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Product analytics in Gainsight PX refers to the process of collecting, analyzing, and interpreting data related to user interactions and behaviors within a digital product or application. Gainsight PX is a product experience platform that offers various tools and features to track and analyze how users engage with your software or application.Product analytics in Gainsight PX allows you to monitor and measure key metrics such as user adoption, feature usage, onboarding progress, conversion rates, user retention, and churn. By leveraging product analytics, you can gain valuable insights into how users interact with your product, identify areas for improvement, and make data-driven decisions to enhance the user experience.Gainsight PX provides features like event tracking, audience segmentation, funnel analysis, A/B testing, and user health scoring to help you gain a deeper understanding of user behavior and product performance. These insights enable product teams, marketers, and custome
In the C360 Customer Goals tab, the user is seeing two of the same goal after adding. This is confusing to some of our end users. There is nothing in the documentation on this being a field that shows all of the recently added goals until you hit dismiss or refresh the page. Is there a way to not show this field or to update the documentation to reflect the actions needed to clear out the orange bar, or to disable it.
Hello - We’re moving our data portal to a new platform that no longer has a means to load usage data into GS. From a health score perspective, we’ll get very limited data - # report executions and # logins (without identifying the user). Brainstorming ideas on how to get a usage score for customer health with limited data and without having a data feed into GS?? The only way to get it in would be manual and that’s not an option. How are you measuring usage of your tools/platforms from a customer health perspective?
IBM Sterling B2B Integrator , IBM Sterling File Gateway, Connect Direct Monitoring Tool Pragma Edge Jarvis Monitoring tool (Jarvis) provides integrated monitoring and altering capabilities for IBM Sterling B2B Integrator/IBM Sterling File Gateway platforms. Jarvis check and alerts on: System Health Application Health Application Logs Cloud Logs Reduce your operational cost of IBM Sterling B2B and MFT platform by centralised monitoring and alerts About Pragma Edge INC. Pragma Edge is a software, SaaS, and consulting services company that drives digitization data integration and process automation. We are one of the fastest-growing companies in the United States. We are achieving this growth by helping our customers to achieve their goals, delivering innovation, collaboration, and agility with solutions and services that improve their bottom line and business operations. We are a team of "Does and Thinkers" who take a pragmatic approach addressing the needs of our customers. Learn
Hello Everyone! I am proud to publish the requirements for becoming a Champion here on the Community! If you don't know what a Champion is here on Community this is a brief description: Champions are the people who are asking lots of questions, frequently active, helping others in the Community, and overall making it a better place for everyone. To become and maintain your stats as Champion you need to: [list=1] [*] Have a minimum of 1000 points [*] Earn at least 200 points a month [*] As always ensure that you follow the [url=https://community.gainsight.com/gainsight/topics/gainsight-community-guidelines-may-2018]Community Guidelines[/url] [/list] Champions who have become inactive after three consecutive months may lose their status, but can be reinstated when all requirements are fulfilled. These guidelines are subject to change as needed.
Hi all, For those of you who don't know me, I lead the Customer Advocacy team at Gainsight. We're doing research on how Gainsight can better help drive advocacy and would love your input on the below questions: -- What advocacy tools do you use today? -- How, if at all, do you integrate these tools with Gainsight today? -- How would you like to see Gainsight better integrate with the advocacy world over time? Thanks for your input!
