Please update your chrome extension to 1.2.2 if you have an older version. Log out and log into assist and you should be good.
Steps here:
- Update extension: https://gainsight.box.com/s/f190hxya05c0aok7cfhns6zv90pq7k1a
- Logout out of assist and login again: https://support.gainsight.com/Gainsight_NXT/Email_Assist/Chrome_Plug-in/Gainsight_Assist_Chrome_Plug-in_User_Guide#Gainsight_Assist_Plug-in_Login