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Issues with community newsletter email

I recently sent out our first monthly newsletter to community members and design issues were noticed in that email. When I sent the test email to admins, everything looked fine. I have attached a snapshot of it for your ref. When we launched the campaign, the email just looked too wide at the receiver’s end. Has anyone experienced this? Wondering what I did wrong here. This is the test email snapshot where banners look fine 👇🏽 This is the final email that was delivered to community members and you can see the hero banner looks too wide 👇🏽

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KellyBebenekVeteran Rookie

Gifting points to others as a thank youOpen

Building off of this idea - It would be amazing if our customers receive certain number of points each month that they could give away, so when another customer answers their question they can award them thank you points.I know we can give points for best answers but it will mean more if the Customer member could get certain points each month to award other members.

5 minutes ago

dayn.johnsonAll Star

Dynamic JO needs additional data types if we are not allowed to do Custom Field Mapping.Discovery

Title says it all. This issue (lack of Custom Field Mapping) was addressed in a post that’s hidden behind the private Dynamic JO beta group walls. It has not been solved, and it is (and will continue to be) a major pain point until a solution is implemented. @vmallya, is this something that’s on the roadmap to be re-released in dynamic JO, since the feature was present in advanced JO and was removed? Seems to be a pretty common use case.When building case fields in the dynamic JO, we’re only allowed to choose from three data types (number, boolean, string). This becomes an issue when we then try to map those case fields to an email field in the template. Those fields (as strings) are only available in the name fields. For comparison’s sake, in advanced JO, this was never an issue, since we were able to quickly map those strings to an email data type (or any other data type available in the Custom Field Mapping). Would it be possible to add additional data types in the Dynamic JO Ca

10 minutes ago

sarahmiracleACE

Allow calculated GSID field to be used in JO program CTA OwnerNew Idea

I have a longer running program that fires off a CTA to the CSM on the account. I learned recently that I cannot use a calculated field to ensure the CTA is being assigned to the new CSM on the account, if there was an account transition that took place during the time of the journey. Please allow us to use calculated fields in the CTA Owner dropdown for CTAs created from JO. This means that I will not be able to use the JO functionality to create the CTA and will instead need to use a Rules Engine.

15 minutes ago

Al MRegistered User

New JO Program CSV RequirementsNew Idea

Hi all, I am finding with the new JO program builder uploading a CSV seems to quiet restrictive.A lot of stakeholders will have several different fields when sharing data, so this just leads to spending time cleaning up CSV files so the fields match exactly. This was not an issue with the previous JO program builder. Are there any plans to make this less restrictive or does anyone have any suggestions to save time with this? Thanks all!

51 minutes ago

baji_bathulaGainsight Employee: Veteran Rookie

Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 16/05/2024

This thread is for the Admin Office Hours session for Thursday May 16th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 Ind

59 minutes ago

lewysgammondphiShoshin

Send email campaigns to event RSVP listsOpen

It would be great to send email campaigns based on those who have RSVP’d an event.I don’t know if anyone can maybe suggest a way of doing this already, but I’m not sure from what I’ve looked at.Thanks very much.@olimarrio

1 hour ago

SebastianGainsight Product Manager

Groups

Invite users to groups using invite linksTutorial

What are group invite links:Invite links are an easy way to invite users to groups.Any end user who clicks on a group invite link will automatically become a member of the group without having to click "Join" (public groups) or "Request to join" (private groups). For private groups, the invite links allow the applicant to bypass community manager approval. End users automatically become group members, once they click on the join link. When to use group invite links:Invite links are available for public and private groups. You should use invite links if you aim to get as many members as possible to join your groups. We do NOT recommend using invite links for groups containing sensitive information. Invite links should be used for groups that are interests, role or location based (for ex: Amsterdam group, Designers groups). Where get to the invite link:Go on the Group detail page in Control Click "Invite members" on the top right Copy the invite linkYou can now share this link with anyo

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1 hour ago

StuartAll Star

Customer Success (CS)

CS CSQLs to SFDC Leads - is it possible to add additional fields to push to SFDC?

Hi folks, We’re looking to deploy CSQLs syncing to the Lead object in SFDC. Lead records in our Salesforce instance require certain fields to be populated to pass validation. The payload is currently only passing the following fields:Company Description Email First Name Last Name LeadContact LeadStatus SourceIs it possible to add additional fields to be synced? I’m unable to find a way, either in table view or detail view, to add the fields we require to sync to SFDC. I’m hoping there is functionality I just can’t see, rather than having to store the leads as GS Leads only then configuring a separate rule to push to SFDC. Appreciate any insight folks have! Thanks, Stuart

1 hour ago

jillian.bejtlichShoshin

Customer Communities (CC)

Quick Links Widget - 4 Across?

