We currently a formula to direct our users from the Salesforce page to the 360 page. When we upgraded to Lightning, the formula doesn’t quite work as well as it used to. We had originally based this information off an old post with the following formula offered:
HYPERLINK("https://surveymonkey--jbcxm.na1.visual.force.com/apex/customersuccess360?cid="; & CASESAFEID(JBCXM__Account__c), "c360", "_blank")My primary use case is for use within Salesforce reports (like upcoming renewals) or emails where I want to give quick access to the 360 page. The function should work on the Account object as well if you need it there, just change the API reference to use the current account ID.
Does anyone know the base information we would need for Lightning?
Thanks in advance!!