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Gamechangers Community 2022 Q2 Newsletter

4 days ago

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anirbanduttaGainsight Community Manager

published in Lounge area

Gamechangers Community 2022 Q2 NewsletterBlog

All About PulseIt was exciting for in-person and virtual attendees and even for folks who tagged along from the sidelines on our All About Pulse area, updates, conversations and the awesome energy of Pulse2022.Pulse is the physical crystallization of what we’ve been building so far - Existing bonds were strengthened and new ties were formed that became the Community.The Product Council, New Admins, CSOps leaders, Gainsight Essentials Mentors, Pulse Academy participants and so many more groups of people celebrated together… and of course, Ned Sasso kicked it off.🥸Reminisce about your fav Pulse moments here | Access Pulse Library for all the Session content hereP.S. It is the same place where we’d be following along Pulse Europe in a little more than a month, so click ‘Subscribe’. Recently Implemented Ideas Here are some of the Ideas that got included in the releases in the past quarter for CSand for PXLet’s have a round of 👏 for our Admins who submitted and all the Product, Engg. Sup

sethGainsight Employee: ACE

posted in Lounge area

Finding a Gainsight Admin Job

I’ve talked to numerous folks who have heard about this “Gainsight Admin” thing, and have started to explore the career. Some already work at Gainsight customers, others work in operations roles beyond Customer Success, and others are looking for their first job in tech. I’ve seen all those types of people find the right role for them, and launch off successfully into this fresh career.My advice holds the same for all these types of folks:Get familiar with Customer Success Operations (CS Ops) in general, which is the team where a Gainsight Admin role often sits Stay up-to-date with the latest in CS Ops Learn about how to make the transitionExplore the jobs that are currently open at bit.ly/CSOpsAdmRoles

BoyleCCRegistered User

asked in Lounge area

How to remove 'stage' options

Hello - I’m reasonably new to GS, and was simply wondering would someone be able to advise me how to remove stages so for talks sake: Launched, Adopting, Churn etc. How can I remove options in the stages? Thank you in advance!

revathimenonGainsight Community Manager

published in Lounge area

CS Ops & Admin Jobs - September Round Up

Hello friends,This month has been exciting... So many opportunities from so many companies! A quick round-up of all the opportunities from companies that are still open for hiring: Bazaarvoice: CS Systems Analyst - Gainsight Administrator - https://bit.ly/3Lb0ob8 Tricentis: Customer Success Strategy Operations - Gainsight NXT Admin - https://bit.ly/3B8zv33 Miro: Program Manager, Digital End User Engagement - https://bit.ly/3qE6GXe Salesforce: Associate Business Systems Administrator (Gainsight Admin) - https://bit.ly/3RJq80Q Talend: Senior Gainsight Developer, CS Operations - https://bit.ly/3BFPV4c iDeals: Customer Success Operations Manager - https://bit.ly/3U7oO9y Pluralsight: Customer Success Operations Manager - https://bit.ly/3BihZt0 Zluri: Customer Success Operations Specialist - https://bit.ly/3BESow4 Zscaler: GTM Operations Analyst, Customer Success - https://bit.ly/3daMB7R Tricentis: Customer Success Strategy Operations - Gainsight NXT Admin - https://bit.ly

lauren_olerichGainsight Employee: Shoshin

posted in Product News

EVOLVE with Gainsight - October 6, 2022

For those joining EVOLVE with Gainsight, our Product Launch Series event, happening on October 6th, 2022, this page will be the go-to place for any comments or questions.Our product team will monitor this thread and reply to every question you have.We’ll also share the post-event survey once the event concludes to continue to improve our product launch events.

Sania AhmedGainsight Employee: Veteran Rookie

posted in Product News

📢 List of New Articles from PX September 2022 Release

The PX Release Notes September 2022 is now available for EU and US customers. Check out this video (no voice) for a quick glance.As part of this release, we have published the following new articles. The Funnels article helps you create and analyze a Funnel report. The Branching Logic in Multi Question Survey Engagements article helps you create a conditional Multi Question Survey Engagement. We have updated the following list of articles. Widgets in Gainsight PX User and Account Model Custom Events and Super Properties Create Guide Engagement Customize Multi Question Engagements Knowledge Center Bot Survey FAQs ***Follow this post and/or subscribe to this category to automatically receive updates when new content/document/communication is posted.*** FYI @anirbandutta @minh_phan @neelam_mukherjee @Divya @Adrian Raposo @skalle @Chandu @aharkut @dstokowski @mickey @harshibanka Thank you!

sai_ramGrand Slammer

published in Lounge area

[2] Let’s Introduce Ourselves!!

