Pulse 2022 Social Rockstars
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Can you believe we are just over a week away from Pulse? Not sure about you, but I’m FIRED UP for thousands of professionals in Customer Success, Product, and Community from across the world to learn, celebrate, share, and have fun in our own unique way.It’s been a popular request to meet other customers just like you and we wanted to create a space for you to set up some in person networking opportunities! Comment on this post with your interest area (Example; Digital lead CS, Community management. etc.) to meet folks who are trying to solve a problem just like you! If you have any questions, please reach out! CaraCustomer Advocacy Manager @ Gainsight P.s. Comment on post to continue to meet in person after Pulse. Let's form local user groups from your area if there are enough people interested.
Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Driving Growth Cross-Functionally And Community-wide'. What did you find the most inspiring?DescriptionCross-functional priorities such as driving product adoption, increasing net-revenue retention, improving customer satisfaction, and driving advocacy need a unified approach across multiple teams in your company. It also requires effective digital engagement with your customer community. Hear from experts who will share their lessons on how to achieve this unified approach.
I am able to reassign CTAs and Tasks via the Mass Edit function in Cockpit configuration, but am I able to reassign Success Plans? For now, I will do so via the dataloader, but was wondering if there was a way to reassign via Mass Edit.
Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Scaling Massively with Digital Engagement'. What did you find the most inspiring?DescriptionDigital-first is the preferred way that most customers want to engage, and digital engagement is the only way to ensure no customers are ever ignored. Learn from customer success, product, and community experts on the best strategies to engage your customers and your community in personalized yet highly scalable ways.
Posting on behalf of a customer (and I would also personally use this feature): As a user, I would like the ability to pull in custom reports (path analyzer, feature adoption, etc) that I have already built and saved in PX. For example, I may want to pull in an adoption report that I’ve already customized with filters, timeframes, and dimensions (grouped by accounts or features, for example). That way, I can pull together multiple views of my data to see it all in one place without having to rebuild reports.
🔥This is your go-to space for that 1 epic Pulse Party🔥 Please use this space to save all the fun moments -- enjoyable, blurry, candid, posed - however you like it! 📸 You could:Share a selfie in your party outfit Tell us something about your look for the party Add in a fun caption to the picture(s) Your posse posing the letters PULSE Compliment looks of others in the comments Show us some of your best moves at the party and more…💥 Some moves i personally recommend 💥🚨Don’t forget to use the #Pulse2022 hashtag in case you are the social rockstar!😉 Let’s gooooo! 🪩🎵
#Pulse2022 Get creative on social✅ You Need to be Registered on this Community to participate So who’s the most social of us all? Share your #Pulse2022 moments on your social channels & the user with the highest social activity wins! Some clues to getting ahead in the game like @Revant_Amingad on LinkedIn & @Alex Farmer on Twitter 🔥: Share your thoughts, insights & takeaways! Take us on your Pulse peak moments! Rules for participation:You must be a registered user on this community Share a quick Quote from the sessions, post a selfie or a screenshot of a slide that rings a bell on any of your fav social platform and don’t forget to tag it with #Pulse2022 Bonus for those who participate in any of the All About Pulse conversations and then share 🙌🏼💥 We will be featuring our #Pulse2022 Social Rockstars after Pulse 💥 🔇In-person or virtual, you can continue to be a part of Pulse conversations everywhere!
🛑STOP READING THIS if don't care about #value for your company or your customers. This won't be helpful. 🛑If you do care, this post will revolutionize how you think about value delivery. Who has encountered the following:1) A company thinks they are customer-centric but aren't (we all know or work for these companies)😬 2) Unconsciously or consciously tracking value delivery exclusively for the customer which has led to a "Yes" culture (hint: a party is missing here)3) An uphill battle proving the value of CS 🌋That's why we need... 🤩Value Milestones🤩#ValueMilestones: the intersection where vendor and customer BOTH realize value.By focusing on Value Milestones we remove the polarization of the industry that companies are either customer-centric or not. A #profitable middle ground is created where companies are able to focus on mutual value realization. 💰This is why focusing on Value Milestones (where both parties see value) is the next evolution in Customer Success strategies.If y
When building Data Designs, it is hard to tell where in the build an Error occurred. It would be very helpful to have the same Execution History as Rules. The current Data Designer Execution History does not allow us to dive into the Query results. Those are needed to tell whether the data is correct for that step. The logs provided today aren’t very helpful unless a failure occurred. It does not help when no failure occurred but there is an issue with the data.
Hi everyone!I have an issue with two programs. The conditional waiters when someone clicks a link isn’t working. According to the flow, if I click the link, a CTA is supposed to be created, if the link isn’t clicked, I should receive Email 2. I sent me a test, I open and click the link and I get the Email 2, which means the click link wasn’t read. Do you know why this is happening? Thank you!
I wanted to know is KCB is the only way to launch engagements or are there others way to launch engagements without using KCB. I wanted to get rid of the KCB UI and build my own UI , I want to replace the KCB window as the container and place the contents within my components as well as launch engagements using it. Is this possible?
Once after exporting the report from the report builder, we cannot filter down records on date fields. The date field is exporting as general format rather than date format.
I was following another feed with my question, but it is marked as solved, but it does not address my question. I am looking on how to report on just customers that are being +Followed. We already define customers by user, but we we also want the user to be able to +Follow their customers that they consider are priority. I just can’t find a way to report on the +Follow button. Thanks
How can I remove the number from Tiered Engagement Type. Ex, 0-Outreach and also, how do I change the default Tiered Engagement type for new customers to 'Evaluate' instead of 'Outreach'?
Hi Team, Do we allow the email notifications for the Events framework in rule chain for success and failure? Because one of the customer reported that he is not getting any notifications for Events framework. So Is it an expected behavior?
Some popular questionnaires like the “User Experience Questionnaire (UEQ)” use a semantic differential as a survey scale, see the image below.It would be very helpful to use this type of scale in PX surveys in order to profit from available benchmarks and to keep the survey short. Thank you!
Hello - When creating a pie chart, how can I add additional information on the labels that appear when hovering over a piece of the pie? For example: would like to see # of customers and their ARR (both do pull in when you drill down)
I understand that refreshing any sandbox is a great way to know that the configuration you are testing with is the same as the configuration in Production. However, the issue is refresh wipes out Sandbox changes. If we are spinning out the sandbox for our own development in first place. Why we want to get the latest changes from Production?Can this practice be made optional?
Is anyone familiar with the Salesforce Platform Events framework? I requested new Apex triggers in SF from our Salesforce Developers and they pushed back and would like to switch to using Platform Events which I have very little understanding of but I assume Gainsight would still be able to interact with it the same way it would with an Apex trigger. If anyone has experience using Platform Events and knows it works fine or can point to some documentation would greatly appreciate it. Thanks
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