% Completion of QBRs
Higher tiers: Goal of executing 100% of your QBRs on a quarterly basis
Lower tiers: Goal of executing 85% of your QBRs on a quarterly basis
X number of QBRs per quarter
Thanks!
Best answer by jeremy_curry
View originalQBR CSM Goals
We're looking at refining the QBR goals of our CSMs now that we have Gainsight. I'm curious of the goals that you have for your teams. Here are some examples of goals we are considering:
% Completion of QBRs
Higher tiers: Goal of executing 100% of your QBRs on a quarterly basis
Lower tiers: Goal of executing 85% of your QBRs on a quarterly basis
X number of QBRs per quarter
Thanks!
% Completion of QBRs
Higher tiers: Goal of executing 100% of your QBRs on a quarterly basis
Lower tiers: Goal of executing 85% of your QBRs on a quarterly basis
X number of QBRs per quarter
Thanks!
Userlevel 2
Hi @chad_horenfeldt_c2ba52 ,
Some that we have either used in the past or would like to look at in the future include:
Hope this helps!
Some that we have either used in the past or would like to look at in the future include:
- Avg health score for on-boarding accounts
- Avg health score for established and expanding accounts
- Retention by # of Accounts
- Retention by # of Users
- QBR with all customers in a year (Measured quarterly as Total Number of Accounts / 4)
- NPS
- Median Onboarding Duration
Hope this helps!
Thanks Jeremy!
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