Gainsight in the Lightning Experience
As Salesforce moves more and more towards the Lightning Experience UI (away from Salesforce Classic), it’s helpful to understand a few navigatio
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Pulse Conference: New Admin Success Track!
This year at Pulse we are dedicating an entire track to Admins! Our intent is to give you Gainsight product specific content that is useful for all of
Good News, Including Admin Certification & Email to Timeline!
Gainsight has lots of good news to share with the Community! Admin Certification Are you managing your Gainsight instance, creating rul
Release 5.22 is Coming January 22!
The January 5.22 Release will be live in production orgs that take automatic upgrades on January 22! You can see a preview of what's included in thi
Thank You for Helping Others!
This is a special Shout-Out to a few Community members who went above and beyond to help others by providing detailed solutions to problems, sharing f
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Ability to add measure specific widget on the C360 summary section using MDA Scorecard Fact Object
The use case that i came across was to be able to create a widget report on the scorecards fact object for an specific scorecard measure and add it to
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Add high level metrics section to Success Plan
It would be awesome to bring a metrics section front and center to the success plan to high-level track how the plan is working to hitting metrics. We
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Reason Codes auto-default to Global reason when manually creating CTA
I have been cleaning up our CTA Reason Codes. I have moved everything FROM Global to the appropriate CTA Type categories, leaving only "Other&qu
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Ability to include CTA's in Timeline view.
At some point in the future it might be nice to have the ability to create a custom view to include CTA's and Timeline in the same view. It would
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Move Account CTA to Relationship (and vice versa)
Our CSMs use Risk CTAs to track account and relationship level risks. We've implemented a process where our sales team checks an 'At Risk&#x
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EMEA Admin Office Hours - 21/2/19
This thread is for the Admin Office Hours session for Thursday Feb 21th, 2019. Submit your questions to this thread and we'll address them during
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Timeline draft limit increase needed
Through Gainsight ticket 71673 we learned the Timeline draft limit is 2,000 which is about 7 drafts per user for the approximate number of licenses we
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Testing BCC email to Timeline feature via an app (project management app)
Hi ,Being a new admin, I have a quick question about email to timeline functionality.So far, the email functionality seems to be working with gmail (u
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Ability to create a pie chart without percentages
We want the ability to show numbers instead of percentages on the pie chart option of reporting.
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What happens on the back end when Data Anomalies are correct in Gainsight?
Hi there, I’m new to Gainsight and am looking for insight on Gainsight’s Merge and Fix It features. There are currently 79 accounts with multiple Cus
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Community Guidelines
Welcome to the Gainsight Customer Success Community! For a quick tour of the site, check out this 4-minute https://vimeo.com/296116113. Gainsight is a
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Gainsight’s Community Team has been hard at work the last several months to make some exciting new improvements to the Community! One of the cha