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SebastianGainsight Product Manager

How do you use Generative AI as a community manager?

The title says it all :) Very curious to learn how you currently use AI and which benefits it brings, both to you, your team and to your users.

1 hour ago

EvaVeteran Rookie

Customer Communities (CC)

Duplicated Event: Status does not change to "published" and adding event to featured topics widget does not work?

Hello!I just discovered this:I duplicated an event (the new feature) in Control. (First, I couldn’t find the duplicate/draft, because draft events are on the bottom/in last page of the entire list in the event overview😅)After I published the duplicated (and slightly updated) event, it was still marked as draft in Control.I double checked and hit “publish now” several times.The event was already displayed in the upcoming events tab in the community, but the status was still “draft” in Control. Only after a while, the status was “published”.→ how long does it take to change the status in Control? Then, I wanted to add this event to the featured topic widget on the home page, as usual. But it cannot be found. I checked several times. Even if I paste the entire correct name, I cannot add the event to this widget:→ is there a solution to this? Does it take a while, too? Thanks!

2 hours ago

sarahmiracleACE

GS Assist Gmail Plugin - activity date/time matches email metadata instead of date/time of email being loggedNew Idea

Using the GS Assist Gmail Plug-in, when logging an email thread, or a received inbound email from a customer (not when logging from the Compose window), the Activity Date/Time that syncs back to GS Timeline is the date/time the email was logged, not the date/time the email was received. Meaning, that if a customer emailed me on November 10, and I was out of office that day, so I logged it to timeline on November 11 when I was back in office, the activity date/time for the email activity in timeline would show as November 11. My request is for the date/time on the activity logged in Gainsight match the email metadata of when the email was received.

3 hours ago

nampreetatsafeShoshin

Allow users to resize image in Comments/RepliesNew Idea

It would be great to provide options for our community users (i.e. not just admin, moderators, etc in Control) to resize the images they attach to their posts/replies/comments as shown the attached screenshot below: There was an idea that is marked as resolved which only allows for image resizing in Control by admin and moderators:I’d like to see a resize option for regular users.

3 hours ago

nampreetatsafeShoshin

Customer Communities (CC)

Improve the workflow for Reported Content

[UPDATE] Sorry, I incorrectly posted a Question instead of an Idea. I’ve removed the content from here and have submitted an Idea instead, which is pending review.

3 hours ago

lpiconeTeam Captain

Product Experience (PX)

Engagement Ids changes when in Draft mode

Hello,Went to add localization files to an engagement, forced into draft mode. Files kept returning an xliff error.After a few attempts, I downloaded a new xliff file - noticed that the engagementId between the original (pre-launch) and the launched (so now in draft mode) are not the same engagementIds. Stopped engagement, original files loaded without errors. Is this the expected behavior?

5 hours ago

byrnereeseShoshin

Allow page widgets to be used on Community landing pagesOpen

I love, love, love the customizability of pages within Gainsight Communtiies product. I wish however that I had the same ability to customize page elements on a community page. Right now all I can do is change the background image associated with the community and turn on/off the featured topics section. I would love to be able to add page elements like the one below.My use case relates to the need that we would like to better direct users to content specifically related to the community they are visiting. This could be a whitepaper, or other external resources.

5 hours ago

RhondaShoshin

Customer Communities (CC)

Identify users who create or reply to posts within a certain time period

Hi :-)I’m running an engagement contest in June that will recognize users who create 1 post or reply to two posts. Is there an easy way to identify these users?It looks like I can create a Segment that measures activity within a certain time period and counts number of posts or replies but the count is for all time, not within the defined time period.

6 hours ago

sfogg1234Registered User

Add verbiage to enrollment notifications that they must register for the academy before accessing courses/learning paths.New Idea

Academy registration emails and the Learning Path enrollment emails go out at the same time because they are automatically enrolled when they are added to the LMS. When they look in their email inboxes, the Learning Path notification email typically sits on top of the Academy registration email, so they end up opening the Learning Path email first and attempt to access their courses before they register, and receive an error. IDEA: Add verbiage to the standard course/learning path enrollment notification that tells them they need to register to become a user of the Academy before attempting to access courses or learning paths.

