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For orgs that opt-in to automatic upgrades, we pushed version 5.21 to your production environments on Dec. 11. You can see what's new in this release in this 6-min. video, and check out our release notes for more details! Highlights include: Social tagging in Timeline posts – Social ta
We would like to give a special Shout-Out to a few Community members who have recently demonstrated Success for All in the Community. The following members have gone the extra mile to help others by answering questions, solving problems and sharing creative ideas. With so many helpful members, the C
Gainsight's V5.21 December release is live in Sandbox orgs that take automatic upgrades, and the Production release is coming Dec. 11! You can read more about the release in our draft release notes. Here are a few highlights: Social tagging in Timeline posts – Social tagging allows yo
Hi All,Use this thread to share your feedback, queries, discussions. You can also use this thread to report bugs (if any) or anything that’s related to your experience with the "Email to Timeline" feature enabled as part of Beta program in your respective Orgs. Our team is eager to receive y
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Right now in regards to the participant query in an Advanced Outreach, you can only modify the schedule. It would be awesome if you could tweak the query as well.
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This week, I duplicated an existing program to make adjustments to the query. The existing program was logging the email activities to Salesforce.Due to the changes to the query, participant fields had to be remapped however I hadn't realized that I also needed to remap the Contact ID -- a required
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Hi!I could really use some help on creating the logic to trigger this CTA. Goal: To fire CTA if the account has had 3 months in a row of 'risky' healthscores. For our instance, I am just trying to look at the overall score instead of each individual measure. So, if the overall score for the account
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Hello, I am reaching out to see if there is any value on getting set up in Sandbox before Production. Just want to see if others utilized the Sandbox after the launch to Production. If you do have Sandbox, have you found it valuable to assist in your Gainsight process?Thank you for your help in adva
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One important requirement for this feature that I don't think was ever explicitly stated by Gainsight is that your org must use DKIM verification on their email servers. Our org uses SPF verification, so even though I signed up for the beta of this feature, it is not able to be properly implemented.
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Hi All,Use this thread to share your feedback, queries, discussions. You can also use this thread to report bugs (if any) or anything that’s related to your experience with the "Email to Timeline" feature enabled as part of Beta program in your respective Orgs. Our team is eager to receive y
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Currently when sharing a success plan the sharing process has to be initiated. In the future it might be nice to have the ability to share a success plan on some sort of schedule that way you don't have to manually start the process.
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Currently, the only user that can edit a Timeline entry is the user that created said entry.It would be good if there was some kind of permission that would allow an admin to edit all Timeline entries, regardless of who created it.Is there anything like this on the roadmap?
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When a file is uploaded from S3 via the S3 Connectors utility it is moved to an Archive folder in S3. It would be great if there was an option to have the same happen when a file is used by an S3 dataset task in a bionic rule - IF the rule successfully completed.
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Is there a way to tell which outreaches a Power List is associated with?Thanks!
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Community Guidelines
Welcome to the Gainsight Customer Success Community! For a quick tour of the site, check out this 4-minute https://vimeo.com/296116113. Gainsight is a community of real people who are passionate about customer success. Our Community strives to be a place where members will: Discuss product questions
How to Earn Community Points & Badges
Gainsight’s Community Team has been hard at work the last several months to make some exciting new improvements to the Community! One of the changes you might notice is your new badge! As you progress through the various levels of participation, you will receive a new badge. Helping others on