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I have a customer that is using a rich text field in their attributes section, the section is scrollable but with all the data in there it would be beneficial to be able to resize the box to fit the text or have the box automatically resize due to entered text. Example below of the issue.
It would be nice if Rules Engine allowed you to include tokens in addition to text when mapping a custom CTA field. A specific use case for this is that we have a custom CTA field that we want to populate with a dynamic URL such as a link to an associated Salesforce Account/Opportunity, internal pro...
Posting on behalf of a customer… For us, we look at Retention Analysis in a weekly cohort size view (not monthly) as we see such volatility each week. In our efforts to drive and increase retention, in Quarter #1 we implemented a, b, c and in Quarter #2 we implemented d, e, f, and so on for Quarter...
For customers who are required to encrypt their data at rest in S3, they can use PGP encryption and load the files via an S3 ingest rule or via a Rule with encryption enabled. If there are an errors in loading the file, it is difficult to troubleshoot the CSV file for import because it is encry...
The Export to S3 in Rules allows for the export to an S3 bucket: https://support.gainsight.com/Gainsight_NXT/03Rules_Engine/02Admin_Guides/06Export_to_S3_from_Rules_Engine However, it would be helpful to leverage an existing S3 bucket connection that is setup in Connectors 2.0 within the Custom sett...
On the C360, you can add low volume objects as a related list. If you include the GSID in the report, you are provide with 2 actions: view/edit. I have created another idea to more easily add this functionality: https://community.gainsight.com/cs-ideas-21/simpler-ability-to-view-low-volume-obje...
Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, August 11, 2020 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer...
Hi All,We are working towards simplifying programs and would like to get your inputs regarding source schedules.How often do you have a use-case to create different schedules for different sources in the same program? If we have a single schedule in a program on which all the sources are refreshed,...
While Loading using an S3 ingest job we notice that the Value ( for eg) 0.23 would be converted to 23%(converted to percentage by multiplying by 100) when writing to a Percentage type field but when we are loading the same using a S3 Bionic type query it would load it as 0.23% itself as the data typ...
Hi team,One of our customers has a suggestion for improvement where currently datapoints are not shown for every value. So it is suggested to be showing datapoints for every value regardless of the percentage on Normal bar charts as well as stacked charts.Please share your thoughts.
Scenario is as follows. CTA is created with user 1 as the owner All tasks are assigned to user 1 except for 1 task which is assigned to user 2 User 2 completes their assigned task in the CTAExpected: User 2 should no longer see the CTA in their cockpit view since their task was completedActual: The...
Found this old post:And wanted to see if anyone had done an integration via GS directly recently.
Hello,we will start using the project object in sf.com and would like to display the GS widget in it. Is that possible and how?thanks!Lyne
Hello PX Users,Based on our customer requests, in recent releases, PX has added one more feature which allows the users to embed the KC bot.As on date its on beta version.The below couple of articles will help you to understand about Embeded KC Bot.Article 1:https://support.gainsight.com/PX/Knowledg...
We are currently using Wufoo surveys and placing it on a tab in our company's software. Our clients log into their accounts for the first time and fill out those surveys. It's convenient and we get a higher response rate because those particular surveys are in their instance of our software. Once th...
Is there a way to track GS Relationship field changes like “change date, previous field value, current field value, etc” We’d like to show this on a report/dashboard for many fields.
The first 20 minutes of Tuesday’s Office Hours this week (1pm PT / 2pm MT / 3pm CT / 4pm ET) will be focused on any configuration questions following our closed loop survey webinar last week. Here is the link to the recording for reference. Topics to be covered include: Survey setup Journey Orchestr...
Hi team, One of our customers have brought into our notice a limitation where he had a custom date field and wanted to use the date field in the variant filter to choose which variant is to be selected according to date but was not able to access the date field there. Is there any plan on having th...
Hi community,While not new to Gainsight, I’m pretty new to JO, so please bear with me. :)I’m creating an Email Chain program, and while configuring a “Conditional Wait” I see the list of events that are available, and noticed that “Email not replied to” is not an option. Is there any way around this...
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