US Admin Office Hours (Thursday session) - 07/09/20 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

sdrostgainsightcom
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Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, July 9, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, July 9, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

One tap mobile

+13126266799,,253252739#,,1#,864010# US (Chicago)

+16468769923,,253252739#,,1#,864010# US (New York)

 

Dial by your location

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        +1 646 876 9923 US (New York)

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        +1 346 248 7799 US (Houston)

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        +1 253 215 8782 US (Tacoma)

        888 475 4499 US Toll-free

        877 853 5257 US Toll-free

 

Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO

Scott Drost, Gainsight -- Principal Customer Success Architect

4 replies

sdrostgainsightcom
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Hello all - thank you for joining today’s session.  Here’s a link to the recording for those who’d like to review some of the processes we walked through:

https://app.gong.io/e/c-share/?tkn=ctdnyl1fmtup1m76of17s1pob

Scott Drost, Gainsight -- Principal Customer Success Architect
Dkirkpatrick
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Hi Scott,

Working on a report that would show the total number of accounts and the number of QBR’s that have been done by CSM.  Just need help filtering out some data.  THank you

 

Every Second Counts!
K
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Hi Scott,

Following up on the rule I talked about on Tuesday. Want to walk through how exactly I would go about populating "Previous ARR" and "ARR"

 

Thanks

R
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When I pull our Snapshot report, it is doubling the number of accounts that we have.  This has happened before after major changes to Scorecards.  Just a brief explanation as to why in case someone else goes through this.

If time allows, Data Designer is multiplying the records that I am bring in, even though we have Account ID to Account ID mapped.  Example:  We are bring 6 records from the Opportunity Object, 6 from Events Object, when we merge them it has a total of 36 records.

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