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Tip of The Week: Combining a Multi-question Survey with an NPS survey in sequence

  • 2 October 2019
  • 2 replies
  • 89 views

Userlevel 6
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In Gainsight PX, there is currently no way to either add a standard NPS question to a Multi Question Survey or include additional questions to an NPS Survey. However, you can have one Survey Engagement follow immediately after the other Survey Engagement is completed by using smart Audience Logic configuration settings.

Here is an example that you can build yourself or even consider adapting to other scenarios when you need to present multiple, separate PX engagements in a coordinated series.
 

  • Build your amazing Multi-question Survey … just as you always do. 🙂

MQSTipofTheWeekCombiningaMulti-bedd986f-e57f-4964-a6fa-eb59f694492a-1404120834.png

  • Build your NPS Survey

NPSTipofTheWeekCombiningaMulti-ec6756bd-f459-4e97-92bc-c29c0e6dd5e6-9744252.png

  • In your NPS Survey Audience Logic, include an In App Engagement Rule that requires the Multi Question Survey Engagement to be COMPLETED only “1” time.

NPSAudTipofTheWeekCombiningaMu-aa8d8863-0174-45c1-aa9b-37a12d41956e-2118336658.png

 


Here is what it looks like in action …

 

 

 

Pretty cool, huh?

Enjoy!
 

 

 


2 replies

Userlevel 7
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Great idea; thanks for writing this up, Link!



Userlevel 5
It is pretty cool, thanks Link (Rockstar)!



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