Let’s get to know each other. Answer any of these questions!

Hey there, I’ve been in the Gainsight Admin world for just over 3 years. I lead a team of 4, 2 of whom had never heard of or used Gainsight in the past. It’s a lot of fun to watch that spark go off when new admins are learning the ropes. I got into this world because I was a CSM in a poorly implemented Gainsight environment, and wanted to change that in order to make my life better. For that reason, I always have a soft spot for end user experience in anything I do!

Welcome to the channel!    I started with Gainsight almost 8 years ago (I still can’t believe it’s been 8 years) in a project management role.  Back then, Gainsight didn’t have a training team or much onboarding documentation.  So, I worked with early stage admins who were navigating their way thru setup and configuration of new environments.  It was an easy transition for me to the Gainsight Education team where I work primarily to support admins in their journey. 

Having an admin share how a training helped them utilize a Gainsight feature, or how a class helped them prepare and pass Certification is what motivates me everyday.  I feel wholeheartedly “my success is your success!”

And the greatest moments in this journey have been meeting admins who have shared personal experiences with me.  It’s always that human connection that makes it special! 

Hi, my admin life started 9 months ago. I had never heard of Gainsight, and my organization was going live with it without having an admin. I volunteered because I have a background in development and data management. Needless to say, there was a lot of rework after the implementation because those making decisions were not familiar with the product. 

I enjoy the challenge of taking the needs of the CSM team and making it a reality within the application.

I’ve enjoyed the data management the most, consuming, manipulating and presenting the data in a meaningful way for the user. 

Next step is to take the level 2 certification, hopefully before the end of the year.

Hi, I am Aarti Prakash from the Gainsight CS team. I am excited about my Gainsight Journey and currently preparing to give Gainsight Admin - Level 1 Certification exam.

What I love the most about my Admin journey is learning the Gainsight Architecture and how Gainsight can help you achieve goals from an admin perspective.

Romi, your response speaks to me and I’m sure many others here.  But I particularly felt this part about what keeps you hooked.  It’s great to have you as part of this community and I look forward to learning more from and about you.

I started my journey for almost 3 years back when I moved from Gainsight COM to Gainsight Admin and it was a great experience to witness the change. In case of me, it truly benefitted me understanding and being a Gainsight Admin, since I got opportunity to see Gainsight from three different angles.

Worked as a Technical Support Engineer at Gainsight and learned the Breakfix and support stuff, Worked as Client Outcomes Manager at Gainsight and learned the implementation and execution of Technical Best Practices and then got into Gainsight admin where it is Breakfix+Implementation+Configuration+Everything.

And I am loving it Gainsight

Hello @lydiamellette, welcome to the group!
So excited for you!!!

Feel free to drop in any doubts or thoughts you have on this group, there are so many supportive admins on here to help you out.

Heya! I started a little over a year ago with Gainsight. It was a bit of an “accident”. Happy one. 

What inspired you to take up the admin career journey and when did you start it?

I come from a marketing & branding background and have always ended-up getting myself into the weeds of technology implementation (web and all satellite techs, and privacy tech). I decided I wanted to do something new and joined our customer success team in September ‘21 to drive the digital segment (the idea was to scale customer success with a digital/automation program for the long tail. Not be the Gainsight Admin). But consistent with what happened in my past career, circumstances have led me to become the platform product owner. 

What part of the admin journey keeps you hooked?

Workarounds. Facing a roadblock or being presented with a new challenge that I need to solve. I’m a creative problem-solver, and I love the thrill of coming up with new solutions and, sometimes, let’s call them “creative” workarounds to get us where we want to be while we provide feedback to (hopefully) get the product to evolve.

What have you loved the most in your admin journey so far? 

Anything that’s had to do with removing (or reducing) complexity in our processes, cleansing (particularly satisfactory) and enriching data. Seeing the solution to a problem draw itself in my brain as people explain their need, and developing the solution. Getting to drive the process between the lightbulb moment and deploying the solution. Getting to be strategic AND to get my hands dirty (even when the platform drives me cray-cray). 

Hello! :)

I’ve been an admin for 8 years now...[hades].  I was wanting a new adventure & Project Management just was no longer interesting.  It was the same thing day in day out. No challenges.  A VP had purchased Gainsight and had someone juggling their role + implementation & configuration of Gainsight. When I mentioned I was looking for my next adventure, he said perfect, we bought Gainsight and need someone like you to take over. 

I never thought this adventure would last this long, but I kept learning, discovering, & refining.  It’s not boring, that’s for sure.  Another major bonus is the community, being able to ask a question & getting the most helpful responses & guidance is the best thing! And not running into someone who posts the toxic response, is amazing!

One of the best things about this adventure had been the culture that Gainsight & others have created to help support admins, no matter where they are in their journey. Because of that, there are several admins in this community that I admire & continue to learn from!

*cheers*

Welcome to some of our new members @mbennett , @adnandarr , @Jchernowski and @jholtmann 
We’d love to know more about you! Hop in & drop your admin stories onto this thread. 

Welcome to our new members @blemire0112 @julia_brell @Andy Trevino @Vikas Kaushik @megan.curtis @lauren.geiger 

Feel free to answer any of the questions shared above on the post - looking forward to getting to know you all! 

What inspired you to take up the admin career journey and when did you start it?

I have been in customer success for over 14 years and with a couple of different companies who have used Gainsight as a customer success platform (including the one I work for now), when my current employer was considering the tool, I jumped at the chance to advocate for it’s use and benefit and talked to the leadership team on what can be accomplished with the tool (including my own use of saving a customer from leaving by using Gainsight as the tool to see what was happening with them early on). With this, they knew they needed an admin for the customer success operations and asked me to lead it. I have only been the designated Gainsight admin for 6 months, and have my level 1 certification (hoping to take the level 2 soon), but I wouldn’t change the journey for anything! 

What part of the admin journey keeps you hooked?

I love the learning! For me, it keeps me intrigued and i like finding ways to show others how great the product is! Our customer success team has benefited greatly in using this tool and I like that I can provide insight for them and show the more and more what the tool can do. I also really enjoy the Gainsight community! They have been a wonderful addition to my journey in this admin role! 

What have you loved the most in your admin journey so far?

I have learned that Gainsight is a VERY robust customer success platform and while i have used it for some time, there is still so much to learn and share with my colleagues! I am looking forward to continuing to build my network with other admins and learn from them and hoping that they too can learn from my journey thus far! All very new and exciting (and sometimes a little scary), but all worth it! 

Welcome to our new members @Bradleymt @Sarmada Atluru @jaymeb @billasrikanth @tintin926_ @rizaliejean.manayon @karenadornetti 

We’d love to hear your admin journey on here!