Community

Gainsight.com
Support & Documentation
Marketplace
Training
Pulse+

Ideas
Events
Betas & Groups
Product Updates
All About Pulse

Updated planning (11-14 Dec) for our new multi-product Gainsight Community

3 days ago

Community
Welcome

Welcome

Navigate to the sub categories to participate in the areas of your interest about our Product updates, this community and the events and trainings taking place.

2033 Posts

Recently active

Most replies Most views Newest first

naga_raghav_sumanthGainsight Employee: Shoshin

posted in Meetings & Office Hours

Support Holiday Hours - December 2023

Happy holidays from Gainsight Support!! Below are the updated holidays where you may see delayed response times or certain channels of support closed. December 22, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues No change in email & portal ticket submission Staffed 24 hours, but agents only working High severity cases December 25, 2023: Closed December 26 - 29, 2023 (Tuesday - Friday): Live chat & phone support disabled Delayed response time on non-urgent issues No change in email & portal ticket submission Staffed 24 hours, but agents only working High severity cases January 1, 2024: Closed We will return to normal business hours and all channels operating on January 2, 2024. As a reminder, you can submit support cases through the portal .We hope all of our customers have a Happy and healthy holiday season!!

1 day ago

revathimenonGainsight Community Manager

published in Lounge area

New CS Ops & Admin Jobs - Nov'23 Round Up

Hi everyone!It’s Wrapping-up-November time! Here are a few new opportunities:Boomi (Vancouver - Hybrid) : Gainsight Admin - https://dell.to/3T5XhqZ Lytx Inc (San Diego, CA - Hybrid) : VP, CS & CS Operations - https://bit.ly/47ZmgjS Jamf (US - Remote) : Senior Manager, CS Operations - https://bit.ly/3uFsgQC Greenlight Guru (North America - Remote) : Senior CS Operations Specialist - https://bit.ly/410qupf Custify : Customer Success Operations Manager - https://bit.ly/3Z3nQxZ Here are some previous opportunities that are still open for hiring:Forbes Advisor (Chennai, India) : Customer Success Operations Coordinatorhttps://bit.ly/3QJKkQI PubMatic (Haryana, India) :Customer Success Operations Manager - https://bit.ly/40PwIYO data.world (Austin, Texas - Remote) : Customer Success Operations Specialist (Gainsight) - https://bit.ly/47nvJlp Appian Corporation (Mexico City - On site) : Customer Success Operations Analyst - https://bit.ly/3RbINV2 Culture Amp (SF, CA -Hybrid) : Director of S

110

1 day ago

sai_ramGrand Slammer

published in Lounge area

[2] Let’s Introduce Ourselves!!

Hi All, Hope you all are doing well!Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly.I‘m Sai Ram and I’m the Community Manager at Gainsight, based in Hyderabad, India. I’ve worked here in a few different departments, and I’m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.I’m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I’m also responsible for running periodic community contests.I also spend a lot of time after work with my children, friends and on physical fitness. Please tell us a bit about yourself! Here’s a few questions for your considerat

210183

1 day ago

sdrostgainsightcomGainsight Community Manager

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 11/30/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Tuesday, November 30, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, November 30, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/97447611504?pwd=bFhIN3JiaS9GWld1c29oc1g3UElSUT09 Meeting ID: 974 4761 1504Password: 265336 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/adySeBnuIz

2 days ago

anirbanduttaGainsight Community Manager

published in Lounge area

The Community This Week: GameChanger to become One Community for all Gainsight productsBlog

You might have picked up the chatter already but this is a formal announcement of GameChanger ramping up to become One Community for all it’s product lines: CS and PX which it already is, incoming CE and CC.We will be witnessing small changes on GameChanger to prepare for that direction, but here’s a simple one para plan.For CEAcquisitions can be a lengthy process, often spanning multiple quarters and months. However, we find that a quick win is aligning with the parent organization's community, if available. Fortunately, we have us - GameChanger, where the party has just started with 10K + people in the house! 🎉Gainsight CE would be stepping into the Community world for the first time so we’ll need to welcome them and get them settled in.We are throwing doors open for Gainsight Customer Education on GameChanger verrrry soon. :) For CC (inSided)These lines by Bono perfectly sums up the Community situation we’ve had with Gainsight Customer Communities (the product formerly inSided)We'

