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1175 Posts

Article Community Changes and a Warm Welcome to Cornelia!

Hi Community Members, Change is in the air and I’m excited to share with you some updates on what’s going on with Community. First off, we have a new Community Manager, Cornelia Berchy, who joined Gainsight last month. Cornelia has broad experience in running both virtual and in-person communities a...

Networking

Article Virtual Customer Advisory - Customer Success Qualified Leads (CSQL) - Early Feature Preview

Hi Community! We need your feedback via a live advisory session with our Product Management team What is the VCAM about?We need your feedback on the application & design for the new Customer Success Qualified Leads (CSQL) solution. We will also share insight into our roadmap in this area. About...

Product News & Updates

PLEASE NOTE: NO THURSDAY ADMIN OFFICE HOURS TODAY, Sept 23, 2021

Hello all - Just wanted to note that I will be unable to hold an office hours session today as regularly scheduled - I will be traveling this afternoon.I will be back for Tuesday office hours next week as well as Thursday office hours on regular schedule. In the meantime, if you have a question that...

Events & Office Hours

Special Gainsight Home-Specific Office Hours! - 7/27/21 - 1 p.m. PT

Hello everyone! This thread is for our special Gainsight Home-specific Thursday Admin Office Hours session on Tuesday, July 27, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or i...

Events & Office Hours

EMEA Admin Office Hours - 23/09/21

This thread is for the Admin Office Hours session for Thursday Sep 23rd ,2021. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will g...

Events & Office Hours

Article Note Templates, Coming soon!

Hello Community!We need your feedback!Gainsight is introducing the most awaited Note Templates, a way to add templates in your Timeline Notes which makes it easier and faster to log Timeline activities.Key HighlightsA preview of the Template will be visible before Users apply it in the Notes. Users...

Product News & Updates

US Admin Office Hours (Tuesday session) - 09/21/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for today’s Tuesday Admin Office Hours session on Tuesday, Sept. 21, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer avail...

Events & Office Hours

Article Community contest on Gainsight Home (Aug 5th - Sep 20th)

We're launching a Gainsight Home contest starting now (running through Sep 20th) you can win rewards.The purpose is to celebrate the launch of Gainsight Home and to share amongst the community some of the various configurations and use-cases of Gainsight Home. How to enter, submit a screenshot of yo...

Product News & Updates

EMEA Admin Office Hours - 21/09/21

This thread is for the Admin Office Hours session for Tuesday Sept 21st, 2021. Submit your questions to this thread and we'll address them during our session at 10-12AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will...

Events & Office Hours

Article Virtual Customer Advisory - Real-time Bi-directional SFDC Sync

Hi Community! We want your feedback via a live advisory session with our Product Management team What is the Virtual Customer Advisory Meeting (VCAM) about?We are designing a Real-Time Bi-directional sync capability with Salesforce through Connectors for Company and Person objects. This would help...

Product News & Updates

US Admin Office Hours (Thursday session) - 09/16/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, September 16, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick...

Events & Office Hours

Special Office Hours for Horizon Success Plans: 9/14/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET

Hello everyone!This thread is for our special feature-specific Tuesday Admin Office Hours session on Tuesday, Sept. 14, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET. This will cover horizon success plans.Please submit your questions below as replies to this post in advance if you can, and we'll address...

Events & Office Hours

Article Virtual Customer Advisory - Person Admin section re-design

Hi Community! We want your feedback via a live advisory session with our Product Management team What is the Agenda of this Virtual Customer Advisory Meeting?Collect feedback about the Person admin to build newer, simplified, and powerful admin capabilities. Person Admin includes:- Person Adm...

Product News & Updates

Article Virtual Customer Advisory - Person Merge functionality- Research

Hi Community! We want your feedback via a live advisory session with our Product Management team What is the Agenda of this Virtual Customer Advisory Meeting?Understand the use cases that create duplicate records in Person, Company Person, and Relationship Person objects. If a solution were to be bu...

Product News & Updates

EMEA Admin Office Hours - 16/09/21

This thread is for the Admin Office Hours session for Thursday Sep 16th ,2021. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will g...

Events & Office Hours

EMEA Admin Office Hours - 14/09/21

This thread is for the Admin Office Hours session for Tuesday Sept 14th, 2021. Submit your questions to this thread and we'll address them during our session at 10-12AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will...

