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BraydenGainsight Employee: Shoshin

Please add ability to restrict Company Persons in Customer Cheat Sheet email shareNew Idea

Hi Team, When sharing Customer Cheat Sheet from C360 by email, the search bar includes Company Persons, which could possibly be a risk since there may not be information you would like to share with your customer in the Cheat Sheet. It would be very useful to have the ability to restrict this search list to just Internal Users to ensure this information is not shared erroneously with a customer contact. Thank you.

1 hour ago

kellyMVP

Question. Is it possible to report on the "Drafts" in Timeline by User? [Email to Timeline]Open

Hi everyone! I'm currently loving email to timeline, as it's helping us ensure that we're getting communication into the system! But we're running into users that aren't exactly staying up to date on reviewing their 'Drafts' in Global Timeline. So, I was wondering how are others managing the ensuring that their users are reviewing their 'drafts' sections? Ideally, I would like a report that the managers can review to speak with their teams - but I'm not finding where that would be stored... As always, THANK YOU! 🙂

2 hours ago

tyler_mcnallyGainsight Employee: Team Captain

Customer Success (CS)

CSQLs: Use the Power of your CS Org to Grow Your BusinessTutorial

GET STARTED NOWGainsight has a purpose-built feature for tracking leads generated by CS team and ensuring those leads are effectively managed across Gainsight and your CRM.Want to get started with CSQLs in Gainsight? See attachment at the end of this post for the slides. LEARN MOREA Customer Success Qualified Lead (CSQL) is a lead that comes from an existing customer and has a high potential to be a successful long-term customer.CSQLs are similar to Marketing Qualified Leads (MQLs) and Sales Qualified Leads (SQLs), but they are considered higher value because they come from existing customers. CSQLs are generated by the Customer Success team, who interact closely with customers. CSQLs are a source of lean revenue because they come from existing customers. Organizations use CSQLs to increase revenue from existing customers.Learn more about the value of CSQLs!

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2 hours ago

bjoern_schulzeMVP

Archive: Better SEO redirects (301 instead of 302)New Idea

Why:Gainsight offers archive categories in order to exclude content from being crawled by search robots. Redirects have been put in place so that crawlers receive information about the status of the archived content.Using the correct SEO redirect has an impact on the overall SEO performance of the platform and can make other content on the platform more visible.How:A 301 redirect indicates that a piece of content has been permanently moved to a new location, while a 302 redirects indicates that content has been moved temporarily. A crawler that receives information about a 301 redirect will focus on non-archived content on the platform instead, which will make this content more visible. This will improve the overall SEO performance of the platform and will likely lead to more SEO clicks to the content that isn’t archived.Gainsight currently uses 302 redirects for archived content.What:I propose to use 301 redirects instead of 302 redirects. Most archived content is moved to an archived

5 hours ago

bjoern_schulzeMVP

Improve Page Performance and SEO by allowing .svg and .webp file typesNew Idea

Why:Page performance plays a huge role when it comes to user experience and SEO, therefore cutting back loading time whenever possible is very important.How:Modern image formats such as .svg or .webp offer a better image compression and display quality (as well as scalability in terms of responsive web design) compared to .jpg or .png while having smaller file sizes, i.e. needing less time to load on a web page.What:I propose to enable the additional image formats .svg. and .webp for image and icon fields in the community, such as:Hero Image (Home, Categories) Thumbnail Image (Categories, Quick LinksBeing able to upload and use those image formats will enable us to further save valuable loading time while providing the users with higher quality images (especially for retina displays).

5 hours ago

jennhRegistered User

Customer Success (CS)

Remove Customer Cheat sheet widget from C360 layout

Hi, I added Customer Cheat sheet widget into one of my C360 layouts just to test it out and for some reason, I’m unable to remove it. There is no trash icon on the widget as shown in the attached screenshot. Any idea on how to remove this?

6 hours ago

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jennhRegistered User

Customer Success (CS)

Remove Customer Cheat sheet widget from C360 layout

6 hours ago

j_ditzelShoshin

Product Experience (PX)

Dashboard Widget size for pie charts (Query Builder)

It would be great if we could resize the query builder widget when it is just a pie chart. It is very empty when it just contains a pie chart across 2/3rds of the screen.Another option would be the ability to put multiple pie charts in one widget. This widget could easily hold five pie charts without looking cluttered and that would reduce the number of widgets I have to put on the page.

19 hours ago

katie.fairRegistered User

Customer Communities (CC)

Email Activation Bypass?

Wondering if there is a way to disable or bypass the email activation stage. Seems like about 20% of my users get stuck here, and I know I can manually bypass them, but it would be nice to just turn this off. I know they are valid email addresses, since they are the same as I communicate with them on, but the activation email seems to be getting stuck in spam filters somewhere (some say they don’t even see the email in their junk, meaning I assume it was caught by their firewall and not even allowed into the client’s email). Thanks!

