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Christopher Sanderson's profile
Admin Office Hours - 12/20/18

This thread is for the Admin Office Hours session for Thursday December 20, 2018.  Submit your questions to this thread and we'll address them during our session at 11am PST / 12pm MST / 1pm CST / 2pm EST.There is no need to register for the sessions anymore.  If you have a question, please post bel

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Today at 3:26 AM

Christopher Sanderson's profile
EMEA Admin Office Hours - 20/12/18

This thread is for the Admin Office Hours session for Thursday December 20, 2018.  Submit your questions to this thread and we'll address them during our session at 1p-3p GMT.There is no need to register for the sessions anymore.  If you have a question, please post below or join the meeting.  I wil

 posted 

Today at 3:25 AM

Christopher Sanderson's profile
(CANCELLED) Admin Office Hours - 12/13/18

Hello all, I will need to cancel AOH this week. I will be in a training session, bringing live and hands on experience to our in person Admin training. If interested in materials while I'm gone, please visit https://customersuccessuniversity.gainsight.com/catalog for our courses.

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1 week ago

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Yesterday at 10:38 PM

Sam Buddery's profile
Add to Timeline from Zendesk Widget

At the moment you can create (or link to an existing) CTA but there is not the option to log an activity in Timeline. This could be valuable for support reps to share Customer specific information that is not a task / CTA.

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Yesterday at 9:58 PM

Jason Hoe's profile
Timeline to support multi-select dropdown

Hi team!It would be great if we can allow drop downs to be multi-select so you don't have to use a number of check boxes. Can we consider this as an enhancement?

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2 days ago

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Yesterday at 9:53 PM

Alex LeGay's profile
Programs - Require Contact Id when logging emails to SF

In programs, logging emails to Salesforce requires a contact id.It is indicated within the help text but the system will let you let you select the option without mapping a contact id. My request is to prevent you from selecting this if you don't have a contact id.

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Yesterday at 4:06 PM

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Yesterday at 9:50 PM

Jackie Cofield's profile
Enable others to edit a Timeline note to make it collaborative

Both our account managers and CSMs use Timeline which is great, the bad part is that they aren't able to collaborate on meeting notes. We have situations where there is a customer meeting, and then both the CSM and AM post notes recapping their insights from the meeting and it clogs up the timeline.

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6 months ago

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Yesterday at 9:45 PM

Jeff Kirkpatrick's profile
C360 Sections: Need ability to pull reports onto Related List from different Sources

I appear to have to create a separate C360 section for each Object Source from which I want to display reports.Some of my data exists in similar, but separate, MDA objects. I want to be able to pull a report from one MDA object (Omni Data-Prod) and another report from a different object (User Adopt

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3 years ago

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Yesterday at 9:18 PM

Nora Soza's profile
Follow Up: The ability to change the "FROM" email address when using the email assist feature

Follow up to this idea: https://community.gainsight.com/gainsight/topics/the-ability-to-change-the-from-email-address-when-u...Looking for the ability to customize specifically the "from email" and "from name" in the email assist tool for our pooled account management program not just the send

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1 year ago

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Yesterday at 8:30 PM

Amanda Neil's profile
Missing picture when using email to timeline

Anyone else missing their picture when using Email to Timeline Beta?

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Yesterday at 8:17 PM

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Yesterday at 8:21 PM