I think I’ve tried every change I can think of but just can’t get my Quick Links widget to do 4 across like Gainsight has on their home page here: I can only get 3 across (with 3) or double stacked rows of 2.What am I missing?

2 hours ago

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StuartAll Star

Customer Success (CS)

CS CSQLs to SFDC Leads - is it possible to add additional fields to push to SFDC?

1 hour ago

jillian.bejtlichShoshin

Customer Communities (CC)

Quick Links Widget - 4 Across?

2 hours ago

Hannah BaileyTeam Captain

Customer Communities (CC)

Draft Events - where to access them?

Hey! Love that we can save events as drafts, but having a hard time trying to find those drafts after saving. I saved the draft, went back into events page and not see it. And there are not filters to add to only show “draft” events. How do i access “draft events?”

15 hours ago

taylorfrissRegistered User

Customer Success (CS)

Can you pull User Login History from the Gainsight API?

We would like to pull User Login History or at least Last Login Date from the Gainsight API, to facilitate internal reporting. There are things in G360 that aren’t calculated how we want them to be and we would like to centralize our software adoption reporting internally.

16 hours ago

mcookseyShoshin

Customer Communities (CC)

How do you manage your moderation queue?

Curious to know how other admins manage their moderation queue in the admin portion of the site.When you read an item -- or manually mark it as “read” -- it seems to disappear from the queue (at least until a new comment comes in). I’d like to maintain a zero moderation queue list, and I am curious if others do this, and what the most efficient way is to work in the moderation overview section.

17 hours ago

grindrodeRegistered User

Product Experience (PX)

NPS Surveys and how are people using them to get the best response rate?

Here is IRIS we would love to start sending NPS surveys via Gainsight so any information from anyone using these on how they do this to get the best response rate would be much appreciated :). Things like at what point in the user journey does the survey pop up, and is a user able to dismiss and look at the survey later and also can it be pinned (not dismissed) until a user selects the score (other feedback could be optional...) and average response rates that you have seen.Thanks in advance!

20 hours ago

Gabmorris36Gainsight Community new member

Customer Success (CS)

Sending email using JO to an EMAIL DISTRO LIST

I am wanting to send a comm to a few email Distribution Lists, where groups of people receive emails using just one address. Is this something JO has the capability of doing? Ex. Send to: abc@test.com (put as participant) Received By: a@test.com, b@test.com, c@test.com, etc. Thanks!Gab

20 hours ago

dstokowskiGainsight Employee: ACE

All About Pulse

At Pulse 2024 Join Kat Kenny and Denise Stokowski for our discussion about the partnership between CS and Product

Kat Kenny and I will be sharing what we do here at Gainsight to stay closely connected and collaborating between CS and Product. And, of course, we’ll sprinkle in some of how we leverage Gainsight products to do that. We won’t only talk about our products I promise! We’ll cover our processes, learnings and ways we continue to evolve that partnership

1 day ago

jivanovaVeteran Rookie

Customer Success (CS)

Customize User Profile in Gainsight CS

We would like to enable our CSMs to add some custom fields on their profile, ie title, links, etc. to be then used as tokens in email templates. Is there a way to customize what fields are displayed/edited on the user profile in Gainsight CS (not Community)?As an admin I can edit the user profile and add the custom info manually but obviously I do not want to grant the same user access to all CSMs. The only workaround I found is a report out of a new low volume custom object where the fields are editable. I’d have to duplicate the user object more or less to achieve this.

1 day ago

katie.rayRegistered User

Customer Communities (CC)

Community Launch Ideas

Hey Team! We’re about to officially launch our new community and Im looking for examples (graphics, linkedin takeovers, etc) for launching the community! Thank you!

1 day ago

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Spotlight

Gifting points to others as a thank youOpen

Dynamic JO needs additional data types if we are not allowed to do Custom Field Mapping.Discovery

Allow calculated GSID field to be used in JO program CTA OwnerNew Idea

New JO Program CSV RequirementsNew Idea

Send email campaigns to event RSVP listsOpen

Invite users to groups using invite linksTutorial

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