Hello GameChanger Community 3.0
Since it’s inception, The Technology muscle of the GameChanger Community (let’s call it ver2.0 since it’s last upgrade in 2019), had always been strong. That is very apparent from our heavy duty Ideas and Product Discussion usage.
While the Technology muscle grew, we knew that Gainsight stands for a much larger cause: of leading this very Human Customer Success Revolution. That not only includes the SAAS tech part of it but also Product-led growth, CS Operations, CS leadership, strategy and now Community aspects too.
We realized that as a Community we had some catching up to do with dazzling brand ‘Gainsight’. 💫
As you might have noted, with Pulse this year, we took some steps to expand our legacy Product-Support & Ideation centric Community ver 2.0 into this destination for People, Process and Tech for Customer Success.
For e.g. you can meet
Or this very interesting convo between
Or learn from Janae Andrews’s story about building a CS team from ground-up
Today, although Product-Ideas remain our dominant use case, the conversation has expanded way beyond.
Let’s go through the tactical pieces of this new look.😎
Reorganizing around Customer Success Inspiration
If you are a CS Leader, CSM or in CS Ops, you now have a focused venue to “Discuss tactics to help you and customers achieve incredible success”, which is separate from the Product Discussions and Feature requests.
This new GameChanger Community, has simplified to 3 very basic routes-to-value, from the earlier 6 routes to value if you remember.
This challenge for simplification was thrown to us by inSided mastermind
Teased here and delivered today, a logical distinction between Community and other Gainsight.com properties
This bril idea comes from our designer Silviu
The fresh pink Community 3.0 took a small village
About this, we want to hear from you but here’s what we did to deliver:
Strong strategic leadership from Community friends
Two wizards we’ve increasingly started depending on to deliver incredible Community projects without breaking a sweat. They are
The same 2 guys who delivered the complex Ideation migration and upgrade last month.
We are proud to bring to you the refreshed GameChanger Community 3.0 at Pulse 2022 that only tries to emulate the magic cauldron of CS brainpower that Pulse is.
Let us know in Comments below how the new Design makes you feel.
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