Question

What happened to Gainsight Support Chat?

  • 26 February 2019
  • 6 replies
  • 467 views
T
Anyone else have the chat option missing on the Support page? Have a question that needs answering asap but no option to chat.


6 replies

dstokowski
Rank
Badge +3
@mandy_major Can you provide a response to Taylor's question? Was this just for last week?


ana_costa
I can't see it either. Anyone knows what happened to it?


steve_davis
Rank
Userlevel 5
Badge +2
@ana_costa can you let me know specifically what time. We had to disable the offline chat due to SPAM awhile back, so I want to make sure it wasn't outside operating hours that you didn't see it.



For the overall question, we did disable chat for a few days due to company-wide kickoff meetings. Our other channels we're open and available throughout last week and we are seeing quite a few chats logged since that event.


ana_costa
Hi @steve_davis ,



For sure, first noticed on March 11,Yesterday at 4:55 PM PST.



I'm trying again today and still cannot see it - March 12, 10:11 AM PST.



May I please have the access to chat back?



Sincerely,



Ana Costa


steve_davis
Rank
Userlevel 5
Badge +2
Hi Ana, we cannot give or remove access to chat. Please log a ticket with Gainsight Support so we can investigate.



We've gotten many chats today and I am able to see it when I log in.






ana_costa
@steve_davis



Thank you for letting us know 🙂!



It is back now. Not sure what changed but something did.



Cheers!


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