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lila_meyer Gainsight Community Manager

Train to Become a Certified Gainsight Admin!

Train to Become a Certified Gainsight Admin!

Whether you’re a Gainsight Admin who’s new to the role, or a seasoned Admin, there’s a lot to gain from becoming certified!To support your learning, we also offer free self-paced elearning courses for the Gainsight CS application (for both Admins and end users!). Click here to view the course catalo...

Product News & Updates
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3 days ago
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spencer_engel Gainsight Employee: Golden Ruler

US Admin Office Hours - 11/13/19, 9 a.m. PST - special Wednesday session

Hello everyone!This week@sdrostgainsightcom and I are working in our India office, so to find a happy medium with the time zones, we will be having one US Admin Office Hours session this week. It will be held this Wednesday, Nov. 13, 2019 at 9am PT / 10am MT / 11am CT / 12pm ET. We appreciate everyo...

Events & Office Hours
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4 days ago
lila_meyer Gainsight Community Manager

CS v6.8 is Live in Production Orgs!

CS v6.8 is Live in Production Orgs!

For orgs that opt in to automatic upgrades, the November v6.8 release is live! Highlights from this release: Data Designer (beta): Easily discover richer, more meaningful insights from your customer data. Data Designer provides a simple, easy-to-use solution to merge and transform your data, then ma...

Product News & Updates
76 0
5 days ago
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baji_bathula Gainsight Employee: Rookie

EMEA Admin Office Hours - 14/11/19

This thread is for the Admin Office Hours session for Thursday Nov 14th,2019. Submit your questions to this thread and we'll address them during our session at 1p-3p GMTThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in...

Events & Office Hours
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6 days ago
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sdrostgainsightcom Gainsight Employee: MVP

US Admin Office Hours (Tuesday session) – 11/5/19, 1 pm PDT - Pre-session Thread

Hello everyone!This thread is for our weekly Tuesday Admin Office Hours session, which will be held this coming Tuesday, Nov. 5, 2019 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or i...

Events & Office Hours
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10 days ago
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darkknight Grand Slammer

Gainsight Community emails are misleading since the platform change

Prior to the recent Gainsight Community platform change, emails from the community when a post was created or updated would contain the context of the post.  This was so much more efficient – I could read the context of the post and/or the update directly in the email and if it wasn’t something that...

Community & Contest Guidelines
70 1
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10 days ago
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spencer_engel Gainsight Employee: Golden Ruler

US Admin Office Hours (Thursday session) - 11/7/19, 11 am PST - Pre-session Thread

Hello everyone! This thread is for our Thursday Admin Office Hours session, which will be held this coming Thursday, Nov. 7, 2019 at 11 am PT / Noon MT / 1pm CT / 2pm ET. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or i...

Events & Office Hours
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10 days ago
lila_meyer Gainsight Community Manager

Community Migration FAQs - Oct. 2019

Community Migration FAQs - Oct. 2019

Q: Why do I have to change my password on the new Community site?A: Since passwords are encrypted, we can’t migrate this data to the new platform. Please update your password after the new site is live. Q: What if I don’t know my username? A: No problem! When you request a password reset, the email...

Community & Contest Guidelines
76 5
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10 days ago
lila_meyer Gainsight Community Manager

News CS v6.8 Release is Live in Sandboxes

CS v6.8 Release is Live in Sandboxes

Gainsight CS version 6.8 is being released to Sandbox orgs that take automatic upgrades*. Draft release notes are available now, and final published release notes will be available on Nov. 12, the day of the Production release.NXT orgs have already been upgraded to 6.8, and draft release notes are h...

Product News & Updates
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10 days ago
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sdrostgainsightcom Gainsight Employee: MVP

US Admin Office Hours (Thursday session) - 10/31/19, 11 am PST - Pre-session Thread

Hello everyone! This thread is for our Thursday Admin Office Hours session, which will be held this coming Thursday, Oct. 31, 2019 at 11 am PT / Noon MT / 1pm CT / 2pm ET. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or...

Events & Office Hours
117 13
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12 days ago
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baji_bathula Gainsight Employee: Rookie

EMEA Admin Office Hours - 7/11/19
Question

This thread is for the Admin Office Hours session for Thursday Nov 7th,2019. Submit your questions to this thread and we'll address them during our session at 1p-3p GMTThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in o...

Events & Office Hours
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13 days ago
lila_meyer Gainsight Community Manager

Webinar Nov. 19: Intro to New Data Designer!

Webinar Nov. 19: Intro to New Data Designer!

We’re hosting a webinar on Nov. 19 at 9am PT, for Gainsight CS Admins to learn all about the new Data Designer feature coming in the November customer release! In the Intro to Gainsight Data Designer – Our Powerful New Data Exploration Tool webinar, you will learn about Gainsight’s new Data Designer...

