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Success Snapshots Office Hour on June 28, 2023

2 days ago

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anirbanduttaGainsight Community Manager

published in Lounge area

The Community This Week: Inspiring Ideas now Public on inSpiredBlog

I’m always in a punning mood, but it’s not everyday that a Community Manager, in this case Gainsight Digital Hub’s Community Manager, decides to take the entire list of formed and unformed Product Ideas in all shapes and forms, PUBLIC!The Product is never, not evolving… and now anyone… Customers, Prospects can view why and how is the product evolving.Saying that, @Alistair FIeld decided to flick the switch to make the Ideas module on the inSpired Community, Public!picked up your giphy Alistair ;)Literally a 2 click job as Alistair mentions, but it is a Big leap for our sister-Community for inSided (a.k.a. Gainsight Digital Hub), the inSpired Community, as you can imagine where you are opening up a function reserved guarded under a 2-step authentication process:Registered Community members who need to be logged-inbut also tagged as ‘Digital Hub Customers’and dismantling those 2 steps to offer it criteria-less, fully Public!So basically Anyone can view https://community.insided.com/ideas

Sharon BokRegistered User

posted in Meetings & Office Hours

Success Snapshots Office Hour on June 28, 2023

Gainsight’s Success Snapshots enables admins to generate PowerPoint presentations and Google Slides with customer data and graphs directly from Gainsight to help CSMs run more efficient customer meetings (such as EBRs and QBRs). Do you want to learn more about implementing and working with Success Snapshots including best practices and use cases? If so, join us for an interactive Office Hour on June 28 from noon to 1 p.m. ET to answer your most pressing questions about Success Snapshots. Click the link below to register today and submit a question you would like to discuss during the session. https://lnkd.in/gW2TXBbQ

lila_meyerGainsight Employee: Grand Slammer

published in Training & Certification

Gainsight Admin Interview - Altamash Syed: CS Ops is a Great Place to Be

@saltamash has the advantage of having worked on the Gainsight Support team, and is now a CS Ops Analyst and Gainsight Admin for Coursera. I recently talked to Altamash to understand his current role, what it’s like to be part of the Gainsight Product Council, how he recommends others learn Gainsight, and his first big project at Coursera. Altamash also shared some advice for current CSMs who might be wondering how to get their feet wet with CS Ops.My favorite line from our conversation: “The best time to move into CS Ops was yesterday, and the next best time is today.” I usually hear this quote in relation to planting trees, except rather than planting trees yesterday, the best time was 10 years ago! 😆

SruthimallaGainsight Community Manager

published in Lounge area

Introducing the #2minHowTo: Share Your Gainsight Expertise in Just 2 Minutes!Blog

Calling all Gainsters and customers to join this community challenge to share their expertise! ⚡✨ Join the #2minhowto and be part of our community's success story!👼We've been featuring customer spotlights that highlight how Gainsight solves real business challenges, from seamless onboarding to driving long-term growth. We've seen the power of sharing use cases and frameworks that work.💡 Now, it's your turn to shine! If you're a Gainsight enthusiast with valuable insights and expertise, create a 2-minute video showcasing how you leverage Gainsight's powerful platform (Customer Success, Product Experience, and Digital Hub) to drive business success. Share your tips, tricks, and best practices for automating processes, analyzing customer data, and boosting engagement.😊 Post your video in your preferred Gamechanger community area(depending on the content) using the hashtags #2minhowto. You'll connect with like-minded individuals, inspire and exchange ideas, and contribute to the growth

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 06/01/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for today’s Thursday Admin Office Hours session on Thursday, June 1, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, June 1, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/98240490183?pwd=NUsxRUplVjFOdDRKQ1BJV0NSMTJXQT09 Meeting ID: 982 4049 0183Passcode: 966630 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/adeoYGd3BA

SanelRegistered User

asked in Lounge area

Gainsight oAuth flow

I am trying to setup the oAuth flow, by following what is described in the following documentation:https://support.gainsight.com/Gainsight_NXT/01Onboarding_and_Implementation/Onboarding_for_Gainsight_NXT/Login_and_Permissions/OAuth_for_Gainsight_APIs#Create_Application But the problem that I encountered is that there is no OAuth Applications tab available, when navigation to: /v1/ui/usermanagement#/authentication.So the question is how do I create an oAuth app for which I could acquire the client id and client secret?

rahul_prayakaraoGainsight Employee: Veteran Rookie

published in Product News

Key Product Management tools in your organization - Vote now!

At Gainsight, we are passionate about developing solutions that foster synergy between Customer Success and Product Management teams. As part of this ongoing endeavor, we integrated Productboard and subsequently included Aha! with our April Release. As we develop our roadmap, we’d like to further understand what Product Management tools your company is using. Thank you to everyone who responded to our initial post regarding this topic. We are targeting more data in a way that will be easier for us to consume, so we’d greatly appreciate it if you could respond again via the poll below. *If your organization uses Productboard or Aha!, we’d still love your input. If your organization uses more than one tool, please include the other in the comments as multi-select polling is not an option at this time.