Hi All, Hope you all are doing well!Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly.I‘m Sai Ram and I’m the Community Manager at Gainsight, based in Hyderabad, India. I’ve worked here in a few different departments, and I’m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.I’m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I’m also responsible for running periodic community contests.I also spend a lot of time after work with my children, friends and on physical fitness. Please tell us a bit about yourself! Here’s a few questions for your considerat

rahul_prayakaraoGainsight Employee: Veteran Rookie

posted in Product News

Productboard integration with Gainsight!!

We are planning to integrate Productboard with Gainsight toProvide a single source of truth on all the feature requests that a customer has shared in the C360 section Submit feature requests on behalf of the customer directly for Gainsight Enrich a feature request by giving visibility to other CSMs (tag other customers, ability to upvote or share comments)I would like to hear if this excites you? Do share some use cases on how this integration will be helpful for you. Note: Please mention if your Product team is using Productboard or any other roadmapping tools like Aha! or ProductPlan.

revathimenonGainsight Community Manager

published in Lounge area

New CS Ops & Admin Jobs - Batch 4

Hello everyone,Batch 4 is here…🔥 GoCardless: Customer Success Operations & Program Manager - https://bit.ly/3BVbvSK OpenSesame: Senior Customer Success Operations Manager - https://bit.ly/3RUZim0 Contentsquare: Senior Customer Success Operations Specialist - https://bit.ly/3BRQ1WC Classy: Customer Success Operations Analyst - https://bit.ly/3BV5sxk Databricks: CS Strategy Operations Manager - https://bit.ly/3DKNM8X JDXpert: Customer Success Operations Manager - https://bit.ly/3LxPoEV Trackforce Valiant: Customer Success Operations Manager - https://bit.ly/3dtogKD OneSource Virtual: Customer Success Operations Manager - https://bit.ly/3f7Bddr Bazaarvoice: CS Systems Analyst - Gainsight Administrator - https://bit.ly/3Lb0ob8 eGain Corporation: Customer Success Operations Analyst - https://bit.ly/3Sfi0Fc Coralogix: Customer Success Operations Manager - https://bit.ly/3C1sEKw Adverity: Customer Success Operations Specialist - https://bit.ly/3BDMg5T Miro: Customer Success Operations

GameChangerAdminGainsight Community Manager

published in Lounge area

How to Earn Community Points & BadgesBlog

Gainsight’s Community Team has been hard at work the last several months to make some exciting new improvements to the Community! One of the changes you might notice is your new badge! As you progress through the various levels of participation, you will receive a new logo against your username that suggests your level of engagement across the different activities you have been doing. Helping others on the Community and earning points can lead to some really cool prizes like Gainsight swag,.gift cards, and other surprises!CHAMPION STATUSOn our old platform, Champion status was the only level available for special recognition and reward. If you were a Champion before, you might notice the trophy icon no longer displays next to your name. There are now 11 levels, and Champion is the 5th badge, because we didn’t want to limit the rewards and recognition to just one achievement. The new system allows us to recognize members at various points in their journey! Be proud of your new badge and

lila_meyerGainsight Employee: Grand Slammer

published in Training & Certification

Gainsight Training Survey - we need your feedback!

The Gainsight Education team is starting to plan for future training events and resource development. Please take a moment to share your input on the training topics and training format that you’re most interested in. We appreciate your feedback, and we’ll use your input to help plan for the coming year!Fill out our 2-minute Survey We’ll leave the survey open until Oct. 2nd!

anirbanduttaGainsight Community Manager

posted in Product News

Zoom App (for US) now available!

Thanks @manu_mittal and team for ringing this good news …..After a long wait, we're happy to share that our Zoom App (for US only) is now live in the Zoom App Marketplace! We anticipated this approval to occur a lot sooner, but Zoom has a pretty elaborate review process!Since Zoom doesn't allow the same app to point to two different servers, we've submitted a separate EU app for approval. We expect this to be approved in the next couple of weeks, and we'll update you once we've received the EU approval. Once approved and published, you'll see two apps in the marketplace: Gainsight App for Zoom, and Gainsight EU App for Zoom. Important to note because this is different from the login flow in our mobile app and Gmail/Outlook plugins.Thanks for your patience!

