Latest Conversations

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rozi shuster's profile
Unable to edit Tables that are part of email templates

we have email templates in Gainsight that have tables in them ,. but if we need to remove a column (depending on the customer information) we are unable to delete it. can you please open a feature request for this?

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Today at 9:29 AM

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Last reply by 

1 hour ago

Jeff Kirkpatrick's profile
Execution History Merge preview does not display relabeled field names

I relabeled a field in a Dataset task, which is propagated to the Merge task.When I preview the rule results, though, the headings still show the original field names. Which can be a little confusing.

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1 hour ago

Alex LeGay's profile
Programs - Require Contact Id when logging emails to SF

In programs, logging emails to Salesforce requires a contact id.It is indicated within the help text but the system will let you let you select the option without mapping a contact id. My request is to prevent you from selecting this if you don't have a contact id.

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Today at 4:06 PM

Manuel Damian's profile
Save button on a custom CTA

Hi,We created a custom CTA that we trigger automatically each month for our CSMs to collect some data. The CSMs need to go on the edit pencil of the CTA, then complete the data top down. At the bottom of the CTA, they don't have a SAVE button, they need to go up and Save from the top button which is

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Today at 9:07 AM

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Today at 4:05 PM

Christopher Sanderson's profile
True NPS calculation and NPS Widget

This is a two part idea:1. We need a true NPS calculation. The way Survey's does this currently, it takes the average of responses across a Customer and gives you a 0-10 score.  However, NPS should actually be %Promoters - %Detractors.  "The current NPS 0-10 score is misleading" (direct q

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2 years ago

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Last reply by 

Today at 4:00 PM

Power Lists + Outreaches

Is there a way to tell which outreaches a Power List is associated with?Thanks!

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4 days ago

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Last reply by 

Today at 2:55 PM

Jason Hoe's profile
Timeline to support multi-select dropdown

Hi team!It would be great if we can allow drop downs to be multi-select so you don't have to use a number of check boxes. Can we consider this as an enhancement?

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Yesterday at 6:24 AM

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Last reply by 

Today at 2:42 PM

Sagan Sherlin's profile
Idea. The ability to use Multi-Select Drop Downs in Timeline Activity Type Setups.

I'm working on expanding one of our (custom) Timeline Activity Types and realized that I can't use the Multi-Select Drop Down. I can only use Single Select Drop Down.Is there a possibility of expanding out the Timeline to include Multi-Select Drop Down options?  Use Case:  We have a

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2 months ago

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Last reply by 

Today at 2:41 PM

Sagan Sherlin's profile
Question. How do you handle Internal Document Storage? [Focused on Help Documents]

I recently had one of our executives ask me if Gainsight had the ability to house an internal Knowledge Base, similar to how we search for documentation in Gainsight Go [with keywords]. While I don't think it's possible, I got curious to know how other users are handling storing internal Help Docum

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Today at 2:33 PM

Joel Peasley's profile
Customer Success Plan Edit Functionality for External User

Success Plans are a great way to track where you are at on a project. My team feels that if the success plan were more interactive they could get better updates from the customers that they are working with. The goal would to be to share Success Plan portal for a specific customer to a group of user

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6 months ago

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Last reply by 

Today at 2:27 PM