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 01/06/2023

This thread is for the Admin Office Hours session for Thursday June 1st ,2023. Submit your questions to this thread and we'll address them during our session at 1-3 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 Indi

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 05/30/23 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for today’s Tuesday Admin Office Hours session, Tuesday, May 30, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, May 30, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/92587328600?pwd=WS9TVDJWOTZpOTFxVFlxeGZwblJKUT09 Meeting ID: 925 8732 8600Password: 970938 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aetAGucgRy

GameChangerAdminGainsight Employee: Shoshin

published in Lounge area

How to Earn Community Points & RanksBlog

Gainsight’s Community Team has been hard at work the last several months to make some exciting new improvements to the Community! One of the changes you might notice is your new badge! As you progress through the various levels of participation, you will receive a new logo against your username that suggests your level of engagement across the different activities you have been doing. Helping others on the Community and earning points can lead to some really cool prizes like Gainsight swag,.gift cards, and other surprises!CHAMPION STATUSOn our old platform, Champion status was the only level available for special recognition and reward. If you were a Champion before, you might notice the trophy icon no longer displays next to your name. There are now 11 levels, and Champion is the 5th badge, because we didn’t want to limit the rewards and recognition to just one achievement. The new system allows us to recognize members at various points in their journey! Be proud of your new badge and

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 30/05/2023

This thread is for the Admin Office Hours session for Tuesday June 30th, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004

revathimenonGainsight Community Manager

published in Lounge area

New CS Ops & Admin Jobs - Batch 30

Hello there,Random fact about me - I browse giphy a lot & being a huge fan of the F.R.I.E.N.D.S series...Today’s gif is brought to you by our every own, Phoebe Buffay!! 😁 Here’s the new list for this week: Impel: Customer Success Operations Manager -https://bit.ly/3MhaB72 Milestone Inc: Manager, CS Operations - https://bit.ly/3IDJTEn Pindrop: Data Translator, Client Services Strategy & Ops - https://bit.ly/3WC0nTz Atlan: Customer Success Operations Manager - https://bit.ly/433wRYW Aisera: Customer Success Operations Manager - https://bit.ly/3WLopeV Kalderos: Customer Success Operations Manager - https://bit.ly/3MyioNB Biredye: Customer Success Operations Manager - https://bit.ly/3omMuvN Thomson Reuters: Director, CS Operations - https://bit.ly/425Xn2O Healthjoy: Gainsight Administrator - https://bit.ly/45orgyd Yotpo: Director, CS Operations - https://bit.ly/3qdr98k Charles: Leader CS Operations & Enablement - https://bit.ly/43uQo4B Deel: CS Operation

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 05/25/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! Apologies for the late post today -- traveling this week. This thread is for today’s Thursday Admin Office Hours session, Thursday, May 25, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, May 25, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/98240490183?pwd=NUsxRUplVjFOdDRKQ1BJV0NSMTJXQT09 Meeting ID: 982 4049 0183Passcode: 966630 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/adeoYGd3BA

lila_meyerGainsight Employee: Grand Slammer

published in Training & Certification

Best Practices for a Successful Gainsight Rollout

Rolling out a new tool like the Gainsight Customer Success application is not just about training people how to use it. It’s equally important to help your team prepare for the change and to set everyone up for success after your initial go-live.Over the years Gainsight has helped hundreds of different companies implement Gainsight CS, and along the way we’ve fine tuned our own enablement strategies, and observed many others who did it well. We often hear from customers who are looking for end user enablement guidance and best practices, so I thought it would be helpful to write them up and share.Preparing the team for changePrior to working with Gainsight, your CS team may have been using other tools or everyone may have been doing their own thing to try to manage their customer portfolio. In any case, leadership needs to prepare the team for what’s coming, and address what's in it for them. Getting buy-in is typically easier when the team is involved in designing the solution. For ex

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 05/23/23 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, May 23, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, May 23, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/92587328600?pwd=WS9TVDJWOTZpOTFxVFlxeGZwblJKUT09 Meeting ID: 925 8732 8600Password: 970938 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aetAGucgRy

naga_raghav_sumanthGainsight Employee: Shoshin

posted in Meetings & Office Hours

Support Holiday Hours - June 2023

We have a couple of holidays this month across the globe, so we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below.June 02, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases June 09, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases June 19, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases June 23, 2023: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 25/05/2023

This thread is for the Admin Office Hours session for Thursday May 25th ,2023. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

seth_schroederGainsight Employee: Team Captain

posted in Training & Certification

New and Updated Courses for PX and InSided!

Want to learn more about Gainsight PX or InSided?Gainsight’s Education team has built new training courses and updated existing content to reflect the latest enhancements for each product. Here’s what’s new or updated on GS University:New CoursesPX Integrations & Custom Events & Global Context & PX Security Gamification elearning course for InSided/Digital HubUpdated CoursesPX Engagements re: new draft engagements feature CS Team View End User courseCheck them out today!

rahul_prayakaraoGainsight Employee: Veteran Rookie

posted in Product News

What Product Management application is your Product team using?

