Edit formatting of inline survey question
I am setting up my first AO with an inline survey question. Seems pretty easy, although I do have one knit-picky thing: the question is not being displayed in the same formatting I have setup in my email template. Furthermore, I am not seeing a way to change that. Not a huge thing, but the change in formatting mid-email is somewhat distracting.
Any ideas folks?
Thanks!
Any ideas folks?
Thanks!
Hi Ben,
I am following the post as I am curious as well. Does it not give you the option to format the survey while making the survey?
I am following the post as I am curious as well. Does it not give you the option to format the survey while making the survey?
Hey Cameron. Thanks for your replies! I am actually using the "Question" functionality rather than the "Button" function in your screenshot. What I am seeing is that the formatting the email received by the customer is different for the actual survey question text. Different, that is, from the rest of the email formatting.
No problem Ben, I am newer to the software. I am going to play with it more. You have me curious haha.
Ben, the inline survey question's formatting can't be edited; it comes from default formatting that Gainsight ships. We've added our product manager to this post for further comment. Thanks for your question!
Hey Sai! This is a great step in adding flexibility there. I would love to see font be an option down the road as well. Thanks!
@Ben, Will update you here once we consider the above request. Thanks for sharing
Our Release notes is out,please refer the Release notes for more info.
Our Release notes is out,please refer the Release notes for more info.
The comment is a new issue/problem.
Please reference the new conversation here: Inline NPS question template formatting problem
Please reference the new conversation here: Inline NPS question template formatting problem
Leanne, I forked your comment into a new post, because it sounds like a unique problem with the NPS in-line question template.
Agreed….this solves “Solved” but it certainly is not (to my knowledge). I’m hitting a similar issue myself and came to Community to see if it was possible to customize the look of the inline survey question.
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