Jeff leads Customer Success Operations at GitLab focusing on CS Strategy, Digital CS, Customer Analytics, Renewal Operations, and supporting CSMs, Solution Architects, and Professional Services. Before that, he was Director of CS at two FinTech startups. To make it weirder, he is a CPA and worked in public accounting for 7 years. He lives in Northern California with his wife and children. He loves to bake, garden, read, mountain bike, and run (getting into shape, not enjoyment). He is a constant learner and loves book recommendations!