Inline NPS question template formatting problem

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  • Idea
  • Updated 4 months ago
With this new formatting option (or even independent of it), is there any way to control the width of the inline question in the email template?  This looks fine on preview, but stretches waaaay out when I actually send a test email.  



Note: This conversation was created from a reply on: Edit formatting of inline survey question.
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Leanne, Champion

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Posted 8 months ago

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Abhishek Sivaraman, Senior Product Manager

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Hi Leanne,

Is the email template you are using in As is Or Responsive Mode?

One of the reasons this might happen is that the template is in responsive mode.

Thanks
Abhishek S
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Leanne, Champion

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Hi Abhishek, 

Thanks for responding, but I have no idea what you're talking about.  How would I go about finding out if my email template is using As is or Responsive mode?
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Abhishek Sivaraman, Senior Product Manager

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Hi Leanne,

Oops! I had attached a image which was not uploaded in my previous comment. Sorry for that.

Please navigate to Email Template and see this option and check if the option is Responsive. If that is the case, please change it to As Is and try doing a test email and see if you are still facing this issue.



Thanks
Abhishek S
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Leanne, Champion

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Ah, yes.  That was it.  Thanks!

Any chance of adding an option where the text of the email could be "responsive" while the inline survey question is "fixed"?  
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Sai Ram Pulluri, Official Rep

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Hi Leanne, Since this is a new enhancement request, changing this to an idea post. 

Will update you here once we consider your request.