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baji_bathulaGainsight Employee: Veteran Rookie

EMEA Admin Office Hours(Thursday session) - 23/05/2024

This thread is for the Admin Office Hours session for Thursday May 23rd,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 Ind

3 hours ago

baji_bathulaGainsight Employee: Veteran Rookie

Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 21/05/2024

This thread is for the Admin Office Hours session for Tuesday May 21th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 In

3 hours ago

ahamburg9Shoshin

Customer Communities (CC)

Ideas and the API

Hey all,I built a script that pulls the API data into a sheet and then posts a slack message. I am trying to figure out how to build a field or pull a field via that api for the URL of the idea within the community.Does anyone have an idea how to do this?I understand that it is generally .com/ideas/title-publicidSometimes with spaces and and different miscellaneous symbols within a title of a post, it may not be a conventional way to build a link. Any ideas or how you may have done something this in the past would be super grateful! Appreciate the help in advance.Anthony

8 hours ago

dshorterGainsight Employee: Rookie

All About Pulse

Congrats to the Pulse US 2024 GameChanger Award Winners!

Another Pulse means a new crop of GameChanger award winners. Recognizing innovation and leadership in the customer success industry is one of our favorite parts of the entire event. This year, the winners truly inspired us and we are so excited to celebrate their achievements. Without further ado, here are the 2024 GameChanger Award Winners! The Architect: Lucid SoftwareThe first award is The Architect, a company that goes above and beyond to build a thriving customer community. This company knows the power of engagement and loyalty when it comes to retention and growth. This year, The Architect award goes to Lucid Software. Previously, Lucid lacked the right tools to build a thriving community. Engagement was down, peer support was minimal, and the support tickets far exceeded what their team was capable of addressing on any given day. After implementing a revamped community strategy along with Gainsight Community, everything changed. Support work completed by community members is m

10 hours ago

ahamburg9Shoshin

Customer Success (CS)

Webhooks and JO

Does Journey Orchestrator listen for webhooks?We are thinking about purchasing CS and I am looking to learn as much about JO as possible.

1 day ago

SebastianGainsight Product Manager

Customer Communities (CC)

How do you use Generative AI as a community manager?

The title says it all :) Very curious to learn how you currently use AI and which benefits it brings, both to you, your team and to your users.

2 days ago

romihacheAll Star

Parity request: Allow all operators in sharing groupsNew Idea

HiI was working on sharing groups today and noticed that the operators are different than in Report Builder. Not only limited/different options but the ones that we do have behave differently.Eg: I want to create a group where License Type = Viewer Analytics and the User Title contains "product”. In sharing groups there are only 4 options: =, !=, in, and nin that I assume are “equals” “not equals”, “in” and "not in” in Report Builder.Well, the “contains” is missing... Let’s use the “in”, not ideal, but better than adding al possible strings one by one and use an OR clause in the advanced criteria. Used to Report Builder behaviour I typed the first string, tab key, and nothing happened. I was about to submit a ticket and shooting in the dark, tried separating the values with commas, and that worked.So my requests will be:· Can you allow operators that exist everywhere else in the platform, to sharing groups too?· Can those be named consistently across the platform?· Can the behaviour b

2 days ago

EvaVeteran Rookie

Customer Communities (CC)

Duplicated Event: Status does not change to "published" and adding event to featured topics widget does not work?

Hello!I just discovered this:I duplicated an event (the new feature) in Control. (First, I couldn’t find the duplicate/draft, because draft events are on the bottom/in last page of the entire list in the event overview😅)After I published the duplicated (and slightly updated) event, it was still marked as draft in Control.I double checked and hit “publish now” several times.The event was already displayed in the upcoming events tab in the community, but the status was still “draft” in Control. Only after a while, the status was “published”.→ how long does it take to change the status in Control? Then, I wanted to add this event to the featured topic widget on the home page, as usual. But it cannot be found. I checked several times. Even if I paste the entire correct name, I cannot add the event to this widget:→ is there a solution to this? Does it take a while, too? Thanks!

2 days ago

sarahmiracleACE

GS Assist Gmail Plugin - activity date/time matches email metadata instead of date/time of email being loggedNew Idea

Using the GS Assist Gmail Plug-in, when logging an email thread, or a received inbound email from a customer (not when logging from the Compose window), the Activity Date/Time that syncs back to GS Timeline is the date/time the email was logged, not the date/time the email was received. Meaning, that if a customer emailed me on November 10, and I was out of office that day, so I logged it to timeline on November 11 when I was back in office, the activity date/time for the email activity in timeline would show as November 11. My request is for the date/time on the activity logged in Gainsight match the email metadata of when the email was received.