Events & Office Hours

EMEA Admin Office Hours - 09/09/21

This thread is for the Admin Office Hours session for Thursday Sep 9th ,2021. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go...

Events & Office Hours

Feedback on EVOLVE with Gainsight: Product Launch Series

Thank you so much for attending the EVOLVE with Gainsight Product Launch Series event on September 1st. We hope you enjoyed the event as much as we did. Please reply to this thread with any product questions you may have. Over the next week following the event, our product leaders will answer your...

Events & Office Hours

Is there a way to tie precreated timelines to CTA

Hi,My CSM team is adding their activities to time line and some would like to tie those entries to CTAs. However, they dont appear to have the ability to link their CTA’s to the Timeline entries or vice versa. Is there a way to do this or is this on your roadmap?

Support Updates

US Admin Office Hours (Thursday session) - 09/09/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, September 09, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick...

Events & Office Hours

US Admin Office Hours (Thursday session) - 09/02/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, September 02, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick...

Events & Office Hours

Article Virtual Customer Advisory - NRR Optimizer - AI solutions for improving Net Retention Rate

Hi Community! We want your feedback via a live advisory session with our Product Management teamWhat is the Agenda of this VCAM?To understand the fundamental problems you currently face in improving your Net Retention Rate (NRR) To understand how we can help provide AI-based insights into improving...

Product News & Updates

US Admin Office Hours (Tuesday session) - 09/07/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for today’s Tuesday Admin Office Hours session on Tuesday, Sept. 7, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer availa...

Events & Office Hours

EMEA Admin Office Hours - 7/09/21

This thread is for the Admin Office Hours session for Tuesday Sept 7th, 2021. Submit your questions to this thread and we'll address them during our session at 10-12AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will...

Events & Office Hours

Article Virtual Customer Advisory - Note Templates in Timeline

Hi Community! We want your feedback via a live advisory session with our Product Management team What is the VCAM about?We are planning on bringing one of our most popular requested ideas to Timeline - Note Templates! This advisory session will allow us to better understand your use cases and for us...

Product News & Updates

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1175 Posts

Article Community Changes and a Warm Welcome to Cornelia!

Article Virtual Customer Advisory - Customer Success Qualified Leads (CSQL) - Early Feature Preview

PLEASE NOTE: NO THURSDAY ADMIN OFFICE HOURS TODAY, Sept 23, 2021

Special Gainsight Home-Specific Office Hours! - 7/27/21 - 1 p.m. PT

EMEA Admin Office Hours - 23/09/21

Article Note Templates, Coming soon!

US Admin Office Hours (Tuesday session) - 09/21/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Article Community contest on Gainsight Home (Aug 5th - Sep 20th)

EMEA Admin Office Hours - 21/09/21

Article Virtual Customer Advisory - Real-time Bi-directional SFDC Sync

US Admin Office Hours (Thursday session) - 09/16/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Special Office Hours for Horizon Success Plans: 9/14/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET

Article Virtual Customer Advisory - Person Admin section re-design

Article Virtual Customer Advisory - Person Merge functionality- Research

EMEA Admin Office Hours - 16/09/21

EMEA Admin Office Hours - 14/09/21

EMEA Admin Office Hours - 09/09/21

Feedback on EVOLVE with Gainsight: Product Launch Series

Is there a way to tie precreated timelines to CTA

US Admin Office Hours (Thursday session) - 09/09/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

US Admin Office Hours (Thursday session) - 09/02/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Article Virtual Customer Advisory - NRR Optimizer - AI solutions for improving Net Retention Rate

US Admin Office Hours (Tuesday session) - 09/07/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

EMEA Admin Office Hours - 7/09/21

Article Virtual Customer Advisory - Note Templates in Timeline

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Welcome

Article Community Changes and a Warm Welcome to Cornelia!

Article Virtual Customer Advisory - Customer Success Qualified Leads (CSQL) - Early Feature Preview

Article Note Templates, Coming soon!

Article Community contest on Gainsight Home (Aug 5th - Sep 20th)

Article Virtual Customer Advisory - Real-time Bi-directional SFDC Sync

Article Virtual Customer Advisory - Person Admin section re-design

Article Virtual Customer Advisory - Person Merge functionality- Research

Article Virtual Customer Advisory - NRR Optimizer - AI solutions for improving Net Retention Rate

Article Virtual Customer Advisory - Note Templates in Timeline

Check out our upcoming events

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