In PX, Currently We have a option to submit the feedback from Knowledge centre Bot. We can submit different feedbacks like, Issue, Feature request, General Feedback, Other.
When we submit the feedback the admin will receive the feedback with the Subject line of Product Feedback. If the user links the KC bot with Zendesk, It will also create a ticket with the subject as Product feedback.
And in the description field issue type will be displayed.
So If we can link this Type of Issue to Subject line, And instead of Product feedback, If we can display the type of the issue directly, It will be really helpful to understand Feedbacks Easily. And this will also help to sort Feedbacks Effectively.
Example Subject line would be like this, “General_Feedback: Test”
Thanks,
Shireesha.
FYI:@christopher_sanderson
I just had this question come up today. Can we lock-down the Subject line so when the email arrives into our feedback inbox we’ll know what the drop-down select was.
I see where I can put a default text into that line, but it then requires the user to type in their own subject line, which would defeat the purpose.