Let’s get to know each other. Answer any of these questions!

Brand new GS admin here and relatively new to Ops, though not to the CS function. 

1. What inspired you to take up the admin career journey and when did you start it?

I started in my Ops role almost a year ago, after being a CSM for years and a scientist before that. Always had an ops brain, gravitating toward process and organization, herding cats, and I finally found my spot! 

2. What part of the admin journey keeps you hooked?

I get to use my experience as a former CSM to ask questions that help me develop meaningful process improvements.

3. What have you loved the most in your admin journey so far? 

Positive feedback from my CS team, they make me feel like a wizard. Also the support from my Ops team has been awesome as I dabble in Salesforce admin and took on the role of Gainsight admin late last year.

Hello all -  My name is Dawn Davis -CSM Coordinator, looking to change that to Gainsight Admin by the end of the year.  I am a very new to Gainsight.  We just started our first NPS survey via JO the end of September.  We like the results and all the options with all the reports and dashboards.  I appreciate the Gainsight support team- they have been awesome. Looking forward to learning more.

Glad to be here! I’d count myself as another limited Gainsight admin, as my usage of Gainsight is more focused in Journey Orchestrator than anywhere else at the moment. I’m an Email Campaign Specialist at Recorded Future, serving as part of our Digital Experience team. My overarching goal with Gainsight is to help scale our customer’s experience with our digital journey.

I’m responsible for creating and optimizing our JO programs (1x and recurring journeys), designing both the programs and email templates, while working with various internal teams (CS, training, events, community, etc.) to enable our customers and encourage growth, higher WAU, and better retention.

I came to this role in 2022 after a long background as a hybrid marketer (9+ years in multi-channel communications in the Thoroughbred horse industry), transitioned into email marketing in 2017 (both B2B and B2C, including roles at a conference-focused Oracle User Group company and at Rugs.com), and a brief stint in Change Management at Wells Fargo. I’ve been enjoying learning more about the different facets of Gainsight over the past year and a half, and have been learning even more since my involvement with the past two beta programs (for the Email Template Editor and the Advanced JO Program Builder).

I attended pulse in-person for the first time this spring, and am greatly looking forward to future conferences, as I get more involved in this community. I’m also currently working on obtaining my level 1 Admin certification so I can become more self-sufficient at my organization and less reliant on our ops team, and want to learn more about the Rules Engine and the Events Framework.

My Gainsight Admin Journey started in 2020 and I joined a SaaS organization in the CS Operations team. I was brought in for my program management experience and to build CS capabilities using Gainsight. At the time I was not an Admin but worked very closely with the Admin and it seemed every day I was learning something new and just could not get myself out of the weeds of how it worked. Slowly I was granted more and more Admin privileges. My passion really lives in the Digital Success space I want to be able to support CSMs and drive greater efficiency as well as our customers, providing them the best service at scale possible. While I spend most of my time in email templates, JOs, and CTAs/Playbooks, I also work with reporting, dashboards, and rules engine when needed. 

Welcome to our new members @jason_metzler @jasonaugello @waynedilworth @dayn.johnson @ckeyes_bmc @Santhes 
Looking forward to hearing your inspirational admin journey story! 

Welcome to our new members @Bradleymt @Sarmada Atluru @jaymeb @billasrikanth @tintin926_ @rizaliejean.manayon @karenadornetti 

We’d love to hear your admin journey on here! 

What inspired you to take up the admin career journey and when did you start it?

I have been in customer success for over 14 years and with a couple of different companies who have used Gainsight as a customer success platform (including the one I work for now), when my current employer was considering the tool, I jumped at the chance to advocate for it’s use and benefit and talked to the leadership team on what can be accomplished with the tool (including my own use of saving a customer from leaving by using Gainsight as the tool to see what was happening with them early on). With this, they knew they needed an admin for the customer success operations and asked me to lead it. I have only been the designated Gainsight admin for 6 months, and have my level 1 certification (hoping to take the level 2 soon), but I wouldn’t change the journey for anything! 

What part of the admin journey keeps you hooked?

I love the learning! For me, it keeps me intrigued and i like finding ways to show others how great the product is! Our customer success team has benefited greatly in using this tool and I like that I can provide insight for them and show the more and more what the tool can do. I also really enjoy the Gainsight community! They have been a wonderful addition to my journey in this admin role! 

What have you loved the most in your admin journey so far?

I have learned that Gainsight is a VERY robust customer success platform and while i have used it for some time, there is still so much to learn and share with my colleagues! I am looking forward to continuing to build my network with other admins and learn from them and hoping that they too can learn from my journey thus far! All very new and exciting (and sometimes a little scary), but all worth it! 

Welcome to our new members @blemire0112 @julia_brell @Andy Trevino @Vikas Kaushik @megan.curtis @lauren.geiger 

Feel free to answer any of the questions shared above on the post - looking forward to getting to know you all! 

Welcome to some of our new members @mbennett , @adnandarr , @Jchernowski and @jholtmann 
We’d love to know more about you! Hop in & drop your admin stories onto this thread. 

Hello! :)

I’ve been an admin for 8 years now...[hades].  I was wanting a new adventure & Project Management just was no longer interesting.  It was the same thing day in day out. No challenges.  A VP had purchased Gainsight and had someone juggling their role + implementation & configuration of Gainsight. When I mentioned I was looking for my next adventure, he said perfect, we bought Gainsight and need someone like you to take over. 

I never thought this adventure would last this long, but I kept learning, discovering, & refining.  It’s not boring, that’s for sure.  Another major bonus is the community, being able to ask a question & getting the most helpful responses & guidance is the best thing! And not running into someone who posts the toxic response, is amazing!

One of the best things about this adventure had been the culture that Gainsight & others have created to help support admins, no matter where they are in their journey. Because of that, there are several admins in this community that I admire & continue to learn from!

*cheers*

Heya! I started a little over a year ago with Gainsight. It was a bit of an “accident”. Happy one. 

What inspired you to take up the admin career journey and when did you start it?

I come from a marketing & branding background and have always ended-up getting myself into the weeds of technology implementation (web and all satellite techs, and privacy tech). I decided I wanted to do something new and joined our customer success team in September ‘21 to drive the digital segment (the idea was to scale customer success with a digital/automation program for the long tail. Not be the Gainsight Admin). But consistent with what happened in my past career, circumstances have led me to become the platform product owner. 

What part of the admin journey keeps you hooked?

Workarounds. Facing a roadblock or being presented with a new challenge that I need to solve. I’m a creative problem-solver, and I love the thrill of coming up with new solutions and, sometimes, let’s call them “creative” workarounds to get us where we want to be while we provide feedback to (hopefully) get the product to evolve.

What have you loved the most in your admin journey so far? 

Anything that’s had to do with removing (or reducing) complexity in our processes, cleansing (particularly satisfactory) and enriching data. Seeing the solution to a problem draw itself in my brain as people explain their need, and developing the solution. Getting to drive the process between the lightbulb moment and deploying the solution. Getting to be strategic AND to get my hands dirty (even when the platform drives me cray-cray). 

Hello @lydiamellette, welcome to the group!
So excited for you!!!

Feel free to drop in any doubts or thoughts you have on this group, there are so many supportive admins on here to help you out.