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For orgs that opt-in to automatic upgrades, we pushed version 5.21 to your production environments on Dec. 11. You can see what's new in this release in this 6-min. video, and check out our release notes for more details! Highlights include: Social tagging in Timeline posts – Social ta
We would like to give a special Shout-Out to a few Community members who have recently demonstrated Success for All in the Community. The following members have gone the extra mile to help others by answering questions, solving problems and sharing creative ideas. With so many helpful members, the C
Gainsight's V5.21 December release is live in Sandbox orgs that take automatic upgrades, and the Production release is coming Dec. 11! You can read more about the release in our draft release notes. Here are a few highlights: Social tagging in Timeline posts – Social tagging allows yo
Hi All,Use this thread to share your feedback, queries, discussions. You can also use this thread to report bugs (if any) or anything that’s related to your experience with the "Email to Timeline" feature enabled as part of Beta program in your respective Orgs. Our team is eager to receive y
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Follow up to this idea: https://community.gainsight.com/gainsight/topics/the-ability-to-change-the-from-email-address-when-u...Looking for the ability to customize specifically the "from email" and "from name" in the email assist tool for our pooled account management program not just the send
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Anyone else missing their picture when using Email to Timeline Beta?
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If I have an email that is posted to the Global Timeline (customer missing, not associated) and I then associate a customer to the timeline, my external recipients go missing?
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We have some CTA's that fire to provide insight to our customers. These CTA's, once discussed with the customer, can easily become a part of our overall Success Plan. It would be great if there was a 'migrate' feature that would allow you to move the CTA to a Success Plan resulting in the CTA type n
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Has anyone else experienced formatting issues with the emails that are posted? I am posting an example that we have recently experienced.
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we have email templates in Gainsight that have tables in them ,. but if we need to remove a column (depending on the customer information) we are unable to delete it. can you please open a feature request for this?
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I relabeled a field in a Dataset task, which is propagated to the Merge task.When I preview the rule results, though, the headings still show the original field names. Which can be a little confusing.
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In programs, logging emails to Salesforce requires a contact id.It is indicated within the help text but the system will let you let you select the option without mapping a contact id. My request is to prevent you from selecting this if you don't have a contact id.
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Hi,We created a custom CTA that we trigger automatically each month for our CSMs to collect some data. The CSMs need to go on the edit pencil of the CTA, then complete the data top down. At the bottom of the CTA, they don't have a SAVE button, they need to go up and Save from the top button which is
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This is a two part idea:1. We need a true NPS calculation. The way Survey's does this currently, it takes the average of responses across a Customer and gives you a 0-10 score. However, NPS should actually be %Promoters - %Detractors. "The current NPS 0-10 score is misleading" (direct q
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Community Guidelines
Welcome to the Gainsight Customer Success Community! For a quick tour of the site, check out this 4-minute https://vimeo.com/296116113. Gainsight is a community of real people who are passionate about customer success. Our Community strives to be a place where members will: Discuss product questions
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Gainsight’s Community Team has been hard at work the last several months to make some exciting new improvements to the Community! One of the changes you might notice is your new badge! As you progress through the various levels of participation, you will receive a new badge. Helping others on