A customer has the following use case:
Their marketing team will be using Gainsight for 1:few (not 1:many) by using Gmail assist. However, Timeline does not support logging to multiple contacts. What is the best way to log these appropriately to the right customer's timeline? Eg use case: reaching out 1:few for focus groups, case studies, speaker engagements. This is something that our marketing team does too. They are not sending a mass email but an email to some customers informing them of an event or requesting customers for some advocacy activities. This is not a JO use case, although JO does not sync with timeline as well.