lila_meyerGainsight Employee: Grand Slammer

published in Training & Certification

Gainsight Admin Interview - Travis Floyd: the journey from submarine to CS Ops

Can you imagine living on a submarine for 2 years? How about surviving a 6 month crash course on nuclear power? And what does this all have to do with Gainsight administration anyway? For Travis Floyd, these experiences taught him many things, including how to break down projects into a series of tasks and learning components, as well as commit to a mission and see it through.I recently sat down with @travis_floyd to hear how he started his career in the military, tried on a variety of different software technology hats, and ultimately landed in CS Ops. Currently, Travis is the CS Operations Manager for Armis; and a three-time Gainsight Admin. So, how did he get here? As Travis says, It’s not a destination, it’s a journey. It’s how you adapt to change and overcome, that determines your success.And for folks transitioning out of the military, Travis wants you to know: You’re capable of anything… whatever you put your mind to, you can get it done. And you’ve probably got a level of dedic

jeremy_johnstonVeteran Rookie

asked in Lounge area

Are there US Admin Office Hours (Tuesday session) today, 9/20/22?

Will there be office hours today? I’m not seeing a thread. thx.JJ

sakumarTeam Captain

posted in Product News

New C360/R360 Beta Documentation

We recommend reading the Change Management article to learn about the new and improved functionalities in the new C360/R360. We'd love to hear your thoughts on how we can improve the following new articles:For detailed information about how to configure the new C360/R360, refer to this Admin Guide. For detailed information about end user experience, refer to the User Guide.Note: Few of the new C360/R360 articles are still being evaluated, and changes may occur before we make the new 360 experience available to all customers. For any feedback, comment on this post below.FYI @gopal_rao_kallepu@neelam_mukherjee@Sneha Naranje@Raimy Paulson@Divya@Cornelia@anirbandutta ***Subscribe/Follow this post to automatically receive updates when new content/document/communication is posted.***

angela_domenichelliChampion

asked in Lounge area

Office Hours tomorrow - Sept 20,2022

Will there be Office Hours tomorrow afternoon? Hoping for some help on a Jounrey Orchestrator Survey build. Thanks!

revathimenonGainsight Community Manager

published in Lounge area

New CS Ops & Admin Jobs - Batch 3

Hello folks,It’s that time of the week...⚡ PubMatic: Customer Success Operations Manager/Ad Operations Manager - https://bit.ly/3d7rljl Jisr I: Customer Success Operations Analyst- https://bit.ly/3TYW5nr Multiverse: Customer Success Operations & Enablement Manager - https://bit.ly/3eDRxm1 MeridianLink: Customer Success - Lead Operations Manager - https://bit.ly/3ByGiV0 Kinaxis: Customer Success Operations Manager GCC (12 MONTH TERM ONLY) - https://bit.ly/3Lb3Cvl Guideline: Sr. Customer Success Operations Manager - https://bit.ly/3S1xRan Payscale: Gainsight Administrator - https://bit.ly/3QIjPJm Gila: Director of Customer Success Operations - https://bit.ly/3BC9JWn PubMatic: Customer Success Operations Manager, Mid Market - https://bit.ly/3ePX1du Sonicwall: Gainsight Administrator-Remote - https://bit.ly/3Lihgg9 Trend Micro: Manager, Customer Success, Volume Enterprise (Digital Led Segment) - https://bit.ly/3LnivuI VMware: Senior Product Owner - CSX - Gainsight - https://bit.ly/3S4

Sania AhmedGainsight Employee: Veteran Rookie

posted in Product News

Timeline API Article is Now Available!

The Timeline API article is now available on our support site.With this document, we have simplified and revised the structure of the API document to align it to the industry standards and improve readability. We plan to update the existing documents in this format to maintain consistency.Your feedback is valuable to us. We are open to any suggestions that you may have.Please reach out to me (@Sania Ahmed) if you have any queries/suggestions.Community Ask: https://community.gainsight.com/rules-permissions-15/where-is-the-rest-api-or-other-api-documentation-4527 ***Follow this post and/or subscribe to this category to automatically receive updates when new content/document/communication is posted.*** FYI @minh_phan @neelam_mukherjee @Divya @Adrian Raposo @Uzma Gani @Sneha Naranje @Bhawya Thank you!

