US Admin Office Hours (Thursday session) - 07/09/20 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread


Userlevel 6
Badge +3

Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, July 9, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, July 9, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

One tap mobile

+13126266799,,253252739#,,1#,864010# US (Chicago)

+16468769923,,253252739#,,1#,864010# US (New York)

 

Dial by your location

        +1 312 626 6799 US (Chicago)

        +1 646 876 9923 US (New York)

        +1 301 715 8592 US (Germantown)

        +1 346 248 7799 US (Houston)

        +1 669 900 6833 US (San Jose)

        +1 253 215 8782 US (Tacoma)

        888 475 4499 US Toll-free

        877 853 5257 US Toll-free

 

Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO


4 replies

When I pull our Snapshot report, it is doubling the number of accounts that we have.  This has happened before after major changes to Scorecards.  Just a brief explanation as to why in case someone else goes through this.

If time allows, Data Designer is multiplying the records that I am bring in, even though we have Account ID to Account ID mapped.  Example:  We are bring 6 records from the Opportunity Object, 6 from Events Object, when we merge them it has a total of 36 records.

Badge

Hi Scott,

Following up on the rule I talked about on Tuesday. Want to walk through how exactly I would go about populating "Previous ARR" and "ARR"

 

Thanks

Userlevel 2
Badge +6

Hi Scott,

Working on a report that would show the total number of accounts and the number of QBR’s that have been done by CSM.  Just need help filtering out some data.  THank you

 

Userlevel 6
Badge +3

Hello all - thank you for joining today’s session.  Here’s a link to the recording for those who’d like to review some of the processes we walked through:

https://app.gong.io/e/c-share/?tkn=ctdnyl1fmtup1m76of17s1pob

Reply