Low-Touch (Pooled CSM) Model

  • 6 October 2022
  • 7 replies
  • 341 views
thunziker
Userlevel 1

Let’s revisit the low-touch, pooled CS model. What’s working, what’s not? 

Would love to chat with fellow CS leaders in regards to how you successfully rolled this out. 

Tyler Hunziker, Director of Customer Success @ Dental Intelligence

7 replies

yuniyal
Rank
Userlevel 5
Badge +3

@thunziker We have a webinar tomorrow at 10 AM PST where we will be discussing low touch (pooled CSM) model in detail. It would be great if you can register for it. Here’s the community post link.

Senior Customer Outcomes Manager
kiranpanigrahi
Rank
Userlevel 4
Badge +2

@yuniyal let’s invite @thunziker to our webinar on March 28th. 

KP
revathimenon
Userlevel 7
Badge +3

@yuniyal something you might want to look at.

Where focus goes, energy flows.
Z

Great, thank you @thunziker - I just sent an email but it bounced unfortunately?
If you get chance, try emailing mine - zoe.marshall@arbor-education.com

thunziker
Userlevel 1

Hey @Zoe Marshall, let’s do it! Feel free to email me and let’s connect. thunziker@denalintel.com

Tyler Hunziker, Director of Customer Success @ Dental Intelligence
Z

I’d be keen to chat about this too @thunziker if you’re still keen to?

seth
Rank
Userlevel 7
Badge +5

Wanted to make sure you saw this, @thunziker !

 

Director of Community, Gainsight

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