Ritesh SharmaShoshin

published in Product News

Need inputs -- Supporting multi-valued attributes in Connectors

I am Ritesh Sharma, a new product manager in the connectors team. One of the features that we are working on is enabling support of multi-valued attributes (or array type) in connectors. If someone is interested in sharing the use cases with me, please feel free to comment with insights. We can even set up a discussion to understand those use cases.Things that we are looking for are:1. Connector Name2. What type of multi-valued attribute is to be integrated? Is it an array of strings or array of objects?3. If it is an array of objects, a sample json would be of great help4. How is this data used in Gainsight (e.g. available in dashboard or used for reporting etc.)

revathimenonGainsight Community Manager

published in Lounge area

New CS Ops & Admin Jobs - Batch 2

Hello friends,New week, new opportunities…🥁 Appspace: Customer Success Operations Analyst (Gainsight) - https://bit.ly/3DiPBts Tricentis: Customer Success Strategy Operations - Gainsight NXT Admin - https://bit.ly/3B8zv33 Numerator: Gainsight Administrator - https://bit.ly/3qw7k9i Floqast: Customer Success Operations Analyst - https://bit.ly/3QMnuGs Moveworks: Customer Success Operations Program Manager - https://bit.ly/3qAv8sw OpenSesame: Senior Customer Success Operations Manager - https://bit.ly/3RUZim0 F5: Senior Manager, Customer Success Operations - https://bit.ly/3Lb7Pip Adobe: Operations Lead, Customer Success Digital Engagement - https://bit.ly/3RUZLEM Heidrick & Struggles: Director, Customer Success Operations - https://bit.ly/3d7cHsn OwnBackup: Director, Customer Success Operations - https://bit.ly/3RK0b15 Airtable: Customer Strategy & Operations, Productivity - https://bit.ly/3B3ffji Please use the comment box below to share similar opportuni

revathimenonGainsight Community Manager

published in Lounge area

New CS Ops & Admin Jobs - Batch 1

Hello everyone,Sharing a round-up of some great job opportunities for the week. 💥 Bazaarvoice: CX Systems Analyst - Gainsight Administrator - https://bit.ly/3Lb0ob8 Lokalise: Senior Customer Success Operations Manager EMEA - https://bit.ly/3AzaXzL BMC Software: Gainsight Admin - https://bit.ly/3U7oqI8 Tricentis: Customer Success Strategy Operations - Gainsight NXT Admin - https://bit.ly/3B8zv33 Miro: Program Manager, Digital End User Engagement - https://bit.ly/3qE6GXe Recorded Future: Senior Systems Analyst - Gainsight Administrator - https://bit.ly/3BFDrtJ Brightly: Senior Business Systems Analyst - Salesforce - https://bit.ly/3S6JSeF Panorama Education: Salesforce Administrator - https://bit.ly/3RiqZVr Salesforce: Associate Business Systems Administrator (Gainsight Admin) - https://bit.ly/3RJq80Q Talend: Senior Gainsight Developer, CS Operations - https://bit.ly/3BFPV4c Trimble, Inc: Salesforce Business Analyst - https://bit.ly/3e6QJ8W Planet: Customer Succes

CorneliaProdOps

published in Product News

Beta Program Invitation - Unification

Hi Community Members! Great news! We at Gainsight are actively looking for beta participants for Gainsight’s Unification feature!What is Unification?The Unification feature helps you to unify the Company and Person data from various sources to get a 360 view of your customers across business lines. Unification helps with the following data problems:Finding duplicate data: Automatically Identifying duplicates within a source, including Company & Person standard objects in Gainsight Multi CRM: Adding data from Multiple CRMs into Gainsight Unifying Related Data: Unifying custom data objects with Company data that do not have Salesforce Account ID or other External IDs already, via Exact or fuzzy matching. Automatically modelling relationships into Gainsight from multiple data sourcesPlease refer to this document or quick video walkthrough for an overview of the feature.What is required of me?Please fill our beta invitation form to express your interest for a data discovery meeting.

anirbanduttaGainsight Community Manager

published in Lounge area

Keep using your Community account when changing companiesBlog

Changing companies? No worry.Take your Community account (and badges) with you wherever you go.Just let us know your new email address and we’ll update your account with it.No need to create another account, however, you may update your Profile pic and expand on your About Me section any time. :)Photo by jan gepogi on Unsplash //

anirbanduttaGainsight Community Manager

posted in Lounge area

Congrats Sidhu on 10y with Gainsight! 🎉

From Initial Community ideas, PMO to forming our Engineering COE… helping make Beta and production enablements possible, Wow@sidhu …. Congrats on a Gainsight decade! 💥Oh… you join the club with Manu. :)

anirbanduttaGainsight Community Manager

posted in Lounge area

Congratulations on your 10year Anniversary Manu

@manu_mittal wow, what a Gainsight journey 10 years! 🏄🏼‍♂️🍹💥

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