1398

3 days ago

revathimenonGainsight Community Manager

published in Lounge area

Updated planning (11-14 Dec) for our new multi-product Gainsight Community

Hello community friends,We wanted to share a short update regarding the merging of our GameChanger and inSpired communities. We previously communicated that our communities would go into ‘read-only’ mode on 4th December with planned go-live on 8th December. The new dates for this merge are now December 11th to December 14th. This small postponement is going to help us get all the technical details of the migration right.Thanks for your understanding, and don’t forget that you will need to reset your password the first time you log in to our new merged community! :)

460

3 days ago

sdrostgainsightcomGainsight Community Manager

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 11/28/23 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, November 28, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, November 28, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/92085010484?pwd=UWo1Wkd1eWhEVmdTZHlyakdtYkpSdz09 Meeting ID: 920 8501 0484Password: 301543 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/addOPjzrlv

4 days ago

rketharajuGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

PX Weekly Admin Office Hours - Nov 29th, 2023

We will be hosting a session of Weekly PX Admin Office Hours! Our upcoming session is hosted on November 29th, 2023 at 11:30 AM ET/ 8:30am PT / 9:30am MT / 10:30am CT Here is the link to add the event to your Google Calendars. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post them as replies to the questions). Join Zoom Meetinghttps://gainsight.zoom.us/j/93704231447?pwd=L0pQRXBWZTdNRVQ1SGJKRkxEakFRQT09Meeting ID: 937 0423 1447Passcode: 492826

4 days ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 28/11/2023

This thread is for the Admin Office Hours session for Tuesday Nov 28th, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

5 days ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

Cancelled::EMEA Admin Office Hours (Thursday session) - 30/11/2023

Hi All,We are not running Thursday 30/11/2023 office hours session because of public holiday in Hyderabad. Regards,Baji

5 days ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 07/12/2023

This thread is for the Admin Office Hours session for Thursday Dec 7th,2023. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 Ind

6 days ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 05/12/2023

This thread is for the Admin Office Hours session for Tuesday Dec 5th, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 In

6 days ago

revathimenonGainsight Community Manager

published in Lounge area

New CS Ops & Admin Jobs - Batch 42

380

8 days ago

anirbanduttaGainsight Community Manager

posted in Product News

Anirban OOO pl reach out to GameChangerAdmin

Hello GameChanger friends, I am headed out for vacation, back on Dec 4Who to reach out to?For admin stuff: Reset password, Change discussion title, Updates on Ideas, site down, Spam etc At_mention the @GameChangerAdmin In addition to that, @revathimenon has her hawk eyes on this Community especially for anything Pulse. :)

8 days ago

neelam_mukherjeeGainsight Employee: Team Captain

posted in Lounge area

EXCITING NEWS! 🚀 Get ready for an enhanced and user-friendly documentation experience!

Get ready for an enhanced and user-friendly documentation experience that's tailored to you. We're thrilled to introduce a fresh, modern facelift to our documentation site, aimed at making your journey with Gainsight products even more seamless.Here's what's new:🌟 Comprehensive Product Overview: Our landing page now offers a panoramic view of all Gainsight products, making it easier for you to explore and navigate to specific product documentation.📢 Stay Informed with Product Updates: We know staying up-to-date is crucial. Our redesigned documentation site prominently showcases recent product updates in our brand-new Release Notes section. Plus, you can effortlessly access community discussions directly from our landing page, ensuring you're always in the know.🔍 Powerful Search Functionality: Your time is precious, so we've introduced a lightning-fast search function on our landing page. Enter your query, and watch as it instantly guides you to the information you need.For a quick w

9 days ago

sdrostgainsightcomGainsight Community Manager

posted in Meetings & Office Hours

Thurs Nov 23, 2023 US Admin Office Hours CANCELLED for Thanksgiving Holiday

Just wanted to confirm that there we will NOT be holding a Thursday session of US Admin Office Hours this Thanksgiving holiday, Thursday, November 23. Enjoy the holiday weekend and Office Hours will return on Tuesday, November 28!Scott DrostGainsight, Inc.

