Support Holiday Hours - July 2022

naga_raghav_sumanth
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Userlevel 3
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We have a couple of holidays this month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time-off.  Please find the modified schedule below.  
 

  • July 04, 2022:
    • Live chat & phone support disabled
    • Delayed response time on non-urgent issues
    • Staffed 24 hours, but agents only working High severity cases
  • July 11, 2022:
    • Limited chat hours
    • Delayed response time on non-urgent issues
    • Staffed 24 hours, but agents only working High severity cases
  • July 18, 2022:
    • Live chat & phone support disabled
    • Delayed response time on non-urgent issues
    • Staffed 24 hours, but agents only working High severity cases

4 replies

J
Rank

Hi, is there something going on today? I’m trying to find the EMEA admin hours and can’t

naga_raghav_sumanth
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Userlevel 3
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Hi @jmemolloy , there wasn’t any Admin hours scheduled for Tuesday, July 5th however, there is one scheduled for tomorrow. Please find the link for the post.

Hope this helps.

matthew_lind
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Userlevel 7
Badge +9

Thanks for this community post on adjustments to hours.

One suggestion for broader awareness is to place the Support expectations for that day in-app, or in the email message Zendesk returns. That brings the message to a place WHERE more people are likely to view it and WHEN most Support consumers are likely to need it.

Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
naga_raghav_sumanth
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Userlevel 3
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Its a good idea @matthew_lind. We will keep it in our priority list and try to implement it. 👍

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