Gainsight would like to bring synergy between Customer Success and Product Management teams. We believe this will help the CSMs to close the loop with their customers on their Enhancement Requests more efficiently and also help the Product Managers do more data driven roadmap prioritization. This synergy is only possible by having a bi-directional integration between Gainsight and Product Management tools. We already took our first step by building an integration with Productboard (Read more on this here). Next up on our radar is Aha! (We would still like to hear if your organization is using Aha!). We would like to know which other Product Management tools should we be thinking about.

CorneliaProdOps

published in Meetings & Office Hours

Virtual Customer Advisory Meeting - Enhancing timeline feature by leveraging generative AI

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about? Gainsight is actively engaged in enhancing the user experience of its timeline feature by leveraging generative AI. This innovative approach will enable Timeline users to efficiently locate relevant information within the extensive repository while also streamlining the execution of complex and recurring tasks. Our team plans to commence this project in June, aiming to complete it within a single sprint. Internally, the team has conducted multiple brainstorming sessions to identify and evaluate various use cases. We highly value the input of our Customer Success Managers (CSMs) and would appreciate their insights into the most critical and time-consuming tasks they encounter on a daily basis. Gathering these inputs will enable us to generate new ideas and validate our shortlisted concepts, ensuring that we prioritize the most urgent problems to add

sai_ramGrand Slammer

published in Lounge area

[2] Let’s Introduce Ourselves!!

Hi All, Hope you all are doing well!Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly.I‘m Sai Ram and I’m the Community Manager at Gainsight, based in Hyderabad, India. I’ve worked here in a few different departments, and I’m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.I’m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I’m also responsible for running periodic community contests.I also spend a lot of time after work with my children, friends and on physical fitness. Please tell us a bit about yourself! Here’s a few questions for your considerat

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 23/05/2023

This thread is for the Admin Office Hours session for Tuesday May 23rd, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

revathimenonGainsight Community Manager

published in Lounge area

New CS Ops & Admin Jobs - Batch 29

Hello there,I hope you all had a great time at Pulse - sharing your experiences & making new memories! 😍I’m also so glad to report that we have over 15 new opportunities this week! Here’s the new list for this week: Coveo: Customer Success Operations Manager - https://bit.ly/3MkgO26 DocuSign: Customer Success Management Operations Analyst - https://bit.ly/3Oqt0ka DocuSign: Customer Success Management Operations Lead - https://bit.ly/3M4NNac Intelex Technologies: Customer Success Operations Leader - https://bit.ly/3nE0EaR Voyager Sopris Learning: Senior Director of CS Strategy & Operations - https://bit.ly/3MJFX7P Confluent: Gainsight Admin - https://bit.ly/3OnYjwl Ping Identity: Sr. CS Specialist - https://bit.ly/3ohfNj3 Ping Identity: CS Specialist - https://bit.ly/42KZvy7 Newsela: Senior Analyst, Customer Success Operations - https://bit.ly/3BGjFNM athenahealth: Customer Success Operations Associate - https://bit.ly/45cnHuP Flock Safety: Senior Manager, C

Adrian RaposoGainsight Employee: Veteran Rookie

posted in Product News

📢 Gainsight PX May 2023 Release is Live!

The PX May Release is now Live in US and EU Orgs! We have delivered new features and enhancements to help you get started faster and simplify your PX user experience. Check out our release notes for more information. RELEASE HIGHLIGHTSImproved Engagement Management with Draft Mode: Using the new Draft Mode, you can now make edits to active engagements without pausing or affecting the live version. Simply turn on Draft Mode, make your edits, and publish your changes. View Audience Targeting Estimates for Engagements: Optimizing your targeting strategy just got easier. With the new Preview option, you can estimate the potential target audience before launching an in-app engagement - even with complex audience rules. Enhanced Performance Analysis with Query Builder: With the new Group By options and the ability to analyze all qualifying custom events, you can now conduct in-depth performance analysis of Features, Engagements, and Custom Events using Query Builder. Streamlined Search wit

anirbanduttaGainsight Community Manager

published in Lounge area

The Community This Week: Launching the Digital CS DestinationBlog

You’ve spotted the recent swell in Digital Customer Success content: Events, best practices, success stories, and tips thanks to the lead by @tyler_mcnally, @harshibanka and the entire CS org at Gainsight. All of that great content was showing up on the fast moving all Community-timeline among other Ideas and discussions, and definitely needed a single destination.And thanks to Digital Hub’s brand new feature - Custom Pages, we could deliver theDigital Customer Success Destinationour second landing experience we built over Custom pages, after the unified Customer Support Hub page...that @Tori Jeffcoat designed with @Jessica.Quazza launched last week 👆🏻You can’t miss it from the home page of the Community, and also linked from the Lounge Area and CS Inspiration pages.Here’s Tori giving us a walkthrough of the destination, on video, explaining the ease of creating and maintaining this beautiful landing page. Also posted on LinkedIn

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