2 days ago

nampreetatsafeShoshin

Allow users to resize image in Comments/RepliesNew Idea

It would be great to provide options for our community users (i.e. not just admin, moderators, etc in Control) to resize the images they attach to their posts/replies/comments as shown the attached screenshot below: There was an idea that is marked as resolved which only allows for image resizing in Control by admin and moderators:I’d like to see a resize option for regular users.

2 days ago

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ahamburg9Shoshin

Customer Communities (CC)

Ideas and the API

8 hours ago

ahamburg9Shoshin

Customer Success (CS)

Webhooks and JO

Does Journey Orchestrator listen for webhooks?We are thinking about purchasing CS and I am looking to learn as much about JO as possible.

1 day ago

lpiconeTeam Captain

Product Experience (PX)

Engagement Ids changes when in Draft mode

Hello,Went to add localization files to an engagement, forced into draft mode. Files kept returning an xliff error.After a few attempts, I downloaded a new xliff file - noticed that the engagementId between the original (pre-launch) and the launched (so now in draft mode) are not the same engagementIds. Stopped engagement, original files loaded without errors. Is this the expected behavior?

2 days ago

RhondaShoshin

Customer Communities (CC)

Identify users who create or reply to posts within a certain time period

Hi :-)I’m running an engagement contest in June that will recognize users who create 1 post or reply to two posts. Is there an easy way to identify these users?It looks like I can create a Segment that measures activity within a certain time period and counts number of posts or replies but the count is for all time, not within the defined time period.

2 days ago

revoteGolden Ruler

Customer Communities (CC)

System emails breaks down when using Gmail app

I just renewed our System emails. I have tested them with Outlook and iOS native email client and email´s are there ok.Now our users reported, that when viewing System email in Gmail client (or from web) footer “jumps” to the left: Notice also that scroll bar in the bottom.This occurs only with Gmail app so is this problem in my email template and the code, or where? How to fix this? 😊

2 days ago

LizetteAkkerRegistered User

Customer Success (CS)

Giving two CSMs access to a company record

Hi, We have a supporting CSM role in our environment, and these people assist the CSM with administrative tasks on their key accounts. Can I set up a company to be co-owned by two CSMs?

3 days ago

Gabmorris36Gainsight Community new member

Customer Success (CS)

Sending email using JO to an EMAIL DISTRO LIST

I am wanting to send a comm to a few email Distribution Lists, where groups of people receive emails using just one address. Is this something JO has the capability of doing? Ex. Send to: abc@test.com (put as participant) Received By: a@test.com, b@test.com, c@test.com, etc. Thanks!Gab

3 days ago

sagan_sherlinChampion

Customer Success (CS)

Rules Engine to close Success Plans?

Is it on the roadmap to give the option to close Success Plans/Tasks via the Rules Engine? I understand there is the option with Mass Edit. But there are times when it would be easier to have a Rule that looks for X and closes those items out. Rather than relying on an Admin to check every so often.If this is already out there, could someone provide the document? =)Thanks!

3 days ago

katie.rayRegistered User

Customer Communities (CC)

Community Launch Ideas

Hey Team! We’re about to officially launch our new community and Im looking for examples (graphics, linkedin takeovers, etc) for launching the community! Thank you!

3 days ago

SaifSNVeteran Rookie

Customer Success (CS)

Embed a tableau dashboard link on to a Gainsight Home Page/dashboard

Hey Community, I am trying to embed a tableau dashboard link on to a Gainsight dashboard and getting an error stating: dashboard refused to connect. There are 2 questions here -Is Gainsight application hosted within a company’s domain or is it somewhere else? Does every Gainsight instance have an IP address? If yes, where can I find it?

3 days ago

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Ask questions, find answers, share product ideas and collaborate with our community of Gainsight customers

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Explore, discover and share industry best practices, case studies and inspiration

Parity request: Allow all operators in sharing groupsNew Idea

GS Assist Gmail Plugin - activity date/time matches email metadata instead of date/time of email being loggedNew Idea

Allow users to resize image in Comments/RepliesNew Idea

Customers changing the game

Gainsight Events

Gainsters changing the game

Ongoing GameChanger programs

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