Gainsight Scheduled MDA (Backend Services) Patch Release: Thursday, 22nd December 2016

  • 20 December 2016
  • 1 reply

Maintenance Window:  

UTC - Between 06:30 AM and 11:00 AM, Thursday, 22nd December 2016

CST - Between 12:30 AM and 05:00 AM, Thursday, 22nd December 2016

IST -  Between 12:00 PM and 04:30 PM, Thursday, 22nd December 2016


Activity:  Gainsight has planned a scheduled deployment on MDA (Backend Services) as Patch Release. Rules queue will be in the hold state for about 1 hour during this maintenance. Soon after the deployment, the queue will resume as normal. 


Patch includes:

    Fix for internal error where customer enables the "Log emails to Salesforce" checkbox in Outreach configuration.

    Fix for DateTime & Date Filters handling with Rule Date in Rules Engine


Queues Hold Time : 1 Hour

Impact Details : PRODUCTION Environment

Gainsight Application  - SFDC  :  NO IMPACT

Data Ingestion Queue - MDA :  NO IMPACT

Data Processor Queue - MDA :  NO IMPACT

Rules Engine Queue  - MDA :  Delay of about 1 Hour expected



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1 reply

Deployment completed successfully.