Good news: One of my non-data-fiend colleagues pulled her own report in GPX without my help following these instructions!
Bad news: This community site crashed while I was writing this and I lost my whole post. Lucky for you, I used this opportunity to simplify it.
My colleague was very excited to find the information she was looking for on her own! Based on how she described the process, I have some feedback for how PX could help users who don't love to hang out in data tools all day long 🙂
What I noticed is that while she eventually figured it out, she got confused on the best order to configure reports. There are so many "knobs and levers" that she would get lost in the process. It made me wonder: Could PX (through user docs, engagements, the Knowledge Center, etc) be more prescriptive when it comes to the recommended order of configuring reports? One simplified recommended order could be:
- When?
- What? What data do you want to see?
- Who? Do you want to see specific accounts? And/or new users?
- Where? Do you want to filter down to users who have never engaged in a certain feature, or who have engaged in that feature ___ times?
- How? How do you want to see this data? Would be different per report (Path Analyzer, Features > Adoption, etc)
I think the biggest lesson I've learned from helping others learn the data side is to keep it simple to start. There's so much they can do, but there's a fine line between showing the tool's power and making them feel overwhelmed with options.
Hope this is helpful to others!
