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For orgs that opt-in to automatic upgrades, we pushed version 5.21 to your production environments on Dec. 11. You can see what's new in this release in this 6-min. video, and check out our release notes for more details! Highlights include: Social tagging in Timeline posts – Social ta
We would like to give a special Shout-Out to a few Community members who have recently demonstrated Success for All in the Community. The following members have gone the extra mile to help others by answering questions, solving problems and sharing creative ideas. With so many helpful members, the C
Gainsight's V5.21 December release is live in Sandbox orgs that take automatic upgrades, and the Production release is coming Dec. 11! You can read more about the release in our draft release notes. Here are a few highlights: Social tagging in Timeline posts – Social tagging allows yo
Hi All,Use this thread to share your feedback, queries, discussions. You can also use this thread to report bugs (if any) or anything that’s related to your experience with the "Email to Timeline" feature enabled as part of Beta program in your respective Orgs. Our team is eager to receive y
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This thread is for the Admin Office Hours session for Thursday December 20, 2018. Submit your questions to this thread and we'll address them during our session at 11am PST / 12pm MST / 1pm CST / 2pm EST.There is no need to register for the sessions anymore. If you have a question, please post bel
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This thread is for the Admin Office Hours session for Thursday December 20, 2018. Submit your questions to this thread and we'll address them during our session at 1p-3p GMT.There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I wil
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Hello all, I will need to cancel AOH this week. I will be in a training session, bringing live and hands on experience to our in person Admin training. If interested in materials while I'm gone, please visit https://customersuccessuniversity.gainsight.com/catalog for our courses.
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At the moment you can create (or link to an existing) CTA but there is not the option to log an activity in Timeline. This could be valuable for support reps to share Customer specific information that is not a task / CTA.
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Hi team!It would be great if we can allow drop downs to be multi-select so you don't have to use a number of check boxes. Can we consider this as an enhancement?
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In programs, logging emails to Salesforce requires a contact id.It is indicated within the help text but the system will let you let you select the option without mapping a contact id. My request is to prevent you from selecting this if you don't have a contact id.
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Both our account managers and CSMs use Timeline which is great, the bad part is that they aren't able to collaborate on meeting notes. We have situations where there is a customer meeting, and then both the CSM and AM post notes recapping their insights from the meeting and it clogs up the timeline.
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I appear to have to create a separate C360 section for each Object Source from which I want to display reports.Some of my data exists in similar, but separate, MDA objects. I want to be able to pull a report from one MDA object (Omni Data-Prod) and another report from a different object (User Adopt
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Follow up to this idea: https://community.gainsight.com/gainsight/topics/the-ability-to-change-the-from-email-address-when-u...Looking for the ability to customize specifically the "from email" and "from name" in the email assist tool for our pooled account management program not just the send
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Anyone else missing their picture when using Email to Timeline Beta?
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Community Guidelines
Welcome to the Gainsight Customer Success Community! For a quick tour of the site, check out this 4-minute https://vimeo.com/296116113. Gainsight is a community of real people who are passionate about customer success. Our Community strives to be a place where members will: Discuss product questions
How to Earn Community Points & Badges
Gainsight’s Community Team has been hard at work the last several months to make some exciting new improvements to the Community! One of the changes you might notice is your new badge! As you progress through the various levels of participation, you will receive a new badge. Helping others on