Question

Lightning Usage: Timeline Activities and Meeting Type

  • 20 September 2019
  • 6 replies
  • 79 views
james_whitehead
Userlevel 3
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Good Morning-



One of our CSMs just brought this to my attention. When you are in Salesforce Classic and try to assign a Meeting Type to a Timeline Activity, the list selection populates “UP” on the page visually:







When you have Lightning enabled, the selection list populates “Down” on screen real estate, requiring you to scroll unnecessarily:







We're already struggling with CSM adoption of the Gainsight platform because of the many issues with speed/responsiveness/overall usability of the platform, and this extra scrolling isn't helping.



Is anyone else seeing usability issues being induced by Lightning?



Thanks



-Jim


6 replies

heather_hansen
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@james_whitehead That's weird. That doesn't happen in our instance. It drops down the same as in Classic.


james_whitehead
Userlevel 3
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Does it populate "Up" on your screen real estate or "Down"?


heather_hansen
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Userlevel 7
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It does Down for both.



Lightning:







Classic:






sai_ram
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Userlevel 7
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@james_whitehead Is this issue solved or still exists? Please raise a support ticket if still exists, our support team are experts in solving such cases.



Please let us know if you need any help!


james_whitehead
Userlevel 3
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Hi Sai-



Support did fix the issue.



Thanks



-Jim


sai_ram
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Userlevel 7
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thanks for the update!


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