I would like the ability to trigger actions once an email is sent to a user without having to write a separate rule to do so based on Email Logs object.
For example, once a user receives a certain type of email, I want “Received XYZ Email?” to be updated to True for that account. To do this now it seems I need to write a rule based on the Email Logs object, possibly using “Triggered On” date, but I’m not even sure.
What’s more is, if I want to check if that email was sent within 2 days of the original contract date or so, there is no Account ID lookup I can add to the Email Logs object because it isn’t editable. So I have to combine objects...and the Original Contract Date field we created on the Customer Info object isn’t even available in Data Designer.
I feel that reporting on email programs and triggering actions based on the results of the program and being able to do so WITHIN THE SAME JO program is an intuitive feature to have but instead I have to jump through hoops to see if a client received the email within 48 hours as policy dictates.
Maybe I am missing something here?
Best answer by dan_ahrens
View original
