Our team recently purchased the Zendesk/Gainsight connector, and while we love a lot of it’s functionality there is one big miss for us. We are heavy users of Relationships and many of our processes depend on the CTA being on the relationship level. We’d love to use CTAs to facilitate certain handoffs from support of our product success managers who use Gainsight, but can’t when the only option to create CTAs is account CTAs.
Allow Zendesk Connector to create both Company and Relationship level CTAs
CS Other Features
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