming Gainsight Community Product Ideas Update

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anirbanduttaGainsight Community Manager

published in Product News

July 4th Upcoming Gainsight Community Product Ideas UpdateBlog

It’s no news that Ideas are the most used service on the Community platform.But it is news, and the cat’s already been out of the bag, that we’ll now have a way to Submit Ideas specific to Product areas and be able to sort them based on Product Areas. So you won't have to scroll through the entire CS Product Ideas ocean to locate the ones on ‘Journey Orchestrator’, for e.g. WhenOn July 4th when most of us will not be using this platform, the current Ideas submission will be turned offYou will be able to submit Ideas till the day earlier, but not on July 4. The broad stepsOn July 4th, European standard time time 10am, Migration to the new home: Believe it or not We have only about 6750 ideas in the system.It is only fair that they get a house of their own on the main navigation, instead of having to scroll from the Community dropdown, and that’ll take some time. New home for Ideas on the main menu TimelineThe overall Migration > Mapping to the newly provisioned Product Areas > QA

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Events & Office Hours

US Admin Office Hours THURSDAY 6/30 SESSION CANCELLED

Hello all - with apologies, today’s weekly US Thursday Admin Office Hours (Thursday June 30, 2022) is cancelled. I will update with more info re: next Tuesday’s office hours tomorrow.Thank you, and have a good holiday weekend!

sakumarGainsight Employee: Team Captain

posted in Product News

📢 [NXT & SFDC] V6.33 Release Head's Up Communication for Admins - Coming Soon!

We’ll be sending the High-Level Product Release Summary list for V6.33 July/August release by New date: June 24, 2022 (old date June 21, 2022) (through emails, engagements, and Community).Following are the V6.33 July/August customer release dates:NXT: EU July 23/US July 30 SFDC: August 02FYI@karl@minh_phan@chuck_girard@neelam_mukherjee@courtney_hauser@lane_h@dshorter@anirbandutta@Adrian Raposo@Divya

sethGainsight Employee: ACE

posted in Events & Office Hours

Recording: Proactive Pooled CSMs (CS Ops Meetup Presentation)

In our monthly meetup group about the CS Ops of Digital-Led Customer Success, we spoke in February 2022 about churn analysis. Brian LaFaille of Google kicked us off with a presentation and Q&A session.🎞️ Here’s the recording! And here is the slide deck. Brian mentioned additional slides about how to actually execute the transition to a pooled CS model, which you can see here.Plus, participants shared some of their takeaways from their breakout room conversations:Working with customer data, and having reliable data, getting it right is often difficult We discussed leveraging a ticketing system (similar to support) to help with client experience in a pooled CSM model. Where some have the intention of getting off the phone and solving issues as quickly as possible, others are using the time on the phone for land and expand opportunities. A question to guide your efforts: is this scalable? Internal alignment Having a support team and resources to help give the customer valuable resour

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Events & Office Hours

US Admin Office Hours (Tuesday session) - 06/28/22 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, June 28, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, June 28, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95579728548?pwd=UGRNbnlmK2MrMFJDV3BNRzlTeERwQT09 Meeting ID: 955 7972 8548Password: 457364 For dial-in info by your location, find your local number:https://gainsight.zoom.us/u/a3hcfBNC2

CorneliaProdOps

published in Events & Office Hours

Virtual Customer Advisory Meeting - Global Filters on GS Home

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about?Enhancing Global Filters on GS Home. Feedback on filters for Dashboards. What is the Agenda of the VCAM? Discuss enhancing of filters in GS home to work with Data Designer objects and other functionality not addressed with current filter functionality Feedback on filters for dashboards ( Dashboard and Reporting )What is the outcome of this VCAM?Understanding filter workflows for GSHOME and how enhancing filters can help address these needs. Improvements needed on filters on Gainsight. ( Dashboard and Reporting )Who is the right person to Enroll?Users who have already enabled GS Home, or are looking to enable it in 2 months. Frequent users of Dashboards and Reporting. When is this happening? Thursday, July 7th, 2022 - 12:00 PM ET/ 9:00 AM PT/ 9:30 PM IST What should you do?Please register for the roundtable to the slots provided using this form. We will

CorneliaProdOps

published in Events & Office Hours

Virtual Customer Advisory Meeting - JO Emails in Timeline

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about?We are currently working on logging JO Emails to Timeline! We'd like to hear what you think about our proposed design. We would also like to share our functional thinking around this featureWhat is the Agenda of the VCAM? Discuss some of the use cases for this feature Discuss the proposed design for this featureWhat is the outcome of this VCAM? Feedback on the proposed design for logging JO emails to timeline\ Who is the right person to Enroll? Timeline Users When is this happening? Thursday, June 30th, 2022 - 12:00 PM ET/ 9:00 AM PT/ 9:30 PM IST What should you do?Please register for the roundtable to the slots provided using this form. We will reply with a calendar invitation. If you are unable to use Google forms due to company restrictions you can email caberchy@gainisight.com to sign up.

naga_raghav_sumanthGainsight Employee: Shoshin

posted in Events & Office Hours

Support Holiday Hours - July 2022

We have a couple of holidays this month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time-off. Please find the modified schedule below. July 04, 2022: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases July 11, 2022: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases July 18, 2022: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases

mandy_majorGainsight Employee: Team Captain

posted in Product News

Accidental Email Sent From Gainsight - Oops!!