6 hours ago

oliverjeffcoteGainsight Community new member

PX Retention Reports: Option to select a rolling period of last X days or weeksNew Idea

The ability to create a retention report with a date which is always the last x days or weeks (similar to other adoption reports available.The reality is that when I am looking at my dashboards to understand product usage, all of my reports are looking at the last X days or weeks. This is with exception of the retention reports where they have to be manually changed each time I go to the dashboard. It makes sense to add the option for last X days or weeks to these reports too. It’s an issue especially in my case as we have some permission restrictions where a admin created the reports and dashboards and now I can’t permanently update the reports. Instead I have to either ask the admin, or duplicate and replace the reports on the dashboards to save the new dates. This makes the user experience less enjoyable and takes longer to get what I need from the product.

6 hours ago

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nampreetatsafeShoshin

Customer Communities (CC)

Improve the workflow for Reported Content

[UPDATE] Sorry, I incorrectly posted a Question instead of an Idea. I’ve removed the content from here and have submitted an Idea instead, which is pending review.

3 hours ago

lpiconeTeam Captain

Product Experience (PX)

Engagement Ids changes when in Draft mode

5 hours ago

RhondaShoshin

Customer Communities (CC)

Identify users who create or reply to posts within a certain time period

6 hours ago

revoteGolden Ruler

Customer Communities (CC)

System emails breaks down when using Gmail app

I just renewed our System emails. I have tested them with Outlook and iOS native email client and email´s are there ok.Now our users reported, that when viewing System email in Gmail client (or from web) footer “jumps” to the left: Notice also that scroll bar in the bottom.This occurs only with Gmail app so is this problem in my email template and the code, or where? How to fix this? 😊

8 hours ago

LizetteAkkerRegistered User

Customer Success (CS)

Giving two CSMs access to a company record

Hi, We have a supporting CSM role in our environment, and these people assist the CSM with administrative tasks on their key accounts. Can I set up a company to be co-owned by two CSMs?

15 hours ago

Gabmorris36Gainsight Community new member

Customer Success (CS)

Sending email using JO to an EMAIL DISTRO LIST

I am wanting to send a comm to a few email Distribution Lists, where groups of people receive emails using just one address. Is this something JO has the capability of doing? Ex. Send to: abc@test.com (put as participant) Received By: a@test.com, b@test.com, c@test.com, etc. Thanks!Gab

1 day ago

sagan_sherlinChampion

Customer Success (CS)

Rules Engine to close Success Plans?

Is it on the roadmap to give the option to close Success Plans/Tasks via the Rules Engine? I understand there is the option with Mass Edit. But there are times when it would be easier to have a Rule that looks for X and closes those items out. Rather than relying on an Admin to check every so often.If this is already out there, could someone provide the document? =)Thanks!

1 day ago

katie.rayRegistered User

Customer Communities (CC)

Community Launch Ideas

Hey Team! We’re about to officially launch our new community and Im looking for examples (graphics, linkedin takeovers, etc) for launching the community! Thank you!

1 day ago

SaifSNVeteran Rookie

Customer Success (CS)

Embed a tableau dashboard link on to a Gainsight Home Page/dashboard

Hey Community, I am trying to embed a tableau dashboard link on to a Gainsight dashboard and getting an error stating: dashboard refused to connect. There are 2 questions here -Is Gainsight application hosted within a company’s domain or is it somewhere else? Does every Gainsight instance have an IP address? If yes, where can I find it?

1 day ago

StuartAll Star

Customer Success (CS)

CS CSQLs to SFDC Leads - is it possible to add additional fields to push to SFDC?

Hi folks, We’re looking to deploy CSQLs syncing to the Lead object in SFDC. Lead records in our Salesforce instance require certain fields to be populated to pass validation. The payload is currently only passing the following fields:Company Description Email First Name Last Name LeadContact LeadStatus SourceIs it possible to add additional fields to be synced? I’m unable to find a way, either in table view or detail view, to add the fields we require to sync to SFDC. I’m hoping there is functionality I just can’t see, rather than having to store the leads as GS Leads only then configuring a separate rule to push to SFDC. Appreciate any insight folks have! Thanks, Stuart

1 day ago

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GS Assist Gmail Plugin - activity date/time matches email metadata instead of date/time of email being loggedNew Idea

Allow users to resize image in Comments/RepliesNew Idea

Allow page widgets to be used on Community landing pagesOpen

Add verbiage to enrollment notifications that they must register for the academy before accessing courses/learning paths.New Idea

PX Retention Reports: Option to select a rolling period of last X days or weeksNew Idea

Customers changing the game

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