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sdrostgainsightcomGainsight Employee: ACE

Tuesday US Admin Office Hours (CS Platform): May 21, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, May 21, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, May 21, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB

6 minutes ago

Ginanash99Shoshin

Customer Success (CS)

Timeline in and Existing report

In an existing report can we add the timeline notes?

1 hour ago

AnitahgChampion in Training

Customer Communities (CC)

Integrating marketplace/app store with community

Hi, anyone with experience and/or thoughts on what best practice to integrate a marketplace/app store in Gainsight Community?

1 hour ago

fiona.auRegistered User

Add invite link functionality to hidden groupsOpen

Currently in private groups, we’re able to create an invite link for members to join the community and group at the same time. However, this functionality is currently not available in hidden groups. It would streamline group creation for administrators by enabling invite links in hidden groups.

2 hours ago

EvaVeteran Rookie

Customer Communities (CC)

What is the status of creating events for hidden groups?

Hello!What is the status of creating events for hidden groups? According to this info, the event creation for hidden groups is in voting stage.But the UI text in Control (in my staging community where I have activated the Early access to Events improvements and Events Overview pagination sliders under Open betas) says, “…..private and hidden group events are only visible to members”:So, it’s going to be ….implemented? 🙂 I wanted to explore event creation for hidden groups in staging, but I cannot select anything in Choose group (there are 2 hidden groups in my staging community and no private groups ). Is it me or is it not working yet? 😅The possibility of creating events for hidden groups would be very useful in my productive community.Thanks!

2 hours ago

SahraRegistered User

Tags in the ideas to the product board through the CC IntegrationNew Idea

Hi All, Our product team would like to send the tags that are available in the ideas to the product board through the integration. Anyone have a workaround or easy fix for this?

2 hours ago

angela_domenichelliMVP

Gmail Plugin: Log to Timeline SearchNew Idea

If none of the emails match person records in Gainsight, the user is prompted to search for the correct Company/Relationship. This search does not allow characters like quotes for an exact match or asterisks for a wildcard. There are also a limited number of results available to select from and sometimes the correct record cannot be found. In a recent example, Campaign records were in the search of the gmail extension, but when the same characters are searched in the Gainsight application itself, none of these records appeared. Please update the gmail add-on search to mirror the search in the Gainsight c/r360 search so users can associate emails to the correct Timeline.

2 hours ago

revoteGolden Ruler

Customer Communities (CC)

Stretched avatars

This occurs here and in our community as well:

3 hours ago

cclementsShoshin

Customer Communities (CC)

Hide topic count in menu

Hey Community experts! 👋🏼 Is it possible to hide the ‘count’ of topics/articles in the main navigation dropdown menus? Use case: In order to free up some real estate in the main nav, we created a redirect to Product Updates within the Knowledge Base menu (retitled to Resources in our example). While this is a ‘real’ category created to achieve the redirect, it doesn’t and won’t have content, so in the dropdown view, it appears as 0 - not ideal. I’d love to hide the counts altogether but haven’t found where I can do this via control. Will I need custom CSS to do this? CC: @Julian @MeghanM @echen

3 hours ago

writer-samRegistered User

Product Experience (PX)

Any way to have a custom button have more than 1 action types?

Hi there,I’m using the v2 editor. I’d like to update a custom attribute when the Exit button is selected. Is there any way of doing this?Context:I need a way of differentiating between customers who have selected a custom button and those that have just selected the Exit button. Both are coming up as COMPLETED in the analytics. We would like to show a different engagement to users who have only selected Exit. The only way I can see of doing this is to use custom attributes and have the value in the 2nd engagement’s audience logic.TIA.PS. I can’t edit the question heading but would be interested to have solutions to that too as an alternative.

3 hours ago

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Ginanash99Shoshin

Customer Success (CS)

Timeline in and Existing report

In an existing report can we add the timeline notes?

1 hour ago

EvaVeteran Rookie

Customer Communities (CC)

What is the status of creating events for hidden groups?

2 hours ago

cclementsShoshin

Customer Communities (CC)

Hide topic count in menu

3 hours ago

writer-samRegistered User

Product Experience (PX)

Any way to have a custom button have more than 1 action types?

3 hours ago

2percent_jazzRegistered User

Customer Success (CS)

How can I fix formatting between salesforce long text fields and GS

We use the salesforce connector to pull in a description field from salesforce. it’s a long text and not a rich text field. The formatting is lost when we view the field in Gainsight. Anyone have a suggestion for a workaround. Support was responsive but not helpful on this one.

4 hours ago

WayneVeteran Rookie

Customer Success (CS)

360 - Restrict Editing Low Volume Object (The entire Object not individual Fields)

I do not know when or understand why this change was made. Best guess someone was able to find was 5 months ago. Prior to this change in order to make records on a Low Volume object editable on a 360 you had to add the GSID of that Low Volume Object to a report. This gave the popup edit icon that allowed you to have end users edit records. Now, after some change, probably horizon change, the edit icon is always there. We have no control on if records should be edited or not. In this sreenshot you can see no GSID In this screenshot you can see the edit icons are there. Do I understand why this was probably changed? Yes, obviously it makes reports look ugly/extra effort just to add the GSID to make something editable. However, by you guys no longer making the GSID a requirement and allowing every Low Volume Object report to have the edit buttons you have removed capabilities we had before this change. We as admins no longer have the ability to remove the end users ability to editing Low

22 hours ago

cdonargoGainsight Community Manager

Customer Education (CE)

Gainsight Customer Education (CE) Office Hours: What do you want to learn about?

On Thursday, May 23rd, we’re beginning our Gainsight CE Office Hours series! Our first session will be a walkthrough and discussion on using Gainsight CE’s Learning Paths within your education program. If you haven’t signed up yet, do so here 😄 As we plan to run these Office Hours on a monthly basis, what topic would you like to learn about next? Comment below what features of the platform or around Customer Education in general you’re eager to hear Gainsight CE team cover over the next few months! 🔑

23 hours ago

lpiconeTeam Captain

Product Experience (PX)

Engagement Ids changes when in Draft mode

Hello,Went to add localization files to an engagement, forced into draft mode. Files kept returning an xliff error.After a few attempts, I downloaded a new xliff file - noticed that the engagementId between the original (pre-launch) and the launched (so now in draft mode) are not the same engagementIds. Stopped engagement, original files loaded without errors. Is this the expected behavior?

1 day ago

katie.rayRegistered User

Customer Communities (CC)

Community Launch Ideas

Hey Team! We’re about to officially launch our new community and Im looking for examples (graphics, linkedin takeovers, etc) for launching the community! Thank you!

1 day ago

mcookseyShoshin

Customer Communities (CC)

How do you manage your moderation queue?

Curious to know how other admins manage their moderation queue in the admin portion of the site.When you read an item -- or manually mark it as “read” -- it seems to disappear from the queue (at least until a new comment comes in). I’d like to maintain a zero moderation queue list, and I am curious if others do this, and what the most efficient way is to work in the moderation overview section.

1 day ago

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Add invite link functionality to hidden groupsOpen

Tags in the ideas to the product board through the CC IntegrationNew Idea

Gmail Plugin: Log to Timeline SearchNew Idea

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