Welcome to Gainsight's GameChanger Community

Recently active
Categories
Help others

naga_raghav_sumanthGainsight Employee: Shoshin

Support Holiday Hours - June 2024

We have a couple of holidays this month across the globe, so we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below. June 14, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases June 19, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases June 28, 2024: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases

36 minutes ago

maxwell.maloneRegistered User

Customer Communities (CC)

What does the "visible" field indicate in the Topic report?

I’m building out a data fields glossary for all of the data fields in GCC reports. One that is tripping me up is the visible data field on the Topics report. It appears to be a Yes/No boolean, but everything appears to be marked as Yes all the time.I thought it might be referencing whether or not a report list item is “visible” anywhere in the system (i.e. frontend OR backend) but that theory proved false when I trashed and purged a topic as a test. The topic_status reads as purged and the topic is no longer accessible in the system in any way, but it still appears in the Topic report and the “visible” value still reads as Yes for it. 🤔Anyone have a clue what this field means or what its practical use might be?Thank you in advance for the help!

2 hours ago

RavindrachGainsight Employee: Shoshin

sdrostgainsightcomGainsight Employee: ACE

Meetings & Office Hours

Tuesday US Admin Office Hours (CS Platform): May 21, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, May 21, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, May 21, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB

4 hours ago

AnitahgChampion in Training

Customer Communities (CC)

Integrating marketplace/app store with community

Hi, anyone with experience and/or thoughts on what best practice to integrate a marketplace/app store in Gainsight Community?

6 hours ago

fiona.auRegistered User

Add invite link functionality to hidden groupsOpen

Currently in private groups, we’re able to create an invite link for members to join the community and group at the same time. However, this functionality is currently not available in hidden groups. It would streamline group creation for administrators by enabling invite links in hidden groups.

6 hours ago

EvaVeteran Rookie

Customer Communities (CC)

What is the status of creating events for hidden groups?

Hello!What is the status of creating events for hidden groups? According to this info, the event creation for hidden groups is in voting stage.But the UI text in Control (in my staging community where I have activated the Early access to Events improvements and Events Overview pagination sliders under Open betas) says, “…..private and hidden group events are only visible to members”:So, it’s going to be ….implemented? 🙂 I wanted to explore event creation for hidden groups in staging, but I cannot select anything in Choose group (there are 2 hidden groups in my staging community and no private groups ). Is it me or is it not working yet? 😅The possibility of creating events for hidden groups would be very useful in my productive community.Thanks!

6 hours ago

SahraRegistered User

Tags in the ideas to the product board through the CC IntegrationNew Idea

Hi All, Our product team would like to send the tags that are available in the ideas to the product board through the integration. Anyone have a workaround or easy fix for this?

6 hours ago

Welcome

Community News

358 topics
1120 Replies

Discuss Gainsight Products

Customer Success (CS)

4758 topics
15048 Replies

Product Experience (PX)

647 topics
1308 Replies

Customer Communities (CC)

1719 topics
5971 Replies

Customer Education (CE)

20 topics
16 Replies

Share Industry Perspectives

Deliver Customer Success

633 topics
1641 Replies

Drive Product Adoption

89 topics
124 Replies

Build Communities

275 topics
743 Replies

Foster Learning & Education

2 topics
1 Reply

All About Pulse

164 topics
690 Replies

Meetings and Trainings

Get access to a world of insights with trainings, webinars, roundtables, and more

Meetings & Office Hours

1304 topics
3990 Replies

Training & Certification

92 topics
161 Replies

Archive

This section contains archived community content

Archived content

464 topics
1780 Replies

maxwell.maloneRegistered User

Customer Communities (CC)

What does the "visible" field indicate in the Topic report?

2 hours ago

Ginanash99Shoshin

Customer Success (CS)

Timeline in and Existing report

In an existing report can we add the timeline notes?

4 hours ago

EvaVeteran Rookie

Customer Communities (CC)

What is the status of creating events for hidden groups?

6 hours ago

cclementsShoshin

Customer Communities (CC)

Hide topic count in menu

Hey Community experts! 👋🏼 Is it possible to hide the ‘count’ of topics/articles in the main navigation dropdown menus? Use case: In order to free up some real estate in the main nav, we created a redirect to Product Updates within the Knowledge Base menu (retitled to Resources in our example). While this is a ‘real’ category created to achieve the redirect, it doesn’t and won’t have content, so in the dropdown view, it appears as 0 - not ideal. I’d love to hide the counts altogether but haven’t found where I can do this via control. Will I need custom CSS to do this? CC: @Julian @MeghanM @echen

8 hours ago

writer-samRegistered User

Product Experience (PX)

Any way to have a custom button have more than 1 action types?

