RELEASE

📢 Gainsight PX May 2023 Release is Live!

Related products: PX Product Mapper

The PX May Release is now Live in US and EU Orgs! 

 

We have delivered new features and enhancements to help you get started faster and simplify your PX user experience. Check out our release notes for more information.

 

RELEASE HIGHLIGHTS

  • Improved Engagement Management with Draft Mode: Using the new Draft Mode, you can now make edits to active engagements without pausing or affecting the live version. Simply turn on Draft Mode, make your edits, and publish your changes.
  • View Audience Targeting Estimates for Engagements: Optimizing your targeting strategy just got easier. With the new Preview option, you can estimate the potential target audience before launching an in-app engagement - even with complex audience rules. 
  • Enhanced Performance Analysis with Query Builder: With the new Group By options and the ability to analyze all qualifying custom events, you can now conduct in-depth performance analysis of Features, Engagements, and Custom Events using Query Builder.
  • Streamlined Search with New Filters in Product Mapper: New Filters in the Product Feature Tree offer a quick and efficient way of searching for features and modules using multiple criteria.
  • Analyze Desktop Data with New Widgets: Use two new Desktop dashboard widgets to gain insights into desktop application versions and operating system environments.

 

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RELEASE NOTES
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FYI  @karl_rumelhart @dstokowski  @minh_phan @MatthewWasley @robert_lakin @Tori Jeffcoat @harshibanka @Umakanth @dileepnalla @kathleenkenny23 @link_black  @skalle @Chandu @aharkut  @anirbandutta @neelam_mukherjee @ecohen @gmichlin 

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So happy about draft mode!   Is there a way to update the CSS selectors and test the engagement while a guide is in draft mode? 

Thanks @mmarques Looping in @aharkut  to help out with your query. 

@mmarques for now CSS selector can be updated manually. We are working on providing the Edit In-App Support when you edit in Draft mode. 

@mmarques for now CSS selector can be updated manually. We are working on providing the Edit In-App Support when you edit in Draft mode. 

Thanks, @aharkut .  That ability is critical. The primary pain for my team is that after initial testing in preview mode, they are testing from a KC bot. To fix most issues, they need access to CSS mapping. Although the manual approach is possible, I’m not sure that’s any easier than pausing and removing the engagement. 

@mmarques , yes I acknowledge the scenario you have explained. For now to be able to get the right mapping using In-App, you can create another dummy engagement and get the CSS selector from the mapping and update in the engagement that you are testing. I understand it is a workaround but it will not need you to pause and remove the engagement to update selector In-App.

 

Are the engagement goals available in PX or is that only in CS?

Are the engagement goals available in PX or is that only in CS?

@brian.atkins Engagement Goals will be a PX feature. The analytics will be shared with CS.

 

 

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