Question

Gainsight Emergency Hotfix : Friday, 23rd September 2016

  • 23 September 2016
  • 5 replies
  • 44 views

Maintenance
Window : 
  



CST - Between 10:00 AM
and 12:00 PM, Friday,
23rd  September 2016  



UTC - Between 03:00 PM
and 05:00 PM, Friday,
23rd  September 2016



IST -  Between 08:30 PM and 10:30 PM, Friday, 23rd  September 2016



 



Activity
Post yesterday's major release, we have
identified a potential issue which could cause failures of rules in certain
conditions.   An Emergency Hotfix
will be deployed on MDA (Backend Infrastructure) to fix this issue.  

Data Processor queue will be in hold state
for about 1 hours during this maintenance. 
Soon after the
deployment,  Data Processor queue will resumed as normal.






Queues
Hold Time : 
 1 Hours



 



Impact
Details : PRODUCTION Environment




Gainsight
Application  - SFDC  :  NO IMPACT



Data Ingestion
Queue - MDA :   NO IMPACT



Data Processor
Queue - MDA :  Delay of about 1 Hour expected



Rules Engine
Queue  - MDA :  NO IMPACT



 



FOR
MORE INFORMATION



Please
subscribe to this article for updates. If you have questions, please open a
ticket with us by sending a note to support@gainsight.com.


5 replies

Userlevel 7
Badge +2
Manesh was there a notification of a major release yesterday? I didn't see one.  What is the nature of this issue which could cause failures of rules?
Hi Jeff,

Here is the link for yesterdays Major Release in MDA.  
https://community.gainsight.com/gainsight/topics/gainsight-scheduled-mda-major-release-thursday-22nd...

I will update the details of the issue shortly.
Userlevel 7
Badge +2
Ah Mahesh, thanks. I did get that notificaiton.Apologies, I thought this meant a major release to the frontend.
Hi Jeff,

There was an issue due to a migration script deployed in production yesterday. This script introduced newer data types that was not intended for consumption. With this Hotfix, the earlier behaviour will continue to work.

Hope this helps.
Deployment completed successfully.  Data Processor Queue is back to normal.

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