Question

Open documentation links in a new tab

  • 23 April 2018
  • 3 replies
  • 68 views

Userlevel 7
Badge +6
  • Gainsight Employee: ACE
  • 548 replies
When I use the new Help Center (aka Pendo) to search for documentation, and then I click to a piece of documentation, it sometimes opens the page in the same tab. To avoid losing any work I'm doing, or even simply forcing me to navigate back to where I was, it'd be great for that documentation to open in a new tab.  Screen recording: https://cl.ly/1C3U0P3u0U1w

3 replies

Userlevel 7
Badge +4
Hi Seth! Thanks for the feedback and for the helpful screen recording. I suspect this is only happening when you click a link that goes to a documentation path. I'll see if we can fix that.



In the meantime, if you click the little blue arrow icon to the right, it will always open the article in a new tab. 



Userlevel 7
Badge +4
Hey Seth, We were able to change the behavior of those docs links to open in new windows. You probably need to refresh to see the change. 
Userlevel 7
Badge +6
Thanks Lila!

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