Implemented

Knowledge Bot Localization

Votes
alextran
Rank
Userlevel 6

Posting on behalf of Trimble MEP (PX customer): 

 

Product Request: Language localization for Knowledge Center Bot

 

Business Case: 

 

As a global company, it’s crucial to target customers with their respective language in order to properly onboard and train them. If the language is not localized:

  • Some users may get confused and not know how to submit feedback.
  • It looks like we were ignoring the language of our customers, when in fact there's nothing we can do about it.
  • There's some sensitivity with customers around the world about the dominance of English.

cc @angelo @mickey 

4 replies

R
Rank
Userlevel 3

Hello Everyone!

Happy to announce that your request has been considered and included as part of the March release. You can now set a default language and translate the KC Bot content into multiple languages

Thanks for posting!

J
Rank
Badge

Hello! 

I use this thread to share some challenges when translating the content of the bot:

  • Some content is not added in the Xliff file to be translated (For instance ‘What is the CQI’ in the screenshot below).
  • When we add an external link, ‘Read more’ can not be translated.
  • The external link is unique, which means that I can not add the link that leads to the article in the translated article. Hence, I can translate the content into Spanish but the link will take the customer to the English version when we have the article in Spanish as well. 

     

anirbandutta
Userlevel 6

@aharkut on this thread

It's an opportunity for engagement
aharkut
Rank
Userlevel 3

Hi @janire , noticed that there are some content elements that are not exposed as part of Localization XLIFF will add that to roadmap. 

For Read More to support different URLs for different languages - how many language do you cater your users in and for each of the language is the knowledge base content hosted on different URLs?

 

Thanks

Abhilash

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