Replies posted by Melany
Hi sandeepchidiri123Thanks for your quick response. The participants show now.However I have another issue: the numbers don’t match with the file uploaded. I’m aware this could be due to some reasons: participants unsubscribe, bounce list, etc but I even cloned the current program twice to upload the CSVs separately but the contacts uploaded don’t match either. For instance:Original program has these numbers:CSV 1 (Total= 5491 contacts)Participants uploaded= 4861 Failed = 955 CSV 2 (Total = 5492 contacts)Participants uploaded= 4643Failed = 995 Process: I deleted the CSVs, added only one CSV1, mapped the fields, then sync. Clicked “yes” for the first CSV. For 2nd one, I added the CSV2, mapped the fields then syn and clicked “No,Sync Only New Participants” Then, the cloned program with CSV1 has these numbers:Participants uploaded= 4861 (uploaded contact match with above Original CSV1)Failed = 422However there are 1052 missing contactsProcess: I added only one CSV, mapped the fields, the
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