Hi there,I’m using the v2 editor. I’d like to update a custom attribute when the Exit button is selected. Is there any way of doing this?Context:I need a way of differentiating between customers who have selected a custom button and those that have just selected the Exit button. Both are coming up as COMPLETED in the analytics. We would like to show a different engagement to users who have only selected Exit. The only way I can see of doing this is to use custom attributes and have the value in the 2nd engagement’s audience logic.TIA.PS. I can’t edit the question heading but would be interested to have solutions to that too as an alternative.

8 hours ago

2percent_jazzRegistered User

Customer Success (CS)

How can I fix formatting between salesforce long text fields and GS

We use the salesforce connector to pull in a description field from salesforce. it’s a long text and not a rich text field. The formatting is lost when we view the field in Gainsight. Anyone have a suggestion for a workaround. Support was responsive but not helpful on this one.

9 hours ago

WayneVeteran Rookie

Customer Success (CS)

360 - Restrict Editing Low Volume Object (The entire Object not individual Fields)

I do not know when or understand why this change was made. Best guess someone was able to find was 5 months ago. Prior to this change in order to make records on a Low Volume object editable on a 360 you had to add the GSID of that Low Volume Object to a report. This gave the popup edit icon that allowed you to have end users edit records. Now, after some change, probably horizon change, the edit icon is always there. We have no control on if records should be edited or not. In this sreenshot you can see no GSID In this screenshot you can see the edit icons are there. Do I understand why this was probably changed? Yes, obviously it makes reports look ugly/extra effort just to add the GSID to make something editable. However, by you guys no longer making the GSID a requirement and allowing every Low Volume Object report to have the edit buttons you have removed capabilities we had before this change. We as admins no longer have the ability to remove the end users ability to editing Low

1 day ago

cdonargoGainsight Community Manager

Customer Education (CE)

Gainsight Customer Education (CE) Office Hours: What do you want to learn about?

On Thursday, May 23rd, we’re beginning our Gainsight CE Office Hours series! Our first session will be a walkthrough and discussion on using Gainsight CE’s Learning Paths within your education program. If you haven’t signed up yet, do so here 😄 As we plan to run these Office Hours on a monthly basis, what topic would you like to learn about next? Comment below what features of the platform or around Customer Education in general you’re eager to hear Gainsight CE team cover over the next few months! 🔑

1 day ago

lpiconeTeam Captain

Product Experience (PX)

Engagement Ids changes when in Draft mode

Hello,Went to add localization files to an engagement, forced into draft mode. Files kept returning an xliff error.After a few attempts, I downloaded a new xliff file - noticed that the engagementId between the original (pre-launch) and the launched (so now in draft mode) are not the same engagementIds. Stopped engagement, original files loaded without errors. Is this the expected behavior?

1 day ago

katie.rayRegistered User

Customer Communities (CC)

Community Launch Ideas

Hey Team! We’re about to officially launch our new community and Im looking for examples (graphics, linkedin takeovers, etc) for launching the community! Thank you!

1 day ago

Customers changing the game

It's a new week! This list will populate as soon as we have a few more activities.

Show full leaderboard

It's a new week! This list will populate as soon as we have a few more activities.

Show full leaderboard

Gainsight Events

Gainsters changing the game

Show full leaderboard

Ongoing GameChanger programs

DanMaimonehas earned the badge 2024 GameChanger Award Winner
Nic_Moraleshas earned the badge 2024 GameChanger Award Winner
mbuuck1has earned the badge 2024 GameChanger Award Winner
zach_davishas earned the badge Pulse 2024 Attendee
Yoerihas earned the badge Pulse 2024 Attendee

Show all badges

Here for a Gainsight Product?

Ask questions, find answers, share product ideas and collaborate with our community of Gainsight customers

Here for Inspiration?

Explore, discover and share industry best practices, case studies and inspiration

Success Plan List View - Custom Field - New ColumnOpen

Multiple SSO Instances for Each ProtocolNew Idea

Add invite link functionality to hidden groupsOpen

Tags in the ideas to the product board through the CC IntegrationNew Idea

Customers changing the game

Gainsight Events

Gainsters changing the game

Ongoing GameChanger programs

Sign up

Welcome to the Gainsight Community

Scanning file for viruses.

This file cannot be downloaded