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revoteGolden Ruler

System emails breaks down when using Gmail app

I just renewed our System emails. I have tested them with Outlook and iOS native email client and email´s are there ok.Now our users reported, that when viewing System email in Gmail client (or from web) footer “jumps” to the left: Notice also that scroll bar in the bottom.This occurs only with Gmail app so is this problem in my email template and the code, or where? How to fix this? 😊

1 hour ago

sarahmiracleACE

Required field option in Gainsight Home (GS Home)New Idea

In C360, when you make an attribute field editable, there’s an option for whether it’s “required” or not.In Gainsight Home, there is no option for making it “required.” Gainsight includes a “None” option on picklist values even if the admin does not add it themselves. In C360, you can avoid letting a user choose “None” by making it “required.” However if you include that same editable field in GS Home, the user is able to choose None as a value with no error. This is a huge issue for data governance and needs to be addressed!

1 hour ago

KatLeongGainsight Employee: Veteran Rookie

All About Pulse

Registration for Pulse 2024 is LIVE!

The word is finally out! We’re so excited to announce that Pulse 2024, the largest industry event for customer-led SaaS leaders, is open for registration!If you are looking to use up some of that remaining 2023 budget, get a head start on 2024 planning, or seeking to advance your career with the latest insights in Customer Success, this is a great time to secure your spot at Pulse.Save The Date:Date: May 15-16, 2024 Location: America’s Center, St.Louis, MO Attendance: 3,000+ Customer Success, Community, Product, and Customer Education professionalsSuper Early Bird pricing is available NOW so register today to lock in the lowest ticket rate! Why did we choose St. Louis for 2024? Great Question! Since 2013, Pulse called San Francisco home.We’ve decided to move to St. Louis to make Pulse more accessible to our entire community nationwide!You can read more about the decision here in our blog post!

1 hour ago

mfifisRegistered User

rhallVeteran Rookie

Platform visibility needs changing to allow admins to access the Community when it is offlineOpen

If you are wanting to make significant changes to your Community which require both changes in the admin console and via the Community “Customize” button, you cannot do this in offline mode. Therefore you cannot make these changes without users being able to see incremental changes. This isn’t ideal for some situations. There needs to be an option to allow admins to customise the Community user interface (widgets, CSS, etc) while the Community is offline. There are some areas where the UI is easier to edit directly, but the changes can be made via the admin console (phrases for example). But there are some things you can only do via the “Customize” button in the UI (widgets, etc).I have got around this by using this code in the “Insert in <HEAD>” section of the “Third-party Scripts”….<style> body{ display:none;}</style><script>//Maintenance Screenlet useMaintenance = false; // Set to true for the maintenance window and false for the normal screen.if(useMaintena

2 hours ago

EvaVeteran Rookie

Customer Communities: Enable the export and import of phrasesOpen

Hello!It’s not yet possible to export or import phrases in CC (see here for background), so I’m submitting this idea: Enable the export and import of phrases. There are several benefits of exporting and importing phrases = UI text:Efficient management: easy way to manage phrases → save time and effort in handling especially large volumes of text. Enhanced collaboration: translation/review/QA/editing of phrases by various experts outside the community (for example language professionals and marketing teams) → easier collaboration. Professional translation: use professional translation tools/translation memory tools and industry-standard formats → accuracy and consistency in localized versions. Consistent language: maintain consistency in language and terminology across a community → cohesive user experience for all users. Centralized repository: store all phrases in one file for easy access, without manual searching and editing of individual phrases → increased efficiency. Quick updates

2 hours ago

bjoern_schulzeMVP

Improve Page Performance and SEO by allowing .svg and .webp file typesOpen

Why:Page performance plays a huge role when it comes to user experience and SEO, therefore cutting back loading time whenever possible is very important.How:Modern image formats such as .svg or .webp offer a better image compression and display quality (as well as scalability in terms of responsive web design) compared to .jpg or .png while having smaller file sizes, i.e. needing less time to load on a web page.What:I propose to enable the additional image formats .svg. and .webp for image and icon fields in the community, such as:Hero Image (Home, Categories) Thumbnail Image (Categories, Quick LinksBeing able to upload and use those image formats will enable us to further save valuable loading time while providing the users with higher quality images (especially for retina displays).

2 hours ago

byrnereeseShoshin

Allow page widgets to be used on Community landing pagesOpen

I love, love, love the customizability of pages within Gainsight Communtiies product. I wish however that I had the same ability to customize page elements on a community page. Right now all I can do is change the background image associated with the community and turn on/off the featured topics section. I would love to be able to add page elements like the one below.My use case relates to the need that we would like to better direct users to content specifically related to the community they are visiting. This could be a whitepaper, or other external resources.

