Gainsight in the Lightning Experience
As Salesforce moves more and more towards the Lightning Experience UI (away from Salesforce Classic), it’s helpful to understand a few navigatio
-27d069e9-e06f-40aa-a-d8523498-d2ea-40ed-b471-5df65a4d6751-2142358069.png "Gainsight Community")
Release 5.22 is Coming January 22!
The January 5.22 Release will be live in production orgs that take automatic upgrades on January 22! You can see a preview of what's included in thi
Thank You for Helping Others!
This is a special Shout-Out to a few Community members who went above and beyond to help others by providing detailed solutions to problems, sharing f
Gainsight v5.22 is Live in Sandbox Orgs
For orgs that opt-in to automatic upgrades, your Sandbox orgs are being upgraded to v5.22 now. The Production upgrade is scheduled for January 22. Dra
New Sally Quick Insights Feature for Slack is Available Now!
Sally Quick Insights is a new feature added in a 5.21.3 patch release on December 26. Sally, the AI-powered bot, makes rich Gainsight data easily acce
Latest Conversations
All
Question
Problem
Idea
Praise
Announcements
Article
- •••
Zendesk Fields - Need to Change Field Types
On occasion we need to to change the field types in the Zendesk object but cannot because this is a system object. Example: Ticket Id is a Number fie
posted
•
Last reply by
Release 5.22 is Coming January 22!
The January 5.22 Release will be live in production orgs that take automatic upgrades on January 22! You can see a preview of what's included in thi
posted
•
Last reply by
Release 5.22 is Coming January 22!
The January 5.22 Release will be live in production orgs that take automatic upgrades on January 22! You can see a preview of what's included in thi
posted
Data Management ui feedback
Does anyone else have this big blank space in their data management UI? I've tried clearing cache and cookies and reloading the page. Seems like
posted
Alert/Notification to the Program owner when the Email Template is modified for an associated Program.
Hi All,So we're aware of 'Republish' option which is used when any modification to email template used in Program is modified and you w
posted
Gainsight Support Widget Upgrades
Hi Team,There is very limited ability to customize the widget and what is shown in Zendesk, Service Cloud etc. Here is my idea:I have created my own C
posted
•
Last reply by
Scorecard 2.0 Widget
We recently implemented Scorecard 2.0 and are now in the process of fully sunsetting Scorecard 1.0. The last piece I have left is replacing the Health
posted
•
Last reply by
Customer Lifecycle Data Best Practices
Good Afternoon-I'm the new Gainsight admin for my company, and we're almost ready to roll out some new features to our CSM team. One of the last
posted
•
Last reply by
Send survey on a regular basis after initial send
We want to schedule a survey to send out initially based on a date field ("Training Date Completed") in Salesforce, and then every 3 months after that
posted
•
Last reply by
Can you use a formula to compare dates?
Hello, I am looking to take 5 fields that all have dates and find the oldest date out of them all, which I will then merge into 1 field. Is this possi
posted
•
Last reply by
Featured Articles
Community Guidelines
Welcome to the Gainsight Customer Success Community! For a quick tour of the site, check out this 4-minute https://vimeo.com/296116113. Gainsight is a
How to Earn Community Points & Badges
Gainsight’s Community Team has been hard at work the last several months to make some exciting new improvements to the Community! One of the cha