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Greetings from Gainsight! Gainsight welcomes you to join the beta program for "Email to Timeline," one of our most awaited features. Be the first one to use this feature and help us make it even better! Email
Don’t miss this incredible opportunity to win one of FIVE vouchers for 50% off a ticket to US Pulse 2019 in San Francisco, California from May 20th - 23rd! We will be rewarding the most helpful members on the Community -- will you be one of the lucky five?! Pulse is the official Customer Succe
Gainsight's November release is live in Sandbox orgs now, and will be available in Production orgs which take automatic upgrades on Nov. 13. This release contains a variety of enhancements as described in our draft release notes. (Final published release notes will be available 11/13.) Highli
We’re excited to announce the Gainsight Community is moved to a new platform. All of your posts, comments, points, and profile information are migrated to the new platform. The only change you need to make is to re-set your password. You’ll still access the Community at https://community
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When creating a dataspace using the Milestone object, I see 3 date fields:Milestone Created DateDateCreated DateWhat is the difference between these three fields?
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Do most folks who implement Relationships do so first in a sandbox and then in production? What are some other use cases for purchasing a Sandbox specifically for Gainsight?
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We would like to include the success plan task description in our export to PowerPoint. Does anyone know if this is possible?
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I would like to edit the field names in the Timeline Activities Object. The duplicate naming conventions lead to confusion when trying to build reports. (Example, the word name is repeated at least 10 times) What is the best way to do this?
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We would like to send out an email (in our current program) to respondents that answered a survey in a specific way. Essentially, we would like to add a conditional outreach within the program model. Is this possible? I am not seeing how to do this.
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Greetings from Gainsight! Gainsight welcomes you to join the beta program for "Email to Timeline," one of our most awaited features. Be the first one to use this feature and help us make it even better! Email
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Does anyone use a customer survey before a renewal to understand propensity to renew or to get a pulse on customer sentiment? If so, what are you asking and when?We've heard of some doing the NPS survey at some # of months before renewal, but what other questions help you gauge risk?
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Hello,Unless im mistaken I cannot rename the 'Gainsight' tab to 'Dashboards' or something equivalent? 'Gainsight' Seems an awkward and not suitable naming convention for a very particular tab which has a very particular function and explaining where to find Dashboards to new users is a bit awkward (
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Hi all, Is there a a tutorial guide on how to add pictures of CSMs to a CTA in Cockpit?Thank you in advance,Jasmine
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As an Admin, I'd love to be able to sort the rules that we have by scheduled time. I understand that the filters are now available in list view, but it would be great to see the sequence of rules in the place where we revise them. Timeline View is not very useful because it's just a snapshot of a ce
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Gainsight Analyzer Webinar Recording & Docs
The Gainsight Analyzer is a new tool for Admins that scans your instance for configuration errors and inefficiencies, and helps you optimize your org's performance! There are analyzers for reports, scorecards, rules, objects, and ingest jobs, and we're building more! Watch this 30-min. webina
5.20 Release Highlights Video & Analyser Webinar
The 5.20 release is coming Tuesday, 11/13, but you can see what's new in this 10-min. video! We're also offering a live webinar on Wed., 11/14, on the new Gainsight Analyser tool which helps Admins scan their environments for configuration problems and optimize their setup! Click here to register
Quarterly Roadmap Webinar for Customers - Dec. 12 @ 10am - 11:30am PT
You're invited to our quarterly Gainsight Product Roadmap Webinar on Wednesday, December 12th from 10:00 AM-11:30 AM PT. Learn about our Product Roadmap from our Senior Vice President of Product, Maksim Ovsyannikov, and Senior Director of Product Management, Minh Phan.