Users accessing our support portal may have the need to view all of the tickets for their company/organization. This updated access gives you the ability to view any tickets submitted by users in your organization.
📌 View our All-Product Community-powered Support experience.
How do you Subscribe to your Org-wide tickets status?
You need to be set up by the Support Team first.
NOTE: For PX Customers, this gives you the ability to see tickets at the SUBSCRIPTION level.
Email support@gainsight.com requesting your user to be Upgraded to view all of your Organizations Requests.
- Once you are enabled, use your Gainsight Support login to Check your existing tickets.
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This page lists all your Requests with us under ‘My requests’ and tickets raised by anyone in your org under ‘Organization requests’
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Click Follow to be notified about the progress of these requests
Also note the ‘Check your existing ticket status’ page can also be reached from the ‘Support’ dropdown on the header of the support@gainsight.com page
Don't have a Gainsight Support Login?
Email support@gainsight.com requesting your user to be Upgraded to view all of your Organizations Requests.
Please check
