This thread is for the Admin Office Hours session for Thursday September 27, 2018. Submit your questions to this thread and we'll address them during our session at 11am PST / 12pm MST / 1pm CST / 2pm EST.
There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Thanks!!
Admin Office Hours - 9/27/18
Userlevel 5
+2
Thanks Christopher - I'd like to join my first session and see what kind of questions are asked, etc.
Userlevel 6
+2
Might try to join for the following question if my community thread doesn't have any responses by then.
Since a duplicated program doesn't carry a historical exclusion setting and due to our query doing a 3 day look back we have constant erroneous failures reported in the participant activity.
To address both scenarios I'm looking to incorporate participant activity into the query so that I can filter out anyone who either already entered a Program containing a phrase [i]or received specific emails but am having trouble determining the right object/fields to use.
There's: AO Advanced Outreach, AO Participant Activity, AO Participants, etc.
I'm essentially just looking for a statement such as 'Has not entered Program X in 180 days from run date' or 'Has not received Email X in 180 days from run date'
Since a duplicated program doesn't carry a historical exclusion setting and due to our query doing a 3 day look back we have constant erroneous failures reported in the participant activity.
To address both scenarios I'm looking to incorporate participant activity into the query so that I can filter out anyone who either already entered a Program containing a phrase [i]or received specific emails but am having trouble determining the right object/fields to use.
There's: AO Advanced Outreach, AO Participant Activity, AO Participants, etc.
I'm essentially just looking for a statement such as 'Has not entered Program X in 180 days from run date' or 'Has not received Email X in 180 days from run date'
Userlevel 6
+2
Also, how do we join if there is no link or registration?
Userlevel 2
+5
Hi Christopher. I have a question about configuring Zen Desk Integration through connectors.
Userlevel 5
+2
Hello -- I can't find the post for the 10/4/18 Admin office hours. Is it cancelled today?
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