If I search for "ben" i only get the result for an entry where ben was used exactly. If I search for "benjamin" I get the result for a different entry where Benjamin is listed as an attendee. It's the same Ben which could lead to missing key info

We recently ran an email campaign and it would have been great to have the conditional wait allow the option to only take an action based on a business day rule, as opposed to a calendar day rule.Is there a workaround for this using other actions in Journey Orchestrator?

As the title suggests, is it possible to leverage the API with any third party code to export reports or perform other functions?

We’re excited to announce the Gainsight Community is moved to a new platform. All of your posts, comments, points, and profile information are migrated to the new platform. The only change you need to make is to re-set your password. You’ll still access the Community at https://community

We would like to report on the individuals we have sent an NPS to but not received a response. The idea being is that a silent customer could be a key indicator of risk and we should be following up manually in such situations. At the moment I’m not clear on the best way to achieve in GS.

Currently customers are not able to upgrade Gainsight to lightening the ask here is for us as a company to upgrade this app for lightening.

When creating reports showing customers by At Risk/Segment/Health Score there are some that do not have a value assigned. This is shown as NA in the report/dashboard. It would be nice to see the ability to rename this NA value to something else that is more pleasing to view.

                        Greetings from Gainsight! Gainsight welcomes you to join the beta program for "Email to Timeline," one of our most awaited features. Be the first one to use this feature and help us make it even better!   Email

I'm trying to pull together a list of accounts that do not have specific contact fields populated. What I created though is just returning the contacts that meet the criteria. For example, I want a list of Accounts that do not have any Project Manager contacts assigned. Account + Project Manager = n

For surveys I see you can change the background colors, but only to a few pre-defined ones. Is there a way to customize surveys custom color branding? Our Marketing Team provides and enforces specific style-guides for content sent to customers.