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Jeff Kirkpatrick's profile
Milestone Dates

When creating a dataspace using the Milestone object, I see 3 date fields:Milestone Created DateDateCreated DateWhat is the difference between these three fields?

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2 weeks ago

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Today at 12:37 AM

Anastassia Goidina's profile
Is it prudent to enable Gainsight sandbox prior to configuring Relationships?

Do most folks who implement Relationships do so first in a sandbox and then in production? What are some other use cases for purchasing a Sandbox specifically for Gainsight?

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1 week ago

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Today at 12:05 AM

Lara M Farlo's profile
Success Plan Export

We would like to include the success plan task description in our export to PowerPoint. Does anyone know if this is possible?

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1 week ago

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Today at 12:01 AM

Lara M Farlo's profile
Timeline Activity Object Field Names

I would like to edit the field names in the Timeline Activities Object. The duplicate naming conventions lead to confusion when trying to build reports. (Example, the word name is repeated at least 10 times) What is the best way to do this?

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1 week ago

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Yesterday at 11:57 PM

Elisa Pelegrina's profile
Conditional outreach based on survey response

We would like to send out an email (in our current program) to respondents that answered a survey in a specific way. Essentially, we would like to add a conditional outreach within the program model. Is this possible? I am not seeing how to do this.

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Yesterday at 6:04 PM

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Yesterday at 11:43 PM

Gainsight Community's profileBrand User
Gainsight beta program for “Email to Timeline”

                        Greetings from Gainsight! Gainsight welcomes you to join the beta program for "Email to Timeline," one of our most awaited features. Be the first one to use this feature and help us make it even better!   Email

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Yesterday at 2:41 PM

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Yesterday at 7:41 PM

Nicole's profile
Pre-Renewal Survey

Does anyone use a customer survey before a renewal to understand propensity to renew or to get a pulse on customer sentiment? If so, what are you asking and when?We've heard of some doing the NPS survey at some # of months before renewal, but what other questions help you gauge risk?

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Yesterday at 10:30 PM

Faelan Herriott's profile
Gainsight Tab Renamed Dashboards

Hello,Unless im mistaken I cannot rename the 'Gainsight' tab to 'Dashboards' or something equivalent? 'Gainsight' Seems an awkward and not suitable naming convention for a very particular tab which has a very particular function and explaining where to find Dashboards to new users is a bit awkward (

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4 days ago

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Yesterday at 10:28 PM

Jasmine's profile
Adding Pictures of CSMs to Cockpit

Hi all, Is there a a tutorial guide on how to add pictures of CSMs to a CTA in Cockpit?Thank you in advance,Jasmine

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Yesterday at 7:41 PM

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Yesterday at 10:20 PM

Alison Kaprielian's profile
Sorting rules

As an Admin, I'd love to be able to sort the rules that we have by scheduled time. I understand that the filters are now available in list view, but it would be great to see the sequence of rules in the place where we revise them. Timeline View is not very useful because it's just a snapshot of a ce

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Yesterday at 8:19 PM