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953 Posts

US Admin Office Hours (Thursday session) - 01/14/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, January 14, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick a...

Events & Office Hours

Article Virtual Customer Advisory Opportunity - Person 360

Hi Community! We want your feedback via a live advisory session with our Product Management team What is the Virtual Customer Advisory about?Understanding Customers is key to building strong Customer relationships. This in turn helps result in upsells and renewals and a positive customer journey.A P...

Product News & Updates

US Admin Office Hours (Tuesday session) - 1/12/21 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, January 12, 2021, at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answ...

Events & Office Hours

No EMEA Admin Office Hours this week

Hi All, We are not conducting this week Admin Office hours as public holiday in India 14th of Jan. Regards,Baji

Events & Office Hours

US Admin Office Hours (Thursday session) - 01/07/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!Apologies for the late post, but this thread is for today’s Thursday Admin Office Hours session on Thursday, January 7, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the sessi...

Events & Office Hours

US Admin Office Hours (Tuesday session) - 1/5/21 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, January 5, 2021, at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answe...

Events & Office Hours

No PX Admin Office Hours this week

Events & Office Hours

EMEA Admin Office Hours - 07/01/21

This thread is for the Admin Office Hours session for Thursday January 7th ,2021. Submit your questions to this thread and we'll address them during our session at 1p-3p GMTThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go...

Events & Office Hours

US ADMIN OFFICE HOURS: NEXT SESSION WILL BE TUES JANUARY 5, 2021

Hello all -Please note that with Gainsight’s US offices closed for the holidays starting Thursday, Dec 24th thru Friday, January 1, there will be not be a Tuesday or Thursday US Admin Office Hours session until Tuesday, January 5th, 2021.The new thread for the Tuesday, January 5th session will be po...

Events & Office Hours

Customer Success Ops | Bay Area | AppZen

JOB TITLE: Customer Success OperationsLOCATION: Bay Area - San Jose Overview: Passionate about CS? Love process, people, customer obsession and data? Your mission will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the VP of Customer Success and will...

Networking

Article Upcoming Support Holidays - December 2020

Happy holidays from Gainsight Support!! Below are the updated holidays where you may see delayed response times or certain channels of support closed. Thursday, Dec 24: Live chat disable Phone support disabled Delayed response time on non-urgent issues No change in email & portal ticket subm...

Product News & Updates

US Admin Office Hours (Tuesday session) - 12/22/20 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, December 22, 2020 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answ...

Events & Office Hours

EMEA Admin Office Hours - 24/12/20

This thread is for the Admin Office Hours session for Thursday December 24th ,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMTThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will...

Events & Office Hours

Slack Community: Global Gainsight Admins

Come one, come all! https://join.slack.com/t/globalgainsightadmins/shared_invite/zt-k82eqioj-qMeaeCh60eO86pWJpkcu8Q This is completely community driven and is not owned, managed, or officially endorsed by Gainsight (though I know we have our supporters!) The Meetup group kicked off for the first tim...

Networking

Global Gainsight Admins Meetup Group

Join us for the official kickoff of the very first Global Gainsight Admin Group! This is a brand new, customer-driven initiative focused on connecting fellow admins - new, old, and upcoming. I will further update here with future event details - so be sure to subscribe! @jean.nairon @heather_hansen ...

Networking

Article Gainsight's November/December Release is LIVE!

6.19 RELEASE The v6.19 release is live in NXT orgs in the EU as of November 28, and for US customers on November 21. Check out the release notes here.For SFDC customers, the release is live in your production orgs on December 1. Check out the release notes here. This release includes: The new Real-...

Product News & Updates

US Admin Office Hours (Thursday session) - 12/17/20 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, December 17, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick...

Events & Office Hours

Special Topic: Migrating Survey 1.0 assets to Survey 2.0 (Gainsight SFDC Edition) - 12/16/2020

Please join us on December 16, 2020, at 12pm ET/ 11am CT/ 10am MT/ 9am PT for a deep-dive session into using Gainsight’s survey migration utility to move any remaining Survey 1.0 assets to Survey 2.0 framework.Another session on the same topic will be held in mid-January for those unable to join thi...

Events & Office Hours

How Can I tell if Gainsight is Down?

My entire team is getting 504 Error Messages. Is Gainsight down?

Networking

EMEA Admin Office Hours - 17/12/20

This thread is for the Admin Office Hours session for Thursday December 17th ,2020. Submit your questions to this thread and we'll address them during our session at 1p-3p GMTThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will...

Events & Office Hours

US Admin Office Hours (Tuesday session) - 12/15/20 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, December 15, 2020 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answ...

Events & Office Hours

C360 Design Focus Group Opportunity - December 18 @ 8am PT / 11am ET

A very unique and exclusive opportunity What - An internal Focus Group session showcasing design ideas for the new Horizon Experience coming to the C/R360 When - Friday, December 18 at 11AM Eastern / 8AM PacificWho - 5 individuals willing to actively participate and share their unabashed points of...

Events & Office Hours

Article Join us for Live Pulse+ Demo and Discussion

Join us on Dec. 14 at 10am PST for an introduction and demonstration of Pulse+, our Customer Success elearning and certification program to help develop and grow the careers of Customer Success professionals! Click here to register.Gainsight is proud to offer Pulse+, a digital companion to help deve...

Events & Office Hours

US Admin Office Hours (Thursday session) - 12/10/20 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, December 10, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick...

Events & Office Hours

Customer Success Community and Resources

Hi Everyone!I’ve been working in Customer Success and Product Advisory for a while and I’m looking to see if you the community brain could help me with the following items:An example template QBR/EBR agenda / slide presentation An example template for Customer Journey (either the process or a create...

Networking

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953 Posts

US Admin Office Hours (Thursday session) - 01/14/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Article Virtual Customer Advisory Opportunity - Person 360

US Admin Office Hours (Tuesday session) - 1/12/21 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

No EMEA Admin Office Hours this week

US Admin Office Hours (Thursday session) - 01/07/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

US Admin Office Hours (Tuesday session) - 1/5/21 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

No PX Admin Office Hours this week

EMEA Admin Office Hours - 07/01/21

US ADMIN OFFICE HOURS: NEXT SESSION WILL BE TUES JANUARY 5, 2021

Customer Success Ops | Bay Area | AppZen

Article Upcoming Support Holidays - December 2020

US Admin Office Hours (Tuesday session) - 12/22/20 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

EMEA Admin Office Hours - 24/12/20

Slack Community: Global Gainsight Admins

Global Gainsight Admins Meetup Group

Article Gainsight's November/December Release is LIVE!

US Admin Office Hours (Thursday session) - 12/17/20 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Special Topic: Migrating Survey 1.0 assets to Survey 2.0 (Gainsight SFDC Edition) - 12/16/2020

How Can I tell if Gainsight is Down?

EMEA Admin Office Hours - 17/12/20

US Admin Office Hours (Tuesday session) - 12/15/20 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

C360 Design Focus Group Opportunity - December 18 @ 8am PT / 11am ET

Article Join us for Live Pulse+ Demo and Discussion

US Admin Office Hours (Thursday session) - 12/10/20 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Customer Success Community and Resources

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Article Virtual Customer Advisory Opportunity - Person 360

Article Upcoming Support Holidays - December 2020

Article Gainsight's November/December Release is LIVE!

Article Join us for Live Pulse+ Demo and Discussion

Check out our upcoming events

Customer leaderboard

Join the Gainsight Referral Program!

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