We have encountered an error with the APIs provided by our vendor for the Sponsor Tracking feature in Gainsight. This error may affect the following services of sponsor tracking: Tracking a new sponsor might fail Delay in tracking pending profiles Delay in sponsor change alerts We are actively following up with the vendor about this issue. We will update this post with any further information we receive until this issue is resolved.

Question

Service Incident: Sponsor Tracking

6 years ago
5 January 2018
2 replies
24 views

mandy_major
Gainsight Employee: Team Captain
41 replies

We have encountered an error with the APIs provided by our vendor for the Sponsor Tracking feature in Gainsight. This error may affect the following services of sponsor tracking:

Tracking a new sponsor might fail
Delay in tracking pending profiles
Delay in sponsor change alerts

We are actively following up with the vendor about this issue. We will update this post with any further information we receive until this issue is resolved.