header
Solved

Browser usage widget not counting IE ?

  • 18 November 2019
  • 1 reply
  • 72 views

The browser usage widget on our dashboard is only showing Chrome, Edge, Firefox, Safari, and Opera. There is no listing for Internet Explorer even though Google Analytics shows it makes up almost 5% of pageviews.

 

Is there a way to determine whether IE users are not being tracked in PX, or if PX is just not reporting the browser usage correctly?

 

icon

Best answer by christopher_sanderson 19 November 2019, 17:17

Hey Alan

 

I might suggest opening a support ticket. Very strange that we are capturing all the other browsers and not IE. It could come down to those IE users from Google Analytics are using a feature you haven’t mapped yet, but even that is a stretch.

View original

1 reply

Userlevel 7
Badge +1

Hey Alan

 

I might suggest opening a support ticket. Very strange that we are capturing all the other browsers and not IE. It could come down to those IE users from Google Analytics are using a feature you haven’t mapped yet, but even that is a stretch.

Reply