Events & Office Hours
35 0
17 days ago
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cjacksonfe Gainsight Rookie

Loving the communities revamp!

Because we live in a world wherein compliments or kudos are far to few and between, you all did a bang up job on the new communities stuff like Related Topics, keeps folks like me (sometimes) from asking questions that you all have already answered! Big kudos to you all 

Community & Contest Guidelines
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18 days ago
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spencer_engel Gainsight Employee: Golden Ruler

Admin office hours US Admin Office Hours (Tuesday session) - 10/29/19 1 p.m. PST - Pre-session Thread

Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, Oct. 29, 2019.Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET.There is no need to register for the sessions. If y...

Events & Office Hours
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19 days ago
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spencer_engel Gainsight Employee: Golden Ruler

US Admin Office Hours (Thursday session) - 10/17/19, 11 a.m. PST - Pre-session Thread

Hello everyone! This thread is for our Thursday Admin Office Hours session, which will be held this coming Thursday, Oct. 17, 2019 at 11am PT / 12pm MT / 1pm CT / 2pm ET. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session...

Events & Office Hours
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19 days ago
lila_meyer Gainsight Community Manager

CS Patch Release v6.7.2 is Live

CS Patch Release v6.7.2 is Live

Gainsight CS released some fixes, as well as an enhancement to the C360 for admins to perform search and filter operations on look up configuration fields in patch release version 6.7.2. Please refer to the release notes for details:6.7.X Patch Release Notes for SFDC edition 6.7.X Patch Release Note...

Product News & Updates
69 1
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19 days ago
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spencer_engel Gainsight Employee: Golden Ruler

US Admin Office Hours (Thursday session) - 10/24/19, 12 pm PST - Pre-session Thread - note time change

Hello everyone! This thread is for our Thursday Admin Office Hours session, which will be held this coming Thursday, Oct. 24, 2019 at noon PT / 1pm MT / 2pm CT / 3pm ET. Please note this is one hour later than usual.Please submit your questions below as replies to this post in advance if you can, an...

Events & Office Hours
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19 days ago
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spencer_engel Gainsight Employee: Golden Ruler

US Admin Office Hours (Tuesday session) - 10/22/19 1 p.m. PST - Pre-session Thread
Question

Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, Oct. 22, 2019.Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET.There is no need to register for the sessions. If y...

Events & Office Hours
57 6
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20 days ago
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baji_bathula Gainsight Employee: Rookie

EMEA Admin Office Hours - 31/10/19
Question

This thread is for the Admin Office Hours session for Thursday Oct 31st,2019. Submit your questions to this thread and we'll address them during our session at 1p-3p GMTThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in...

Events & Office Hours
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20 days ago
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gainsight_community Shoshin

People Maps Beta Program is Live!

Congratulations to all the shortlisted participants! We are rolling out the new People Maps Beta feature in your Gainsight instances. You should have received welcome emails. (To finalize your participation kindly revert on the email as suggested) Please note, the People Maps feature comes with an...

Product News & Updates
102 13
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23 days ago
lila_meyer Gainsight Community Manager

New to our community?

New to our community?

Hello, and welcome to our community! Here are five tips which will help you have a great start: 1. Complete your profile informationEverybody likes to know who they are speaking to. By adding more information to your profile, you are more likely to receive better and quicker replies from other users...

Community & Contest Guidelines
4 0
24 days ago
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sai_kumar Gainsight Employee: Rookie

Intro to New Gainsight Community

Hi Everyone,Good day!Since we have migrated to a new community, I would like to introduce the new UI. Click here to watch the short intro video for the same.Thanks! 

Community & Contest Guidelines
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25 days ago
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spencer_engel Gainsight Employee: Golden Ruler

Admin Office Hours Information!

Admin Office Hours gives our Gainsight Admins an open forum to talk to expert architects at Gainsight about administrative and configuration issues you might be facing. We also have plenty of folks who like to just sit in and (hopefully) learn a thing or two by doing so.  Office Hours isn't just a p...

Events & Office Hours
17 0
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26 days ago
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baji_bathula Gainsight Employee: Rookie

EMEA Admin Office Hours - 24/10/19
Question

This thread is for the Admin Office Hours session for Thursday Oct 24th,2019. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT+1.There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go...

Events & Office Hours
19 0
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26 days ago
lila_meyer Gainsight Community Manager

New Community is Live!

New Community is Live!

We’re excited to announce the Gainsight Community is on a new platform! All of your posts, comments, and profile information is migrated here. There are two important steps you’ll need to take to login and use the new site:You must change your password after the new site launches. Passwords are encr...

Product News & Updates
121 1
26 days ago

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