Use case:
We are using NPS & the Slack integration. We are waiting for the feature to be able to have different slack channels, once that is in place we will have one for only our NPS engagament.
We’d like to be able to adjust which content is being pushed to the channel. For example we’d like to remove the question as it will always be the same.
Another example is we’ll have a custom attribute called “User title”, we’d like to be able to replace the default “Job title” in the slack post with “User title” etc.
+1 Here - we would like to be able to route different engagements to different slack channels. Some level of additional control would be great as right now it is a firehose!