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Nora Soza's profile
Follow Up: The ability to change the "FROM" email address when using the email assist feature

Follow up to this idea: https://community.gainsight.com/gainsight/topics/the-ability-to-change-the-from-email-address-when-u...Looking for the ability to customize specifically the "from email" and "from name" in the email assist tool for our pooled account management program not just the send

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1 year ago

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Last reply by 

46 minutes ago

Amanda Neil's profile
Missing picture when using email to timeline

Anyone else missing their picture when using Email to Timeline Beta?

 posted 

59 minutes ago

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Last reply by 

55 minutes ago

Amanda Neil's profile
Email to TImeline Missing External Contacts

If I have an email that is posted to the Global Timeline (customer missing, not associated) and I then associate a customer to the timeline, my external recipients go missing?

 posted 

57 minutes ago

Samantha Braastad's profile
Ability to 'migrate' an automated CTA into your Success Plan

We have some CTA's that fire to provide insight to our customers. These CTA's, once discussed with the customer, can easily become a part of our overall Success Plan. It would be great if there was a 'migrate' feature that would allow you to move the CTA to a Success Plan resulting in the CTA type n

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2 years ago

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Last reply by 

1 hour ago

Amanda Neil's profile
email to timeline

Has anyone else experienced formatting issues with the emails that are posted? I am posting an example that we have recently experienced.

 posted 

1 hour ago

rozi shuster's profile
Unable to edit Tables that are part of email templates

we have email templates in Gainsight that have tables in them ,. but if we need to remove a column (depending on the customer information) we are unable to delete it. can you please open a feature request for this?

 posted 

Today at 9:29 AM

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Last reply by 

Today at 4:30 PM

Jeff Kirkpatrick's profile
Execution History Merge preview does not display relabeled field names

I relabeled a field in a Dataset task, which is propagated to the Merge task.When I preview the rule results, though, the headings still show the original field names. Which can be a little confusing.

 posted 

Today at 4:22 PM

Alex LeGay's profile
Programs - Require Contact Id when logging emails to SF

In programs, logging emails to Salesforce requires a contact id.It is indicated within the help text but the system will let you let you select the option without mapping a contact id. My request is to prevent you from selecting this if you don't have a contact id.

 posted 

Today at 4:06 PM

Manuel Damian's profile
Save button on a custom CTA

Hi,We created a custom CTA that we trigger automatically each month for our CSMs to collect some data. The CSMs need to go on the edit pencil of the CTA, then complete the data top down. At the bottom of the CTA, they don't have a SAVE button, they need to go up and Save from the top button which is

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Today at 9:07 AM

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Last reply by 

Today at 4:05 PM

Christopher Sanderson's profile
True NPS calculation and NPS Widget

This is a two part idea:1. We need a true NPS calculation. The way Survey's does this currently, it takes the average of responses across a Customer and gives you a 0-10 score.  However, NPS should actually be %Promoters - %Detractors.  "The current NPS 0-10 score is misleading" (direct q

 posted 

2 years ago

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Last reply by 

Today at 4:00 PM