Gainsight is excited to announce the addition of a few much-anticipated features and enhancements that will improve Admin and User experience.
The v6.32 release is live in NXT orgs in the EU as of April 23, and for US customers on April 30. Check out the release notes. Some highlights from the NXT release include:
- DATA MANAGEMENT HORIZON EXPERIENCE: Data Management Horizon Experience includes new and improved functionalities to easily manage data. Admins can now view, add, and delete records in Gainsight Data Management via the Data Operation tab. Learn more
- CUSTOMER SUCCESS QUALIFIED LEADS: Customer Success teams identify and share leads with Sales, but previously there was no standard method for tracking these leads and demonstrating their impact. CSMs can use this new feature to identify a lead, share it with Sales, and report on the revenue impact. Learn more
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GONG.IO INTEGRATION WITH TIMELINE: Automatically log Gong.io meetings as Activities in Gainsight Timeline. The Activity captures critical meeting information such as meeting title, keywords, meeting recording, and attendee information. Learn more
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SYNC SALESFORCE DATA IN REAL-TIME: Sync from Salesforce Account, Contact, and Case objects in real-time to Gainsight through the Salesforce connector. Learn more
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MULTIPLE LAYOUTS AND CALENDAR WIDGET IN GAINSIGHT HOME: Create multiple layouts and assign them to users. Users can now connect their calendar to a widget in Gainsight Home. Learn more
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DESIGN TEMPLATES IN DATA DESIGNER: Save common data preparation steps as Design Templates. Instead of beginning from scratch every time, Admins can use existing templates to save time and effort. Learn more
For SFDC customers, the release is live in your production orgs as of May 3. Check out the release notes. Some highlights from the SFDC release include:
- CUSTOMER SUCCESS QUALIFIED LEADS: Customer Success teams identify and share leads with Sales, but previously there was no standard method for tracking these leads and demonstrating their impact. CSMs can use this new feature to identify a lead, share it with Sales, and report on the revenue impact. Learn more
- GONG.IO INTEGRATION WITH TIMELINE: Automatically log Gong.io meetings as Activities in Gainsight Timeline. The Activity captures critical meeting information such as meeting title, keywords, meeting recording, and attendee information. Learn more
- DESIGN TEMPLATES IN DATA DESIGNER: Save common data preparation steps as Design Templates. Instead of beginning from scratch every time, Admins can use existing templates to save time and effort. Learn more
- SOURCE FIELDS ENHANCEMENTS: Admins can now view and modify all custom Jira fields of Incident and Project objects in Gainsight using Connectors 2.0. Learn more
Happy Release!!
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