Hi!
Quick question - I’m trying to create a CTA rule that will route the CTA based on the account owners location and the user’s location, so that we route to the closest CSM depending on the offices.
Am I able to do this in one bionic rule, with different actions, without having to do a merge? OR is it recommended to break this out into different CTA rules?
Just want to select the best practice option and I wasn’t sure on this.
Best answer by aditya_marla
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