UPDATE 6/9/22 3:15CT A brief update to this thread as the investigation and resolution planning continues. Root Cause Analysis: Product, Engineering, Support and CS Operations leadership are leading this effort with syncs multiple times in every 24 hour period. Impacted Users: We are finalizing a way to request and access the list of impacted users for your organization. Communication To Date 6/7 11pm PT: Issue is identified and email queues were shut off to stop any more errant emails 6/8 5am PT: Notification posted in Global Gainsight Admins slack and Community 6/8 12pm PT: Email Notification emailed to all users who were sent the errant email 6/8 5pm PT: RCA Status Update email sent to all users who were sent the errant email 6/9 1pm PT: This Status Update to Community Page Secondary Issue with Email Notification on 6/8 12pm PT Unfortunately, due to a mistake in our process (that has now been fixed), the email introduced more confusion with diff

katepalliGainsight Employee: Rookie

posted in Product News

Load to People (Relationship type) in X-org migration.

Hi Team,The load to people (Relationship type) rules are not showing in the X-org to migrate from source to target. As per the internal discussion, it was never handled as of now in our product.Could you please prioritize and implement it in future releases.@naveen_kumar_devipura

gainsight_communityRegistered User

published in Lounge area

How to Earn Community Points & BadgesBlog

Gainsight’s Community Team has been hard at work the last several months to make some exciting new improvements to the Community! One of the changes you might notice is your new badge! As you progress through the various levels of participation, you will receive a new logo against your username that suggests your level of engagement across the different activities you have been doing. Helping others on the Community and earning points can lead to some really cool prizes like Gainsight swag,.gift cards, and other surprises!CHAMPION STATUSOn our old platform, Champion status was the only level available for special recognition and reward. If you were a Champion before, you might notice the trophy icon no longer displays next to your name. There are now 11 levels, and Champion is the 5th badge, because we didn’t want to limit the rewards and recognition to just one achievement. The new system allows us to recognize members at various points in their journey! Be proud of your new badge and

baji_bathulaGainsight Employee: Veteran Rookie

posted in Events & Office Hours

EMEA Admin Office Hours(Thursday session) - 30/06/2022

This thread is for the Admin Office Hours session for Thursday June 30th ,2022. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 Indi

baji_bathulaGainsight Employee: Veteran Rookie

posted in Events & Office Hours

EMEA Admin Office Hours(Tuesday session) - 28/06/2022

This thread is for the Admin Office Hours session for Tuesday June 28th, 2022. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004

jake_ellisGainsight Employee: Veteran Rookie

posted in Events & Office Hours

You're Invited: Gainsight 360 Redesign Deep Dive (June 22nd from 8:00-9:00 AM Pacific)

Join us on June 22nd from 8:00-9:00 AM Pacific where @gopal_rao_kallepu and other members of the product team will dive into some of the exciting updates coming to the redesign of the Gainsight C360 and R360. Here is a link to sign up for the webinar. We’ll share the following:Admin simplification benefits and improvements to 360 setup End user enhancements to streamline daily workflows And much more!Share your questions in the comments or bring them to the Q+A section in the webinar and we’ll aim to answer many of them live. We’re looking forward to seeing you next week!

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Events & Office Hours

US Admin Office Hours (Thursday session) - 06/23/22 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, June 23, 2022 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, June 23, 2022 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09 Meeting ID: 253 252 739Password: 864010 Dial by your location +1 312 626 6799 US (Chicago) +1 646 876 9923 US (New York) +1 301 715 8592 US (Germantown) +1 346 248 7799 US (Houston)

jgasparroGainsight Employee: Shoshin

posted in Training & Certification

Day in the Life: How a CSM Uses Gainsight

We’ve updated one of our most viewed resources for CSMs who use Gainsight. We’re happy to share that it’s been updated to reflect all the latest and greatest functionality. Check it out!Day in the Life: How a CSM Uses GainsightIn this video, you’ll see how a CSM: Uses Gainsight Home to manage work and work towards team goals Prioritizes activities by using Cockpit Uses Playbooks and Tasks to stay organized and act on customer activities Prepares for and participates in customer meetings in the C360 Tracks customer updates and notes in Timeline Maximizes productivity using integrations with Zoom and GongWhat are some ways Gainsight helps you stay organized? We’d love to know!