10 days ago

dkulshresthaGainsight Employee: Shoshin

posted in Product News

Revisions in the October 2023 NXT Release Notes

Explore the latest revisions in the October 2023 Release Notes.We have updated the October 2023 Release Notes with information about the REST API for Company Team Record enhancement in the User Management section. This enhancement will be available on or before November 15th, 2023.Subscribe to this post to automatically receive updates when further revisions are posted.Thanks!@Kartheek @parthiban_periasami @neelam_mukherjee @Divya @Adrian Raposo @anirbandutta @courtney_hauser @sshroff

10 days ago

sdrostgainsightcomGainsight Community Manager

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 11/21/23 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, November 21, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, November 21, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/92085010484?pwd=UWo1Wkd1eWhEVmdTZHlyakdtYkpSdz09 Meeting ID: 920 8501 0484Password: 301543 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/addOPjzrlv

11 days ago

rketharajuGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

PX Weekly Admin Office Hours - Nov 22nd, 2023

We will be hosting a session of Weekly PX Admin Office Hours! Our upcoming session is hosted on November 22nd, 2023 at 11:30 AM ET/ 8:30am PT / 9:30am MT / 10:30am CT Here is the link to add the event to your Google Calendars. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post them as replies to the questions). Join Zoom Meetinghttps://gainsight.zoom.us/j/93704231447?pwd=L0pQRXBWZTdNRVQ1SGJKRkxEakFRQT09Meeting ID: 937 0423 1447Passcode: 492826

12 days ago

shivaniGainsight Employee: Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 21/11/2023

This thread is for the Admin Office Hours session for Tuesday Nov 14th, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

12 days ago

shivaniGainsight Employee: Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 23/11/2023

This thread is for the Admin Office Hours session for Thursday Nov 16th,2023. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 In

12 days ago

rahul_prayakaraoGainsight Employee: Veteran Rookie

published in Product News

Key Product Management tools in your organization - Vote now!

At Gainsight, we are passionate about developing solutions that foster synergy between Customer Success and Product Management teams. As part of this ongoing endeavor, we integrated Productboard and subsequently included Aha! with our April Release. As we develop our roadmap, we’d like to further understand what Product Management tools your company is using. Thank you to everyone who responded to our initial post regarding this topic. We are targeting more data in a way that will be easier for us to consume, so we’d greatly appreciate it if you could respond again via the poll below. *If your organization uses Productboard or Aha!, we’d still love your input. If your organization uses more than one tool, please include the other in the comments as multi-select polling is not an option at this time.

27510

12 days ago

sdrostgainsightcomGainsight Community Manager

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 11/16/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, November 16, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, November 16, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/97447611504?pwd=bFhIN3JiaS9GWld1c29oc1g3UElSUT09 Meeting ID: 974 4761 1504Password: 265336 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/adySeBnuIz

15 days ago

anirbanduttaGainsight Community Manager

published in Lounge area

Keep using your Community account when changing companiesBlog

Changing companies? No worry.Take your Community account (and badges) with you wherever you go.Just email community@gainsight.com with your new email address and we’ll update your account with it.No need to create another account, however, you may update your Profile pic and expand on your About Me section any time. :)Photo by jan gepogi on Unsplash //

115469

15 days ago

smarepalli

published in Training & Certification

Gainsight Certification Leaderboard Winners - October 2023

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during October!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in November? If you do, you’ll earn some swag. Take the certifications today! October LeaderboardLevel 3 Admin Certification:@clayfloyd (Customer) @Peddi Raju Gadi (Gainster)Level 2 Admin Certification - Reports & Dashboards:@Sripamidi (Customer) Kerry Shearer (Gainster)Level 2 Admin Certification - Journey Orchestrator:@zachlinebaugh1 (Customer) @Anusha Marada (Gainster)Level 1 Admin Certification:@prestondemaria (Customer) @Sanchita (Gainster)Gainsight End User Certification:Cindy Jiang (Customer) @Bra

592

16 days ago

Page 1 / 82

Register for Pulse Europe 2023

Terms & Conditions Cookie settings

Sign up

If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.

Else, please continue with the registration below.

Username *

E-mail address *

First Name *

Last Name *

Company *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

Retrieve username / Reset password or Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

655 Montgomery Street, 7th Floor | +1 (888) 623-8562

San Francisco, California 94111, United States

Terms and Privacy

Terms & Privacy
Gainsight Inc.
Gainsight Blogs
Pulse Conference

Facebook
Twitter
Instagram
LinkedIn

Gainsight Support
Gainsight Webinars
Gainsight Status
Admin Office Hours