How do you manage reporting on all of your Journey Orchestrator Program's success?How Panadoc is doing it right now for Expansion Campaigns: https://share.getcloudapp.com/9ZuQ00YbHow we have done it for some of our feature adoption Campaigns to measure impact of those in the past:https://share.getcloudapp.com/d5uRPP66 https://share.getcloudapp.com/OAunWW47
During [url=http://www.gainsight.com/pulse/]Pulse 2017[/url] the Gainsight Client Outcomes Team organized a Circles of Success & Birds of a Feather Program, featuring [b]group discussions[/b] for [b]Gainsight customers[/b] focused on [b]key topics and challenges[/b]. We had such engagement from our customers we wanted to keep the conversation going on Community. One of the topics we discussed was [b]1:many Customer Success[/b]. Here are a few of the questions that we discussed: [list=1] [*]How are you structuring your proactive touch points? What challenges have you seen in this structure? [*]How do you scale client growth with limited CS resources using best practice techniques and technology? [*]What is a good cadence when reaching out to customers who are low touch? [*]How do you collaborate with internal teams such as Marketing, Technical Comms, etc. [*]What goals do you have for your team? How do you measure the impact of your 1:man
At Gainsight, our brand is very important to us. Our Customer Success team constantly engages with customers, so we have numerous opportunities to convey Gainsight’s personality. Our team uses several tools to serve as brand ambassadors, including [url=http://www.gainsight.com/customer-success-products/gsnap/]Gsnap[/url], CoPilot outreaches, [url=http://www.gainsight.com/customer-success-management/?q=tales+of+groc]Groc[/url], [url=http://www.gainsight.com/customer-success-management/?category=top-posts]blog posts[/url], and [url=http://www.gainsight.com/customer-success-management/?type=webinars]webinars[/url]. [i]How does your team serve as a brand ambassador? [i]What tools do you use? What goals do you hope to achieve?
During [url=http://www.gainsight.com/pulse/]Pulse 2017[/url] the Gainsight Client Outcomes Team organized a Circles of Success & Birds of a Feather Program, featuring [b]group discussions[/b] for [b]Gainsight customers[/b] focused on [b]key topics and challenges[/b]. We had such engagement from our customers we wanted to keep the conversation going on Community. One of the topics we discussed was [b]High Touch Customer Success[/b]. Here are a few of the questions that we discussed: [list=1] [*]What does high-touch customer success really look like? How do you have valuable discussions with enterprise clients? [*]What are some best practices for high touch customer success with large, enterprise clients who are extremely technical? [*]How do you know how much investment of time to expect from your customer? [*]How do you avoid falling into the trap of just doing everything for the customer, instead of enabling them to do it for themsel
Are we able to pull data on template usage by Playbook and see which CSM's used what templates during specific months
Are we able to pull data on template usage by Playbook and see which CSM's used what templates during specific months.My team has requested the template usage data per Playbook like the Success Plan view which are available and viewable within the dashboard.My question is: Is there something similar to viewing the Playbook template data in Gainsight?
When creating an engagement and wanting to edit in-app to tag a UI element, we are unable to do so. Our Web Application Firewall (WAF) which controls our endpoint thinks the Gainsight payload looks like a SQL injection and blocks it. How can this be resolved?
Forrester analysts are currently conducting a survey on B2B Customer Engagement Value Realization and looking for additional CS participants. This is about how customer marketing, customer success, and customer experience teams’ roles are growing and changing. The survey is anonymous and respondents will receive a copy of the final report (if you share contact info) when it’s published.If you’re interested in participating, you can read more about the survey details and requirements here.Take the Forrester surveyThe deadline to participate is April 14.[This is not a Gainsight Marketing effort - we are sharing on behalf of our Forrester network.]
[b]January 31 at 10:00-11:30 AM PT - Gainsight Roadmap Webinar [/b]-- [url=https://attendee.gotowebinar.com/register/5782829009709319169]Register[/url] Gainsight's VP of Product, Karl Rumelhart, shares what's planned for Gainsight's product roadmap and what it means for you. Gainsight has a major release planned for Feb. 21, so you'll want to tune in and see a preview of what's coming soon, as well as what we're working on for future releases!
PulseLocal Austin has been meeting every 2 months since June 2015 which means our 20th meet up will be Nov 14th! Please tell all your Austin-based colleagues to join us by registering [url=https://pulselocal.gainsight.com/events/details/gainsight-austin-presents-evolving-a-customer-success-org#/]here[/url]. Our original PulseLocal Austin President, Beth Yehaskel, is returning to share her insights on building a success organization from a support model. Beth (formerly VP at Spredfast) is now leading the team at Jungle Scout. We're excited to wrap up 2018 and our 20th meet up with a bang!