2 hours ago

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revoteGolden Ruler

Customer Communities (CC)

System emails breaks down when using Gmail app

1 hour ago

LizetteAkkerRegistered User

Customer Success (CS)

Giving two CSMs access to a company record

Hi, We have a supporting CSM role in our environment, and these people assist the CSM with administrative tasks on their key accounts. Can I set up a company to be co-owned by two CSMs?

8 hours ago

Gabmorris36Gainsight Community new member

Customer Success (CS)

Sending email using JO to an EMAIL DISTRO LIST

I am wanting to send a comm to a few email Distribution Lists, where groups of people receive emails using just one address. Is this something JO has the capability of doing? Ex. Send to: abc@test.com (put as participant) Received By: a@test.com, b@test.com, c@test.com, etc. Thanks!Gab

19 hours ago

sagan_sherlinChampion

Customer Success (CS)

Rules Engine to close Success Plans?

Is it on the roadmap to give the option to close Success Plans/Tasks via the Rules Engine? I understand there is the option with Mass Edit. But there are times when it would be easier to have a Rule that looks for X and closes those items out. Rather than relying on an Admin to check every so often.If this is already out there, could someone provide the document? =)Thanks!

1 day ago

katie.rayRegistered User

Customer Communities (CC)

Community Launch Ideas

Hey Team! We’re about to officially launch our new community and Im looking for examples (graphics, linkedin takeovers, etc) for launching the community! Thank you!

1 day ago

SaifSNVeteran Rookie

Customer Success (CS)

Embed a tableau dashboard link on to a Gainsight Home Page/dashboard

Hey Community, I am trying to embed a tableau dashboard link on to a Gainsight dashboard and getting an error stating: dashboard refused to connect. There are 2 questions here -Is Gainsight application hosted within a company’s domain or is it somewhere else? Does every Gainsight instance have an IP address? If yes, where can I find it?

1 day ago

StuartAll Star

Customer Success (CS)

CS CSQLs to SFDC Leads - is it possible to add additional fields to push to SFDC?

Hi folks, We’re looking to deploy CSQLs syncing to the Lead object in SFDC. Lead records in our Salesforce instance require certain fields to be populated to pass validation. The payload is currently only passing the following fields:Company Description Email First Name Last Name LeadContact LeadStatus SourceIs it possible to add additional fields to be synced? I’m unable to find a way, either in table view or detail view, to add the fields we require to sync to SFDC. I’m hoping there is functionality I just can’t see, rather than having to store the leads as GS Leads only then configuring a separate rule to push to SFDC. Appreciate any insight folks have! Thanks, Stuart

1 day ago

EvaVeteran Rookie

Customer Communities (CC)

Duplicated Event: Status does not change to "published" and adding event to featured topics widget does not work?

Hello!I just discovered this:I duplicated an event (the new feature) in Control. (First, I couldn’t find the duplicate/draft, because draft events are on the bottom/in last page of the entire list in the event overview😅)After I published the duplicated (and slightly updated) event, it was still marked as draft in Control.I double checked and hit “publish now” several times.The event was already displayed in the upcoming events tab in the community, but the status was still “draft” in Control. Only after a while, the status was “published”.→ how long does it take to change the status in Control? Then, I wanted to add this event to the featured topic widget on the home page, as usual. But it cannot be found. I checked several times. Even if I paste the entire correct name, I cannot add the event to this widget:→ is there a solution to this? Does it take a while, too? Thanks!

1 day ago

jillian.bejtlichShoshin

Customer Communities (CC)

Quick Links Widget - 4 Across?

I think I’ve tried every change I can think of but just can’t get my Quick Links widget to do 4 across like Gainsight has on their home page here: I can only get 3 across (with 3) or double stacked rows of 2.What am I missing?

2 days ago

Hannah BaileyTeam Captain

Customer Communities (CC)

Draft Events - where to access them?

Hey! Love that we can save events as drafts, but having a hard time trying to find those drafts after saving. I saved the draft, went back into events page and not see it. And there are not filters to add to only show “draft” events. How do i access “draft events?”

2 days ago

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Spotlight

Required field option in Gainsight Home (GS Home)New Idea

Retaining data in fields after errorOpen

Better image handling (2): Have an automatic scaling processOpen

Better image handling (1): Reuse images and assetsOpen

Platform visibility needs changing to allow admins to access the Community when it is offlineOpen

Customer Communities: Enable the export and import of phrasesOpen

Improve Page Performance and SEO by allowing .svg and .webp file typesOpen

Allow page widgets to be used on Community landing pagesOpen

Customers changing the game

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