US Admin Office Hours (Tuesday session) - 04/05/22 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

  • 4 April 2022
  • 7 replies
  • 75 views
sdrostgainsightcom
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Hello everyone and happy April!

This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, April 5, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, April 5, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/95579728548?pwd=UGRNbnlmK2MrMFJDV3BNRzlTeERwQT09

 

Meeting ID: 955 7972 8548

Password: 457364

 

For dial-in info by your location, find your local number:

https://gainsight.zoom.us/u/a3hcfBNC2

Scott Drost, Gainsight -- Principal Customer Success Architect

7 replies

L
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Hi, Scott. I’m having trouble rolling daily data up into a weekly figure using Data Designer and need some help. Thanks!

A
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Hi Scott, 

Wanted to discuss abut the best way to report on NPS average score and response rate, can we have both graphs on the same report?

CCP623
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Hi Scott,

I have a quick JO question. I won’t be able to dial in until around the half. 

Colleen

W
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Hi Scott,

 

Two questions:

  1. Would you be able to show me how to create a quick Scorecard fact report
  1. Could you provide a high level explanation on how to create a CTA/Playbook for a specific measure we just created?

Context: We are JUST starting our Gainsight journey and are in the beginning stages of rolling things out 

Thank you!

 

J
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Hi Scott, We want to do a formula field to count the target metric based on the number of companies in a cohort. i.e. 90% of companies should have an EBR in a rolling 365 days. How would we do this? Tried Case expression but am running into issues.

L
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Hi Scott. I won’t be able to make it today after all. I’ll catch you next time. Thanks!

 

E
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Hi Scott, i was wondering if there is any specific training that would help for mass email blasts? Currently right now we create a journey orchestor program and sends the survey to a few contacts. But we aren’t getting as many responses as we like (i think a lot of it is because the email is going to junk mail) and sometimes they ask me to re send to specific people and I’m having issues doing that.

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