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Knowledge Bot Localization


Userlevel 5
  • Gainsight Employee: Veteran Rookie
  • 28 replies

Posting on behalf of Trimble MEP (PX customer): 

 

Product Request: Language localization for Knowledge Center Bot

 

Business Case: 

 

As a global company, it’s crucial to target customers with their respective language in order to properly onboard and train them. If the language is not localized:

  • Some users may get confused and not know how to submit feedback.
  • It looks like we were ignoring the language of our customers, when in fact there's nothing we can do about it.
  • There's some sensitivity with customers around the world about the dominance of English.

cc @angelo @mickey 


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