GET STARTED NOW
Gainsight has a purpose-built feature for tracking leads generated by CS team and ensuring those leads are effectively managed across Gainsight and your CRM.
Want to get started with CSQLs in Gainsight?
See attachment at the end of this post for the slides.
LEARN MORE
A Customer Success Qualified Lead (CSQL) is a lead that comes from an existing customer and has a high potential to be a successful long-term customer.
- CSQLs are similar to Marketing Qualified Leads (MQLs) and Sales Qualified Leads (SQLs), but they are considered higher value because they come from existing customers.
- CSQLs are generated by the Customer Success team, who interact closely with customers.
- CSQLs are a source of lean revenue because they come from existing customers. Organizations use CSQLs to increase revenue from existing customers.