anirbanduttaGainsight Community Manager

published in Lounge area

[1] Complete your profile

Hello, glad you registered! Hope it was quick n easy?Step 1 of your journey really is to have a completed profile so that others know who you are, (and you know them too) and what kind of opportunities could you help fill in A recent profile picture of yourself: Quadruples the recall index in a knowledge community to have a face against a username. A filled out About Me section: Intro yourself, your skills, experience, hobbies, anything that adds to your current role and personality. Even share your LinkedIn (we now have a field for that). Location: It’s key to understand which part of the world you are from, timezone, etc.Thx @almaramos for making it easy for me to illustrate here Now that you have a profile pic and the formal bits in, why dont you say hi to the community on this intro-thread? :)

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Events & Office Hours

US Admin Office Hours (Tuesday session) - 06/21/22 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, June 21, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, June 21, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95579728548?pwd=UGRNbnlmK2MrMFJDV3BNRzlTeERwQT09 Meeting ID: 955 7972 8548Password: 457364 For dial-in info by your location, find your local number:https://gainsight.zoom.us/u/a3hcfBNC2

anirbanduttaGainsight Community Manager

posted in Product News

Zoom App (for US) now available!

Thanks @manu_mittal and team for ringing this good news …..After a long wait, we're happy to share that our Zoom App (for US only) is now live in the Zoom App Marketplace! We anticipated this approval to occur a lot sooner, but Zoom has a pretty elaborate review process!Since Zoom doesn't allow the same app to point to two different servers, we've submitted a separate EU app for approval. We expect this to be approved in the next couple of weeks, and we'll update you once we've received the EU approval. Once approved and published, you'll see two apps in the marketplace: Gainsight App for Zoom, and Gainsight EU App for Zoom. Important to note because this is different from the login flow in our mobile app and Gmail/Outlook plugins.Thanks for your patience!

manu_mittalGainsight Employee: ACE

posted in Product News

Zoom App for EU now available!

After a long wait, we're happy to share that our Zoom App for EU is now live in the Zoom App Marketplace! With the ability to manage accounts and Timeline activities directly within Zoom, CS teams can be more productive and provide ideal experiences at scale. More information on how the app works is available here. Please note that this applies to you only if your implementation is on Gainsight’s EU datacenter. Thanks for your patience!

yuniyalGainsight Employee: Shoshin

posted in Events & Office Hours

June 16th - Office Hours - CSQL, Zoom & Gong Integration

We're excited to share how CSMs can use the CSQL feature to identify a lead and share it with sales. Also, we will be sharing insights on Zoom and Gong Integration. Date: 16th June 2022Time: 11 AM PTRegister today for the Zoom link. Did you miss May Office Hours? You can find the recording of the office hours here (Passcode: .=7=#jsq).

anirbanduttaGainsight Community Manager

published in Lounge area

Keep using your Community account when changing companiesBlog

Changing companies? No worry.Take your Community account (and badges) with you wherever you go.Just let us know your new email address and we’ll update your account with it.No need to create another account, however, you may update your Profile pic and expand on your About Me section any time. :)Photo by jan gepogi on Unsplash //

baji_bathulaGainsight Employee: Veteran Rookie

posted in Events & Office Hours

EMEA Admin Office Hours(Tuesday session) - 21/06/2022

This thread is for the Admin Office Hours session for Tuesday June 21th, 2022. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004

baji_bathulaGainsight Employee: Veteran Rookie

posted in Events & Office Hours

EMEA Admin Office Hours(Thursday session) - 23/06/2022

This thread is for the Admin Office Hours session for Thursday June 23rd ,2022. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 Indi

jake_ellisGainsight Employee: Veteran Rookie

posted in Product News

CS Roadmap Webinar Followups (June 2022)

We had a great roadmap session last week where we covered a wide range of topics across the CS platform. There will be additional sessions at Pulse and later this year if you weren’t able to attend this one.We’ll also host deep-dive sessions for the specific product areas that you all expressed interest in, so be on the lookout for those opportunities in Community soon. The two areas of most interest were the new 360 and updates to rules and data designer so we’ll schedule those sessions first.There was a significant interest in getting involved in our beta programs. Here is a recent community post on how to get more involved and more information on beta programs. Also, be sure to connect with your CSM and let them know what you’re excited to participate in.This post is largely in response to questions we didn’t have time to cover during the webinar and we’ll share additional materials as we get close to releasing each feature.Timeline Improvements:Journey Orchestrator is coming to Tim

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