Hi All, We really appreciate all of the product inputs that our customers take the time to share with us on the Community. Your feedback helps us build better products and services, and stay in tune with what customers want, need and expect. We want you to know that our product team listens and carefully considers your ideas and concerns. I'm happy to report that we have implemented your suggestions! Here's the complete [url=https://docs.google.com/spreadsheets/d/1Y2i9JZ-OzSUHlKlqqKvlqpyvTVaVBROmA-XWJdbv868/edit?usp=sharing]list[/url]. Please revert for any queries Email : email@example.com
Is any of you involved in creating awareness/enablement campaigns for end users that you are not in direct contact with? The challenge is to get your contacts to reshare the posts you send them. I am involved in such situation and having quite a challenge with these gatekeepers. Aside from - promoting the adoption value of these campaigns - not calling them "campaigns" so they do not get confused with marketing tactics - making them conveniently available to follow their deployment schedule - offering the capability to understand the reach and the impact on usage I am thinking about - offering.gifts certification when we can see total shares in hundreds or thousands - providing access more often to goodies like infographics, videos, etc. What has been your experience? Any good tip or word of advice?
Hello, We are also looking for a better process on our user/license managment. Wondering what other teams are doing to track their user licenses as well as how they are set up if a new user joins. We woud like to track and audit this periodically so that we know which users are applied which licenses. Does anyone have a process that they have seen work around this idea? Thank you for any feedback!
[list] [*]Leverage [url=http://www.gainsight.com/customer-success-best-practices/how-we-use-success-plans-to-achieve-predictable-value-delivery/]Success Plans[/url]. Success Plans help you create a roadmap (sometimes known as account plan) for achieving your customer’s objectives. [*]Demonstrate value to your customer with tailored content from [url=http://www.gainsight.com/customer-success-products/success-snapshot/]Success Snapshots[/url], which automate meeting presentation preparation. [*]Track your interaction using [url=https://support.gainsight.com/hc/en-us/articles/207174118-Milestone-Usage-Analytics]Milestones[/url]. Milestones represent major events in the customer journey. Examples of milestones include key onboarding stages, health check, training delivery, QBR/EBR, annual renewal, and marketing campaigns. You can view a customer’s Milestone history in the usage section of the C360. [*]Trigger data-driven Calls to Action to identify at-risk customers and potential expansion
During [url=http://www.gainsight.com/pulse/]Pulse 2017[/url] the Gainsight Client Outcomes Team organized a Circles of Success & Birds of a Feather Program, featuring [b]group discussions[/b] for [b]Gainsight customers[/b] focused on [b]key topics and challenges[/b]. We had such engagement from our customers we wanted to keep the conversation going on Community. [b] [/b]One of the topics we discussed was [b]Onboarding[/b]. Here are a few of the questions that we discussed: [list=1] [*]What resources do you enable your sales team with in order to showcase the onboarding process with prospects? [*]What handoffs exist during onboarding? How do you transition from prospect to customer? What is the most important first thing to do with customers after they purchase? [*]When do you inject a CSM in the process? How long does the CSM stay with the account? What's the transition plan look like? [*]What are some best practices for successful tra
Ready to test your level of Gainsight technical geekery? Grab a friend (or it’s best with a group!) and your iPhone, and show off all that hard-earned knowledge!(You will also prove your technical skill by installing this app, because this process is crazy.)Download the free “Phrase Party Lite” app. (The original “Heads Up” app from Ellen Degeneres costs real money to download. 🙅) Download the Gainsight Admin Edition file Click the blue arrow icon, then ‘Downloads’ Select the Phrase Party file Click the “Share” icon in the top right Select Phrase Party You did it! 🎉 🏆 Game on! The app may ask for camera/mic access. You can deny both. Choose a Game Mode in the top right. We recommend Party Heads! (Party Heads how-to video) Scroll the horizontal Category bar to find Custom at the end
During [url=http://www.gainsight.com/pulse/]Pulse 2017[/url] the Gainsight Client Outcomes Team organized a Circles of Success & Birds of a Feather Program, featuring [b]group discussions[/b] for [b]Gainsight customers[/b] focused on [b]key topics and challenges[/b]. We had such engagement from our customers we wanted to keep the conversation going on Community. One of the topics we discussed was [b]Health Scores[/b]. Here are a few of the questions that we discussed: [list=1] [*]What health scores have worked best for different organizations? Do you see trends based on the industry? [*]How do you divide your customer base to ensure that the parameters around your health scores are relevant to them? [*]How are customers creating health scores across multiple product offerings? [*]How do you report on health scores? [*]How to approach a customer with a low health score (full transparency or some sugar coating)? [*]How do you measur
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