1 day ago

mbuuck1Shoshin

Customer Communities (CC)

Additional filters for "Dynamic Content (Moderator Tag)" widget

Hello, I’m setting up a custom page and am exploring the differences between the Dynamic Content widget and Dynamic Content (moderator tags) widget. I noticed that the “regular,” non-moderator tag version has quite a few filters, including answer status, sorting by activity and reply number, etc. Can I also use similar filtering options like that with the moderator tags version of this widget? Ideally, I’d like this widget to pull from a subset of topics that have the applied “featured_home” moderator tag, then filter those by “created in the last X days”, for example.

1 day ago

gracelcShoshin

Customer Success (CS)

Filling in Blank Values when using a Query in Journey Orchestrator

Hi everyone!I'm sending a JO from the CSMs email address but for some accounts there is no CSM, so the value is null and those participants are therefore failing. Is there a way to input an email address in place of the CSM email address where that field is blank when using a query to pull participants into a Program?

1 day ago

jillian.bejtlichShoshin

Customer Communities (CC)

Best practices for dealing with AI Spam?

Hi all,We’re definitely starting to see spam ramp up in our community and while I’ve taken every proactive measure I can think of… there’s got to be more!We’re still seeing a lot of spam sneak through the Akismet filter - mostly because spammers are getting crafty by generating AI ‘answers’ and sneaking links in. Or sometimes they just post something that is clearly spam (example: a scantily clad woman with an inapproriate title) and Akismet is like “Looks great. Post!” 😫Things we’ve done:Actively use the Akismet spam filter properly by tagging spam as such and removing through the spam page Liberally banning users who exhibit any spam like behaviors including suspicious posts Setup a Zap that alerts us with a Slack message for any post that includes a link so we can reviewThings we can’t do:Permanently turn on pre-moderation. It kills engagement in our community and raises redundant posting significantly.Any ideas? What I really wish we had was a Zapier trigger that would allow us to

2 days ago

Lena H.Veteran Rookie

Customer Communities (CC)

Is there a workaround to move comments out of a product Update?

Hi,We currently have one topic in our community which we would like to escalate to the next level so it reaches our Product Team. Members are commenting EVERYWHERE the theme pops up. In order to keep an overview and being able to work on the feedback, we have clustered the different aspects the comments are mostly focusing on. We have channeled the feedback in 4 Main Threads and will merge them into ideas so that our Product Teams can work with it in Ideation.Challenge: We have a few comments on several aspects in a Product Update which we would like to add to those 4 main Threads, depending on the topic. Is there some way to do this? I am aware that this isn’t possible directly, I already voted for @DannyPancratz idea: Best,Lena

2 days ago

etcRegistered User

Customer Success (CS)

What languages does the Cheat Sheet work for?

I’ve done a tentative roll out of the Cheat Sheet but noticed it didn't seem to be working for any Japanese language entries. I searched around but couldn't find a list of confirmed languages that Cheat Sheet should work for. It’s also entirely possible there are other configuration changes I need to make to get it to function for other languages.

2 days ago

hiteshRegistered User

Customer Success (CS)

[Ask from Customer] To have Tool-tip/Help-text as like in Salesforce inside Gainsight instances while using it

In Sales force we have tool-tip/help-text populates in form of "i" while adding/updating any field or performing operations. For example, we are adding the sales force field in C360 at that time customer would like to see the same tool-tip/help-text value in Gainsight. Are we planning to have such mechanism in our products? Above snapshot from my local Org. Please share your thoughts on this.

2 days ago

John TShoshin

Product Experience (PX)

Identifying When User Have Completed (clicked) Two or More Features

My Product Managers would like to know when Users have completed a series of tasks/steps e.g., clicked two or more mapped features.These Features are “connected” by the logical AND statement.For example, how can I get a count of Users that clicked (Feature A) AND (Feature B) AND (Feature C)? The Funnel report accomplishes this and I’ve considered it.But, the Funnel report doesn’t present its results in a line graph format, per day, per week, etc.I was hoping to create a line graph that showed ONLY the count of Users that completed the specified Features (steps). I know I can enter multiple Rules under a single Feature.I also know I can enter multiple Features under a Module.However, the Rules under a Function are logically evaluated using BOOLEAN “OR” logic.Similarly, Functions under a Modules are logically evaluated using BOOLEAN “OR” logic.For example,Suppose we have a Feature that has two Rules, Rule 1 and Rule 2.If Rule 1 is TRUE, then the Feature is TRUE (counted),-OR-If Rule 2 is

3 days ago

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Please add ability to restrict Company Persons in Customer Cheat Sheet email shareNew Idea

Ability to Edit Journey Orchestrator ProgramsNew Idea

Case expression/date optionNew Idea

Deduct points when topic or reply is removedNew Idea

Question. Is it possible to report on the "Drafts" in Timeline by User? [Email to Timeline]Open

CSQLs: Use the Power of your CS Org to Grow Your BusinessTutorial

Archive: Better SEO redirects (301 instead of 302)New Idea

Improve Page Performance and SEO by allowing .svg and .webp file typesNew Idea

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