Right now - if a user has a permission added in GS, but we later remove the license and keep them active you cannot remove the “viewer” or “full”.
This is extremely misleading. We need to be able to reset a user to “unlicensed”. We apply our licenses via SFDC, so we will never be able to have more than our licenses applied but by not being able to switch users to “unlicensed” it seems as though we are overallocated when we are not
Hi@andreammelde , we are working on this and will be releasing some changes in April and future releases which will help you track the correct number of licensed users in the system.