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Gainsight Community's profileBrand User
Gainsight beta program for “Email to Timeline”

                        Greetings from Gainsight! Gainsight welcomes you to join the beta program for "Email to Timeline," one of our most awaited features. Be the first one to use this feature and help us make it even better!   Email

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1 week ago

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Last reply by 

Yesterday at 9:07 PM

Michael Sweeney's profile
Global Filters Date aggregation

Hey guys I have been talking to a customer who would like it to be possible to make 'date aggregation type' a filter in the global dashboard. i.e. take a daily MDA and aggregate by day, week, or month by selecting from the filter.They would need to view customer's product usage on varying levels of

 posted 

Yesterday at 8:15 PM

Samantha Braastad's profile
Allow the user to select the format of the Pivot Table in Report Builder

We would like the ability to determine if the pivot value in a report is above or under the metrics that are being pivoted. Here is an example of how it looks today: It would be easier to read if we could see the "Number of Unique Users" value on top with the breakdown of "Power Users" vs "Dashboard

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Yesterday at 5:12 PM

Einat Pick's profile
Highlight the searched text in Timeline search result

The search option in Timeline is great.It would be even greater if the searched text would be highlighted in the result. Similar to the way this is done in Gmail.Thanks,Einat

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Yesterday at 2:34 PM

Danella Stephany's profile
"Role" on NPS dashboard is not SF Contact Role

On the NPS dashboard, there is an option to filter responses by "Role". Role is assumed to be Salesforce Contact Role. However, the "role" in Gainsight is actually hard-coded to map to the Salesforce Contact Title field. The Title field is a text field and can be anything. We use Contact Role to sta

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Yesterday at 1:50 PM

Lane Holt's profile
Gainsight Limited License Users Ability to View Survey Response

We have users who have a Gainsight Limited License. We can grant them access to Preview Surveys. However, they cannot actually see the survey responses for an account. This is an issue because the information can be important for the Limited License User to see.

 posted 

1 year ago

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Last reply by 

Yesterday at 9:36 AM

Tyler McNally's profile
Timeline search is too narrowly defined

If I search for "ben" i only get the result for an entry where ben was used exactly. If I search for "benjamin" I get the result for a different entry where Benjamin is listed as an attendee. It's the same Ben which could lead to missing key info

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Yesterday at 5:17 AM

Business Day Conditional Wait

We recently ran an email campaign and it would have been great to have the conditional wait allow the option to only take an action based on a business day rule, as opposed to a calendar day rule.Is there a workaround for this using other actions in Journey Orchestrator?

 posted 

2 days ago

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Last reply by 

Yesterday at 5:16 AM

Andrew Biehle's profile
Can we export reports through the API using third party code?

As the title suggests, is it possible to leverage the API with any third party code to export reports or perform other functions?

 posted 

1 week ago

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Last reply by 

Yesterday at 5:09 AM

Gainsight Community's profileBrand User
Welcome to the new Gainsight Community!

We’re excited to announce the Gainsight Community is moved to a new platform. All of your posts, comments, points, and profile information are migrated to the new platform. The only change you need to make is to re-set your password. You’ll still access the Community at https://community

 posted 

4 weeks ago

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Last reply by 

Yesterday at 12:57 AM