Using Google Analytics GA4 with Adoption Explorer

  • 10 April 2021
  • 2 replies

Userlevel 2

Hi guys. We have a web portal and separate native mobile app that we use Google Analytics for tracking analytics. For the mobile app, it’s using “GA4” which no longer has the views from Google Analytics and as I understand it the views are what are used to bring the data into Gainsight through Adoption Explorer. I believe GA4 is the latest version for Google Analytics, and would love to know how others have managed to get the data from GA4 into Gainsight. The local Gainsight team are trying to find out from Google directly for us but nothing back yet.






Best answer by skalle 20 May 2021, 13:55

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2 replies

Userlevel 3

Hi @jnoble100 

The engineering team has evaluated this and we are now working on supporting GA4 as well. Given Google changed the API’s and the way the fields are called etc, we need to change from our end too.

Also GA4 is in Beta stage and hence we plan to support both GA3 and GA4 . We will be targeting end of Q2 for this release.



Userlevel 2

Thanks for the update Sailaja, good to know.