Standardize in-app references to Customer 360 and C360
None
Product marketing uses the names Customer 360 and C360 to refer to this feature. However, in the application itself, it's still called "Customer Success 360," or "CS360".
Can we standardize all the references in the app to drop the 'Success' or 'S' in the names? Recently, "CS360 Layouts" was introduced as a sub-tab under Administration.
This would make it easier for our product docs to consistently use the preferred/current terms.
Can we standardize all the references in the app to drop the 'Success' or 'S' in the names? Recently, "CS360 Layouts" was introduced as a sub-tab under Administration.
This would make it easier for our product docs to consistently use the preferred/current terms.
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I have seen that the team, in the various posts here and chatter from the US, refers to it as C360. And, months back while finding the feature to tag to a task I couldn't find CS360 only to find that in JIRA it is 'C360' too.
Although, with the engineering team here, it is 'CS360' which is synonymous to the CustomerSuccess360 feature.
'C360' is good in terms that it has one syllable less than 'CS360' making its pronunciation faster and simpler when compared to 'CS360'
On the other hand, 'CS360' is good as it very well captures the acronym for 'CustomerSuccess360'.
Hence I would vote for the latter to prevail.
Nevertheless, I too want that we decide on being consistent on one. It would make branding easy and the so much needed consistency.